ZyXEL P-2024 User Guide - Page 125

Chapter 13 Troubleshooting

P-2024 User’s Guide

125

3

Connect another telephone to the port to check whether you have a faulty telephone. If

this does not help, try connecting the telephone to another of the P-2024’s ports and

check for a tone.

4

If you are using a Telco-50 cable other than the one provided, ensure that it has the

correct pin assignments. See the appendix on product specifications for the correct pin

assignments.

If none of the above helps, your P-2024 may have a hardware problem. Contact your vendor.

I can hear a tone when I lift the receiver of a phone connected to the P-2024,

but I cannot make or receive calls.

Try using another phone, another phone port, and/or another SIP account in order to isolate the

problem. If this does not help, do the following.

1

If you have not already done so, check that you connected the hardware as described in

the Quick Start Guide, and that the P-2024’s LEDs are behaving as expected (see

Section

1.4.2 on page 29

).

2

Ensure that the P-2024 has a successful Internet connection. Check its current settings in

the

Status

screen’s

Device Information

and

Interface Status

boxes. If the settings are

not correct, change them in the

Network

>

WAN

screen.

3

Connect another telephone to the port to check whether you have a faulty telephone. If

this does not help, try connecting the telephone to another of the P-2024’s ports, check

for a tone, and try to make a call.

4

Check that the phone port is using the correct SIP account. Go into the web configurator

and check the

Status

screen. Click the

VoIP Mapping

tab if it is not already open.

If the port uses the wrong SIP account, change the association in the

VoIP

>

Phone

>

Analog Phone

screen.

Alternatively, try configuring the port to use another SIP account that you know works.

5

Check that the SIP account has registered (look at the icon in the

Status

>

VoIP

Mapping

screen).

If it has not registered, click the

VoIP Status

tab and then click the

Register

button for

that account (also check that the

URI

is correct in this screen).

If this does not help, check the SIP account’s settings in the

VoIP

>

SIP

>

SIP Settings

screen and make sure they are correct.

6

The P-2024’s DNS (Domain Name Service) settings may be wrong, or the DNS servers

themselves may be malfunctioning. Check the P-2024’s DNS settings in the

Network

>

WAN

>

Advanced

screen. If you have the details of other DNS servers, change the

settings to use them instead.

If the steps above do not help, contact your Internet Service Provider and/or your VoIP

service provider.

•

If you have more than one SIP account and you can use one but not the other, contact

your VoIP service provider.

•

If you have SIP accounts with more than one VoIP service provider and can use none

of them, contact your Internet Service Provider.

