Xerox 7300B Study Guide - Page 9

Customer Support Testing Center Self-Checks are provided at the end of each section of the Interactive Multimedia Training program. Use the Self-Checks to prepare for the online test. Then, visit the Customer Support Testing Center to complete your training. Accessing the Customer Support Testing Center To access the Customer Support Testing Center, launch a web browser such as Microsoft Internet Explorer and enter the following URL: http://www.officeprinting.xerox.com/testing An account name and password are required to access the Customer Support Testing Center. These are included in your welcome letter, which is mailed separately. When to Take the Test The online test covers the Overview, Setup, and Care sections of the training module. You should take the online test immediately after completing the Care worksheet. If you have already completed and passed the online tests for the Phaser 2135 Customer Support Training, take the online Phaser 7300-Phaser 2135 Differences Test after completing the Phaser 7300-Phaser 2135 Differences Guide. About the Online Test During the test, only one question appears on the screen. You cannot jump ahead to see other questions, or scroll back to change answers. Manuals that are normally available (for example, the Phaser 7300 Color Printer Service Manual) may be used as resources when taking the test. Test results are provided immediately. When a test failure occurs, review topics are suggested based on the questions missed. If you fail a test three times, you should contact a Xerox Customer Support Training representative at (503) 685-4400 (North America only). PHASER 7300 INTRODUCTION version 1.0 page 5