HP C7769B Service Manual - Page 45

System Error Codes System Error: 86:13 Problem Description: Carriage-Axis shutdown (Firmware Error). Corrective Action: Try the following: n Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared. n If the Error Code reappears, check for a new Firmware release. n If the new Firmware release does not solve the problem, or if new Firmware release was not available, contact the HP Response Center (or directly to the Division) supplying the following information: - Model and Serial Number of the Printer. - Firmware release of the Printer (use the Printer Information utility ⇒ Page 4-26). - The complete Error Code information, including the linefeed where the error occurred (use the Error Log utility to obtain this information ⇒ Page 2-5). System Error: 87:13 Problem Description: Unable to read the Carriage Encoder Sensor. Corrective Action: Try the following: n Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared. n If the Error Code continues, replace the Carriage Assembly ⇒ Page 8-78 or the Encoder Strip ⇒ Page 8-76. System Error: 93:10 Problem Description: Ink System startup failed (also see Page 1-7 for more information). Corrective Action: Try the following: n Check for a leak in the Printer. If a leak is evident (there is ink on Printer components), replace the Ink Supply Tubes ⇒ Page 8-60. n Perform the Prime Tubes utility (Refer to Page 4-23) and check how long it takes to complete the procedure. If it takes too long to complete the procedure and there is no leak in the Printer, then replace the Ink Cartridges. If it takes a short time to complete the procedure, then replace the Ink Supply Tubes ⇒ Page 8-60. HP DesignJets 500 and 800 Series Printers Service Manual 2-19