HP C7769B Service Manual - Page 68

Ink Supplies Troubleshooting NOTE Printhead Error Codes Printhead Error Codes consist of 4 digits which explain whether a Printhead is In or Out of Warranty and what problem has caused the Printhead to fail. The following table explains the first 2 digits of the Printhead Error Code: Code 00 01 02 03 10 11 12 13 Explanation Black Printhead In Warranty Magenta Printhead In Warranty Cyan Printhead In Warranty Yellow Printhead In Warranty Black Printhead Out of Warranty Magenta Printhead Out of Warranty Cyan Printhead Out of Warranty Yellow Printhead Out of Warranty The following table explains the last 2 digits of the Printhead Error Code: Code 02 to 09 10, 12, 14, 16, 25, 26 and 28 18, 19, 23 and 24 27 29 Explanation Acumen Error - Replace faulty Printhead only. Printhead Error - Replace faulty Printhead, clean Carriage and Printhead flex circuit, replace Carriage Assembly. Printhead Error - Reseat faulty Printhead, replace faulty Printhead, clean Carriage and Printhead flex circuit. Printhead Error - Printhead will die soon. Acumen Error - Replace faulty Printhead, check other Printheads or Cartridges (only if all Printheads fail with this Error Code). Try the above recommened actions one at a time and check if the problem disappears. 3-22 HP DesignJets 500 and 800 Series Printers Service Manual