HP CC567A User Guide - Page 199
Ink is overspraying the paper when I print a photo, Paper is not picked up from the input tray
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Chapter 15 Solution: Make sure the paper is loaded correctly. For more information, see: "Load full-size paper" on page 76 Cause: More than one type of paper is loaded in the input tray. Solution: Load only one type of paper at a time. Cause: The original might have been loaded incorrectly into the sending fax machine. Solution: Ask the sender to check that the fax was sent correctly. Cause: The Two-sided printing accessory might not be securely installed. Solution: Make sure the Two-sided printing accessory on the back of the HP Allin-One is securely installed. Ink is overspraying the paper when I print a photo Cause: A small amount (a few millimeters) of overspray is common when making a copy of a photo. If there are more than a few millimeters of overspray, it might mean the HP All-in-One thinks the paper loaded is wider than it actually is. TIP: One way to tell if ink is overspraying the paper is to check the back side of pages you print after running a copy or print job. If the back side of the page has ink streaks, the HP All-in-One might have over sprayed your previous copy or print job. Solution: Check the paper size setting. Set the paper size to match the paper loaded in the input tray. For more information, see: "Set the copy paper size" on page 122 Paper is not picked up from the input tray Cause: There is not enough paper in the input tray. Solution: If the HP All-in-One is out of paper or there are only a few sheets remaining, load more paper in the input tray. If there is paper in the input tray, remove the paper, tap the stack of paper against a flat surface, and reload the paper into the input tray. Follow the prompts on the display or the computer screen to continue your print job. For more information, see: "Load paper" on page 76 Troubleshooting 198 Troubleshooting