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Dell 964 Owner's Manual - Page 92

General Problems, Fax Problems, Start, Control Panel, Printers and Other Hardware, Printers and Faxes - printer driver for windows 7

UPC - 940356014026

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Page 92 highlights

www.dell.com | support.dell.com PRINTER WON'T PRINT AND PRINT JOBS ARE STUCK IN PRINT QUEUE. Print jobs may be stuck in the print queue if you have multiple instances of your Dell printer installed on your computer. To check for multiple entries of the printer: 1 In Windows XP, click Start→ Control Panel→ Printers and Other Hardware→ Printers and Faxes. In Windows 2000, click Start→ Settings→ Printers. 2 Check for multiple printer objects for your Dell printer, which might be shown as Dell 964, Dell 964 (Copy 1), Dell 964 (Copy 2), and so on. 3 Print a job to each one of these print objects to see which print object is active. 4 Set the active print object as the default printer by right-clicking it in the Printers and Faxes window. 5 Delete the other copies of the print object by right-clicking each and selecting Delete. NOTE: Be careful not to delete any printers you still want to use. If you accidentally delete a printer that you want to use, reinstall it using the CD or web drivers for that specific printer. To prevent multiple instances of your Dell printer in your Printers and Faxes folder, make sure when disconnecting and reconnecting the printer from your computer's USB connector that you always plug the USB cable back into the same USB connector that was originally used for the Dell printer. Also, do not install the Dell printer drivers multiple times from your printer CD. General Problems Fax Problems When you have trouble sending or receiving faxes, try these things to fix the problem. M AK E S U R E YOU T U RN ED O N B OT H YOU R P R IN T E R AN D Y O UR COM P U T ER, AN D T H E U S B CABLE IS PROPERLY CONNECTED. MAKE SURE AN ACTIVE TELEPHONE LINE IS CONNECTED TO THE FAX CONNECTOR ( -L EFT S ID E CON N EC T OR ) ON T H E BAC K OF YO UR P RI N T ER. M A K E S U R E T H E F A X N U M B E R, C O U N T R Y C O D E , A N D D A T E / T I M E A R E S E T C O R R E C T L Y. MAKE SURE THAT IF YOU ARE USING A DSL OR ISDN LINE, YOU ARE USING A DIGITAL LINE FILTER ON THE TELEPHONE LINE CONNECTING YOUR WALL JACK TO THE WALL. MAKE SURE THE TELEPHONE LINE IS NOT IN USE BY ANOTHER DEVICE SUCH AS A DIAL-UP MODEM INTERNET SERVICE. IF IT IS, WAIT UNTIL THE OTHER DEVICE IS FINISHED BEFORE SENDING YOUR FAX. 92 Troubleshooting

