HP CC567A User Guide - Page 224
Fax Speed, Medium 14400, Slow 9600, Cause, Solution, Status, HP Solution Center.
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If you are still having problems faxing, set the Fax Speed to a slower rate such as Medium (14400) or Slow (9600). For more information, see: • "Send a fax in Error Correction Mode" on page 139 • "Set the fax speed" on page 30 Cause: Other equipment that uses the same phone line as the HP All-in-One might be in use. Solution: Make sure extension phones (phones on the same phone line, but not connected to the HP All-in-One) or other equipment are not in use or off the hook. For example, you cannot use the HP All-in-One for faxing if an extension phone is off the hook, or if you are using a computer dial-up modem to send e-mail or access the Internet. Cause: The HP All-in-One shares the same phone line with a DSL service and a DSL filter is not connected. Solution: If you use a DSL service, make sure that you have a DSL filter connected or you will not be able to fax successfully. The DSL service sends out a digital signal on the phone line that can interfere with the HP All-in-One, preventing the HP All-inOne from sending and receiving faxes. The DSL filter removes the digital signal and allows the HP All-in-One to communicate properly with the phone line. To check if you already have a filter installed, listen to your phone line or dial tone. If you hear noise or static on the line, you probably do not have a DSL filter installed, or it is installed incorrectly. Obtain a DSL filter from your DSL provider. If you already have a DSL filter, make sure it is connected correctly. Cause: Another process has caused an error in the HP All-in-One. Solution: Check the display or your computer for an error message providing information about the problem and how to solve it. If there is an error, the HP All-inOne will not send or receive a fax until the error condition is resolved. You can also check the status of the HP All-in-One by clicking Status in the HP Solution Center. For more information, see: "Errors" on page 258 Cause: You are using either a PBX or an ISDN converter/terminal adapter. Fax troubleshooting 223 Troubleshooting