ZyXEL NSA-220 Plus User Guide - Page 288
I Cannot Access The NSA, 14.5 External USB Drives
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Chapter 14 Troubleshooting 14.4 I Cannot Access The NSA I cannot access a share • Check that the NSA is turned on and connected to the network. Try to ping the NSA or use the NDU to discover it. • Check that you entered your login name and password correctly. • Check that the share exists and check its access settings. • Check if the shared folder is a subfolder of another (parent) share. Check that the parent share's access rights do not conflict with the subfolder share. It is recommended that you do not create subfolder shares. • Check if there are any existing mapped network drives to the NSA. You may need to disconnect existing mapped network drives as a new mapped network drive connection may use (different) previously-saved login information. To do this, open Windows Explorer and click Tools > Disconnect Mapped Network Drives. • Check that the volume in which the share resides, exists and is not down or degraded. If it is down or degraded, see Section 14.2 on page 281. • Make sure you have the client for Microsoft networks installed and enabled in your network connection's properties. • In Windows XP or 2000, click Start > Settings > Control Panel > Network Connections (Network and Dial-up Connections in Windows 2000/NT) > Local Area Connection > Properties. • Check that Client for Microsoft Networks is in the list of components and has its check box selected. 14.5 External USB Drives My external USB drive is read-only. If your USB drive was formatted as NTFS, then it is read-only on the NSA (the volume status displays as OK). To solve this problem, re-format your USB drive using the NSA (or FAT or FAT32 using a computer). See Chapter 5 on page 111 for information on volume creation using the NSA (recommended). Back up the files on your computer before you format the USB drive. 288 NSA-220 Plus User's Guide