Section	Page
About Your Printer	13
Understanding the Printer Parts	14
Setting Up Your Printer	17
Initial Setup Menu	17
Understanding the Operator Panel	18
Using the Operator Panel	18
Operator Panel Menus	20
Understanding the Automatic Paper Type Sensor	20
Loading Paper	22
Load Plain Paper Into the Paper Support	22
Load an Original Document Into the ADF	24
Placing Your Original Document on the Scanner Glass	25
Print Media Guidelines	26
Print Media Guidelines for the Paper Support	26
Paper Guidelines for the ADF	28
Printing	29
Printing a Document	29
Printing Photos	29
Printing Borderless Photos	30
Printing Photos From a PictBridge-Enabled Camera	31
Printing Photos From a Memory Card	32
Viewing or Printing Photos	33
Saving Photos to Your Computer	33
Viewing a Slide Show	34
Printing All Photos on Media Card or USB Key	34
Printing Collated Copies of Your Document	35
Printing Last Page First	35
Printing More Than One Page on a Sheet of Paper	36
Printing an Image as a Multi-page Poster	36
Printing a Banner	37
Copying	39
Copying Documents Using the Operator Panel	39
Copying Documents Using Your Computer	39
Copying Photos Using the Operator Panel	40
Copying Photos Using Your Computer	40
Collating Copies Using the Operator Panel	41
Changing Copy Settings	42
Scanning	43
Using the Operator Panel	43
Using the Printer Software	43
Scanning Photos	44
Scanning to Your Computer Over a Network	45
Scanning Multiple Pages or Images	46
Editing Scanned Text Using Optical Character Recognition (OCR)	47
Editing Scanned Images	48
Saving an Image on Your Computer	48
E-mailing a Scanned Image or Document	49
Enlarging or Reducing Images or Documents	50
Faxing	51
Setting Up the Printer With Equipment	51
Connecting directly to a telephone wall jack	52
Connecting to a telephone	52
Connecting to an answering machine	53
Connecting to a computer modem	54
What if I Have a Digital Subscriber Line (DSL)?	54
Faxing Using the Printer Operator Panel	55
Send a Fax	55
Send a Broadcast Fax	56
Receive a Fax Automatically	57
Receive a Fax Manually	58
Receive a Fax With an Answering Machine Connected to the Printer	58
Sending a Fax From the Computer	59
Connecting Cables	59
What if I Have a Digital Subscriber Line (DSL)?	59
Faxing Through the Printer Modem	60
Printer Setup Utility Tabs	61
Faxing Through the Computer Modem	62
Speed Dial	65
Create a Speed Dial List From the Computer	66
Create a Group Dial List From the Operator Panel	66
Use a Speed or Group Dial List	67
Manually Dialing a Fax While Listening to a Telephone Line (On Hook Dial)	68
Send a Delayed Fax	68
Blocking Faxes	69
Create a Blocked Fax List	69
Turning Fax Blocking On	70
Blocking Faxes Without Caller ID	70
Changing the Pickup Code	71
Using Auto Fax Convert	72
Understanding the Software	73
Using the Dell All-In-One Center	73
Using Printing Preferences	76
Using Dell Picture Studio	78
Using the Memory Card Manager	78
Dell Ink Management System	79
Removing and Reinstalling Software	81
Ink Cartridge Maintenance	83
Replacing Ink Cartridges	83
Aligning Ink Cartridges	87
Cleaning the Ink Cartridge Nozzles	88
Troubleshooting	89
Setup Problems	89
Computer Problems	89
Printer Problems	91
General Problems	92
Fax Problems	92
Paper Problems	93
Network Problems	96
Error Messages and Lights	97
Improving Print Quality	99
Contacting Dell	101
Technical Assistance	101
Automated Order-Status Service	102
Contacting Dell	102
Appendix	121
U.S. Terms and Conditions of Sale	121
Limited Warranties and Return Policy	124
Limited Warranty for Dell-Branded Hardware Products (U.S. Only)	124
Total Satisfaction Return Policy (U.S. Only)	127
Dell™ Printer Consumables Limited Warranties	128
Export Regulations	129
Dell™ Software License Agreement	129
Regulatory Notices	130

Match case Limit results 1 per page

Troubleshooting

www.dell.com | support.dell.com

General Problems

Fax Problems

When you have trouble sending or receiving faxes, try these things to fix the problem.

RINTER

WON

’

AND

JOBS

ARE

STUCK

QUEUE

Print jobs may be stuck in the print queue if you have multiple instances of your Dell printer installed

on your computer. To check for multiple entries of the printer:

Windows XP

, click

Start

→

Control Panel

→

Printers and Other Hardware

→

Printers and Faxes

Windows 2000

, click

Start

→

Settings

→

Printers

Check for multiple printer objects for your Dell printer, which might be shown as

Dell 964

(Copy 1)

Dell 964 (Copy 2)

, and so on.

Print a job to each one of these print objects to see which print object is active.

Set the active print object as the default printer by right-clicking it in the

Printers and Faxes

window.

Delete the other copies of the print object by right-clicking each and selecting

Delete

NOTE:

Be careful not to delete any printers you still want to use. If you accidentally delete a printer

that you want to use, reinstall it using the CD or web drivers for that specific printer. To prevent multiple

instances of your Dell printer in your

Printers and Faxes

folder, make sure when disconnecting and

reconnecting the printer from your computer’s USB connector that you always plug the USB cable back

into the same USB connector that was originally used for the Dell printer. Also, do not install the Dell

printer drivers multiple times from your printer CD.

AKE

SURE

YOU

TURNED

BOTH

YOUR

PRINTER

AND

YOUR

COMPUTER

AND

THE

USB

CABLE

PROPERLY

CONNECTED

AKE

SURE

ACTIVE

TELEPHONE

LINE

CONNECTED

THE

FAX

CONNECTOR

(

—

LEFT

SIDE

CONNECTOR

)

THE

BACK

YOUR

PRINTER

AKE

SURE

THE

FAX

NUMBER

COUNTRY

CODE

AND

DATE

TIME

ARE

SET

CORRECTLY

AKE

SURE

THAT

YOU

ARE

USING

DSL

ISDN

LINE

YOU

ARE

USING

DIGITAL

LINE

FILTER

THE

TELEPHONE

LINE

CONNECTING

YOUR

WALL

JACK

THE

WALL

AKE

SURE

THE

TELEPHONE

LINE

NOT

USE

ANOTHER

DEVICE

SUCH

DIAL

MODEM

INTERNET

SERVICE

. I

WAIT

UNTIL

THE

OTHER

DEVICE

FINISHED

BEFORE

SENDING

YOUR

FAX