HP CC567A User Guide - Page 220
Fax troubleshooting, same phone line as the HP All-in-One. Then
View all HP CC567A manuals
Add to My Manuals
Save this manual to your list of manuals |
Page 220 highlights
The printout is blank Cause: The original is placed incorrectly on the glass. Solution: Reload the original on the glass. For more information, see: "Load originals" on page 71 Fax troubleshooting Use this section to solve the following fax problems: • The HP All-in-One is having problems sending and receiving faxes • The HP All-in-One cannot send faxes, but can receive faxes • The HP All-in-One is having problems sending a manual fax • Pages of a fax I sent are missing • The quality of the fax I sent is poor • Parts of a fax I sent are cut off • The fax I sent was blank when it was received • Fax transmission is slow • The HP All-in-One cannot receive faxes, but can send faxes • The HP All-in-One is having problems receiving a manual fax • Fax tones are recorded on my answering machine • The HP All-in-One is not answering incoming fax calls • Pages of a fax I received are missing • Faxes are received but do not print • Parts of a fax I received are cut off • The computer to which I am connecting has only one phone port • I hear static on my telephone line since connecting the HP All-in-One • The fax test failed • I am having problems faxing over the Internet using IP phone • The fax log report shows an error The HP All-in-One is having problems sending and receiving faxes Cause: The HP All-in-One is not set up properly for faxing. Solution: Follow the instructions in your printed documentation to set up the HP Allin-One properly for faxing, based on the equipment and services you have on the same phone line as the HP All-in-One. Then, run a fax test to check the status of the HP All-in-One and to make sure you set it up properly. The HP All-in-One prints a report with the results of the test. If the test fails, review the report for information on how to fix the problem. For more information, see: "Test your fax setup" on page 63 Cause: The HP All-in-One is turned off. Fax troubleshooting 219 Troubleshooting