HP CC567A User Guide - Page 236
Cause, Backup Fax Reception, Solution, Fax Log
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• The ink cartridge door is open. Close the ink cartridge door, as shown below: • The print head assembly is stalled. Turn the HP All-in-One off, remove any objects that are blocking the print head assembly (including any packing materials), and then turn the HP All-in-One on again. Resolve any problems found. The HP All-in-One automatically begins printing all the unprinted faxes from memory. To clear the memory, you can also delete the faxes stored in memory by turning off the HP All-in-One. Cause: An error condition is preventing the HP All-in-One from receiving faxes and Backup Fax Reception is set to Off. Solution: Check for the following problems: • The HP All-in-One is turned off. Press the On button to turn on the device. • The HP All-in-One is not set up properly for faxing. See the printed documentation for more information. • There is no paper loaded in the input tray. • There is a paper jam. • The ink cartridge door is open. Close the ink cartridge door. • The print head assembly is stalled. Turn the HP All-in-One off, remove any objects that are blocking the print head assembly (including any packing materials), and then turn the HP All-in-One on again. NOTE: If Backup Fax Reception is enabled and you turn off the HP All-inOne, all faxes stored in memory are deleted, including any unprinted faxes that you might have received while the HP All-in-One was in an error condition. You will need to contact the senders to ask them to resend any unprinted faxes. For a list of the faxes you have received, print the Fax Log. The Fax Log is not deleted when the HP All-in-One is turned off. After you resolve any problems found, the HP All-in-One can begin answering incoming fax calls. The HP All-in-One is having problems receiving a manual fax Cause: There are documents loaded in the document feeder tray. Solution: The HP All-in-One will not receive a fax manually if documents are loaded in the document feeder tray. Instead, the HP All-in-One attempts to send the Fax troubleshooting 235 Troubleshooting