Section	Page
User’s Guide	1
About This User's Guide	3
Document Conventions	4
Safety Warnings	6
Contents Overview	9
Table of Contents	11
List of Figures	17
List of Tables	21
Introduction and Wizard	25
Introducing the P-2024	27
1.1 Overview	27
1.2 Ways to Manage the P-2024	27
1.3 Good Habits for Managing the P-2024	28
1.4 Hardware	28
1.4.1 Ports	29
1.4.2 LEDs	29
1.4.3 Console Port	29
1.4.4 Digital Signal Processor Modules	30
1.5 Resetting the P-2024	31
Introducing the Web Configurator	33
2.1 Web Configurator Overview	33
2.2 Accessing the Web Configurator	33
2.3 Web Configurator Main Screen	35
2.3.1 Title Bar	35
2.3.2 Navigation Panel	36
2.3.3 Main Window	37
2.3.4 Status Bar	37
The Connection Wizard	39
3.1 Main Wizard Screen	39
3.1.1 Welcome	40
3.1.2 System Information	40
3.1.3 ISP Parameters	41
3.1.4 Your IP Address	43
3.1.5 WAN IP Address Assignment	43
3.1.6 Finish	46
Status Screens	47
4.1 Status Screen	47
4.2 Packet Statistics Window	50
4.3 VoIP Statistics Window	51
Network	55
WAN	57
5.1 WAN Overview	57
5.1.1 PPPoE Encapsulation	57
5.1.2 WAN IP Address Assignment	57
5.1.3 DNS Server Address Assignment	58
5.2 WAN Screens	58
5.2.1 WAN Internet Connection Screen (Ethernet)	58
5.2.2 WAN Internet Connection Screen (PPPoE)	59
5.2.3 WAN Advanced Screen	61
VoIP	63
SIP	65
6.1 SIP Overview	65
6.1.1 Introduction to VoIP	65
6.1.2 Introduction to SIP	65
6.1.3 SIP Identities	65
6.1.4 SIP Call Progression	66
6.1.5 SIP Client Server	66
6.1.6 RTP	68
6.1.7 NAT and SIP	68
6.1.8 Voice Coding	70
6.1.9 PSTN Call Setup Signaling	70
6.1.10 MWI (Message Waiting Indication)	71
6.1.11 Quality of Service (QoS)	71
6.2 SIP Screens	72
6.2.1 SIP Settings Screen	72
6.2.2 Advanced SIP Setup Screen	73
6.2.3 SIP QoS Screen	77
Phone	79
7.1 Analog Phone Overview	79
7.1.1 Voice Activity Detection/Silence Suppression/Comfort Noise	79
7.1.2 Echo Cancellation	79
7.1.3 Supplementary Phone Services Overview	79
7.2 Phone Screens	82
7.2.1 Analog Phone Screen	82
7.2.2 Advanced Analog Phone Setup Screen	83
7.2.3 Common Phone Settings Screen	84
7.2.4 Phone Region Screen	85
Phone Book	87
8.1 Incoming Call Policy Screen	87
Management	91
Remote Management	93
9.1 Remote Management Overview	93
9.1.1 Remote Management Limitations	93
9.1.2 System Timeout	94
9.2 Remote Management Screens	94
9.2.1 WWW Screen	94
9.2.2 Telnet Screen	94
9.2.3 FTP Screen	95
9.3 SNMP	96
9.3.1 Supported MIBs	97
9.3.2 SNMP Traps	97
9.3.3 Configuring SNMP	97
Maintenance, Troubleshooting and Specifications	99
System	101
10.1 General System Screen	101
10.2 Dynamic DNS	102
10.2.1 Dynamic DNS Screen	102
10.3 Time Setting Overview	104
10.3.1 Pre-defined NTP Time Servers List	104
10.3.2 Synchronizing with a Time Server	105
10.3.3 Time Settings Screen	105
Logs	107
11.1 Logs Overview	107
11.1.1 Alerts	107
11.1.2 Syslog Logs	107
11.2 Logs Screens	108
11.2.1 View Log Screen	108
11.2.2 Log Settings Screen	108
11.3 Log Message Descriptions	110
Tools	115
12.1 Firmware Screen	115
12.1.1 Firmware Upload Screens	116
12.2 Configuration Screen	117
12.2.1 Restore Configuration Screens	118
12.3 Restart Screen	119
Troubleshooting	121
13.1 Power, Hardware Connections, and LEDs	121
13.2 P-2024 Access and Login	122
13.3 Internet Access	123
13.4 Phone Calls and VoIP	124
Product Specifications	129
14.1 General P-2024 Specifications	129
14.2 Telco-50 Connector Pin Assignments	131
14.2.1 P-2024 Phone Port Pin Assignments	131
14.2.2 Telco-50 Cable Connector Pin Assignments	131
14.3 Console Port Pin Assignments	132
Appendices and Index	133
Setting up Your Computer’s IP Address	135
Pop-up Windows, JavaScripts and Java Permissions	151
Rack-mount Installation	157
IP Addresses and Subnetting	159
Command Interpreter	169
NetBIOS Filter Commands	173
Internal SPTGEN	175
Legal Information	191
Customer Support	195

ZyXEL P-2024 User Guide - Page 125

Status, Device Information, Interface Status, Network, VoIP Mapping, Phone, Analog Phone, Mapping

Page 125 highlights