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Dell 964 Owner's Manual - Page 89

Troubleshooting, Setup Problems, Computer Problems

UPC - 940356014026

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8 Troubleshooting Follow these tips when you troubleshoot your printer: • If the printer does not work, ensure that the printer is properly connected to the electrical outlet and computer, if using a computer. • If an error message appears on the operator panel display, write down the exact message. Setup Problems Computer Problems VER IF Y T H AT YOU R P RI N T ER I S C OM P AT I B L E W IT H Y OU R CO MP U T ER. The Dell Photo AIO Printer 964 supports Windows 2000, Windows XP, and Windows XP Professional x64 Edition. VERIFY YOUR COMPUTER MEETS THE MINIMUM SYSTEM REQUIREMENTS FOR YOUR OPERATING SYSTEM. M A K E S U R E Y O U T U R N E D O N B O T H Y O U R P R I N T E R A N D Y O U R C O M P U T E R. CHECK THE USB CABLE. • Ensure that the USB cable is firmly connected to your printer and your computer. • Shut down the computer, reconnect the USB cable as shown on the "Setting Up Your Printer" poster, and then restart the computer. DETERMINE IF THE PRINTER SOFTWARE IS INSTALLED. Click Start→ Programs or All Programs→ Dell Printers→ Dell Photo AIO Printer 964. If the Dell Photo AIO Printer 964 does not appear in the list of programs, the printer software is not installed. Install the printer software. For more information, see "Removing and Reinstalling Software" on page 81. Troubleshooting 89

Section	Page
About Your Printer	13
Understanding the Printer Parts	14
Setting Up Your Printer	17
Initial Setup Menu	17
Understanding the Operator Panel	18
Using the Operator Panel	18
Operator Panel Menus	20
Understanding the Automatic Paper Type Sensor	20
Loading Paper	22
Load Plain Paper Into the Paper Support	22
Load an Original Document Into the ADF	24
Placing Your Original Document on the Scanner Glass	25
Print Media Guidelines	26
Print Media Guidelines for the Paper Support	26
Paper Guidelines for the ADF	28
Printing	29
Printing a Document	29
Printing Photos	29
Printing Borderless Photos	30
Printing Photos From a PictBridge-Enabled Camera	31
Printing Photos From a Memory Card	32
Viewing or Printing Photos	33
Saving Photos to Your Computer	33
Viewing a Slide Show	34
Printing All Photos on Media Card or USB Key	34
Printing Collated Copies of Your Document	35
Printing Last Page First	35
Printing More Than One Page on a Sheet of Paper	36
Printing an Image as a Multi-page Poster	36
Printing a Banner	37
Copying	39
Copying Documents Using the Operator Panel	39
Copying Documents Using Your Computer	39
Copying Photos Using the Operator Panel	40
Copying Photos Using Your Computer	40
Collating Copies Using the Operator Panel	41
Changing Copy Settings	42
Scanning	43
Using the Operator Panel	43
Using the Printer Software	43
Scanning Photos	44
Scanning to Your Computer Over a Network	45
Scanning Multiple Pages or Images	46
Editing Scanned Text Using Optical Character Recognition (OCR)	47
Editing Scanned Images	48
Saving an Image on Your Computer	48
E-mailing a Scanned Image or Document	49
Enlarging or Reducing Images or Documents	50
Faxing	51
Setting Up the Printer With Equipment	51
Connecting directly to a telephone wall jack	52
Connecting to a telephone	52
Connecting to an answering machine	53
Connecting to a computer modem	54
What if I Have a Digital Subscriber Line (DSL)?	54
Faxing Using the Printer Operator Panel	55
Send a Fax	55
Send a Broadcast Fax	56
Receive a Fax Automatically	57
Receive a Fax Manually	58
Receive a Fax With an Answering Machine Connected to the Printer	58
Sending a Fax From the Computer	59
Connecting Cables	59
What if I Have a Digital Subscriber Line (DSL)?	59
Faxing Through the Printer Modem	60
Printer Setup Utility Tabs	61
Faxing Through the Computer Modem	62
Speed Dial	65
Create a Speed Dial List From the Computer	66
Create a Group Dial List From the Operator Panel	66
Use a Speed or Group Dial List	67
Manually Dialing a Fax While Listening to a Telephone Line (On Hook Dial)	68
Send a Delayed Fax	68
Blocking Faxes	69
Create a Blocked Fax List	69
Turning Fax Blocking On	70
Blocking Faxes Without Caller ID	70
Changing the Pickup Code	71
Using Auto Fax Convert	72
Understanding the Software	73
Using the Dell All-In-One Center	73
Using Printing Preferences	76
Using Dell Picture Studio	78
Using the Memory Card Manager	78
Dell Ink Management System	79
Removing and Reinstalling Software	81
Ink Cartridge Maintenance	83
Replacing Ink Cartridges	83
Aligning Ink Cartridges	87
Cleaning the Ink Cartridge Nozzles	88
Troubleshooting	89
Setup Problems	89
Computer Problems	89
Printer Problems	91
General Problems	92
Fax Problems	92
Paper Problems	93
Network Problems	96
Error Messages and Lights	97
Improving Print Quality	99
Contacting Dell	101
Technical Assistance	101
Automated Order-Status Service	102
Contacting Dell	102
Appendix	121
U.S. Terms and Conditions of Sale	121
Limited Warranties and Return Policy	124
Limited Warranty for Dell-Branded Hardware Products (U.S. Only)	124
Total Satisfaction Return Policy (U.S. Only)	127
Dell™ Printer Consumables Limited Warranties	128
Export Regulations	129
Dell™ Software License Agreement	129
Regulatory Notices	130