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HP CM3530 HP Color LaserJet CM3530 MFP Series - Analog Fax Accessory 500 Fax G - Page 60

General fax problems

UPC - 884420196501

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General fax problems Problem Cause Solution Fax failed to send. An "Out of Memory" status message appears on the status message bar. JBIG is enabled and receiving fax does Set JBIG off. not have JBIG capability. The MFP storage disk is full. Delete some files from the disk, see the MFP user guide for information about managing the disk. Print quality of a photo is poor or prints Wrong Page Content mode setting. as a gray box. Try setting the Optimize Text/Picture option to Photograph. Pressed the Cancel button on the MFP keyboard to cancel a fax transmission and the fax was still sent. Cancellation takes place after making a selection in the cancellation menu (displayed after pressing red Stop button) and acknowledging with OK. Cancel faxes using the fax menu, see Cancel a fax on page 36. No Phone Book button appears. The Phone Book feature has not been enabled. Use the HP MFP Digital Sending Software Configuration utility to enable the phone book feature. Not able to locate the Fax settings in HP Web Jetadmin. Fax settings in HP Web Jetadmin are located under the device's status page drop-down menu. Select Digital Sending and Fax from the drop-down menu. For more information, see HP Web Jetadmin on page 12. The header is being appended to the top The fax will append the overlay header to This is normal operation. of the page when I have overlay enabled. the top of a page when overlay is set, when the fax has been forwarded. Have a mix of names and numbers in the recipients box. This is normal for both names and numbers to appear, depending on where they are from, the phone book lists names, and all other databases list numbers. Normal, no action required. My one page fax prints as two pages. The fax header is being appended to the If you want your one page fax to print on top of the fax, pushing text to a second one page, set the overlay header to page. overlay mode. Document stops feeding in the middle of There might be a jam in the ADF. faxing. If there is a jam, see the MFP user guide for instructions on clearing jams. The volume for sounds coming from the The volume setting needs to be adjusted. SeeSet the ringer volume on page 27 for fax accessory is too high or too low. information about changing the sound volume settings. 52 Chapter 4 Solve fax problems ENWW

Section	Page
Setup	9
Introduction	10
Conventions used in this guide	11
HP LaserJet Analog Fax Accessory 500 features	12
Parts included with the fax accessory	13
Verify fax operation	14
Required fax settings	15
Fax Configuration Wizard	15
Fax setup menu	15
Set or verify the date and time	16
Set, verify, or change the country/region	16
Set the fax header	16
Set fax settings	19
Remote fax configuration	20
Web browser	20
HP Web Jetadmin	20
HP MFP Digital Sending Software Configuration Utility	21
Send fax settings	22
Set the dial tone detection	22
Set the overlay header (outgoing faxes)	22
Set the dialing mode	22
Set a dialing prefix	23
Set the redial rules	23
Set redial-on-busy	23
Set redial-on-no-answer	24
Set the redial interval	24
Set the outgoing fax resolution	24
Set billing codes	25
Set the JBIG compression mode	25
Change the sharpness setting	26
Change the background setting	26
Change the light/dark setting	26
Activate Fax Number Confirmation	27
Activate Fax Number Speed Dial Matching	27
Advanced fax options	27
Archive faxes	27
Receive fax settings	29
Set rings-to-answer	29
Stamp received faxes (incoming faxes)	29
Set fit-to-page	29
Set the paper tray	30
Block incoming faxes	30
Create a blocked-fax list	30
Remove numbers from the blocked-fax list	30
Clear all numbers from the blocked-fax list	31
Initiate polling receive	31
Change notification settings	31
Set the error correction mode	33
Set the modem volume	34
Set the ringer volume	35
Use Fax	37
Fax feature screen	38
Status message bar	39
Send a fax	40
Send a fax - enter numbers manually	40
Send a fax using speed dial	41
Search a speed-dial list by name	41
Send a fax by using phone book numbers	42
DSS fax phone book search	43
Cancel a fax	44
Cancel the current fax transmission	44
Cancel all pending faxes	44
Receive faxes	45
Create or delete speed dial lists	46
Create a speed dial list	46
Delete a speed dial list	46
Delete a single number from the speed dial list	46
Add a number to an existing speed dial list	47
Voice Calls and Retries	48
Fax Call Report	48
Fax Activity Log	48
T.30 Report	48
Secure settings	49
Change your PIN	49
Set fax forwarding	50
Scheduling fax printing (memory lock)	51
Enable or disable the fax printing schedule	51
Create a fax printing schedule	52
Use Fax over VoIP networks	54
Solve fax problems	55
Is your fax set up correctly?	56
What type of phone line are you using?	56
Are you using a surge-protection device?	56
Are you using a phone company voice-messaging service or an answering machine?	56
Does your phone line have a call-waiting feature?	57
Check fax accessory status	58
Fax feature is not operating	59
General fax problems	60
Problems with receiving faxes	61
Problems with sending faxes	63
Error codes	64
Fax error messages	65
Send-fax messages	66
Receive-fax messages	67
Fax logs and reports	68
Print the fax call report	68
Schedule fax call report printing	68
Print the fax activity log	69
Print the billing code report	69
Clear the fax activity log and billing code report	70
Print the blocked fax list report	70
Print the speed dial list report	70
Service settings	71
Settings in the Initial Setup menu	71
Settings in the Troubleshooting menu	71
Settings in the Resets menu	72
Firmware upgrades	73
Service and support	75
Hewlett-Packard limited warranty statement	76
Customer support	77
Specifications	79
Fax accessory product specifications	80
Replacement parts and accessories	81
Regulatory information	83
Environmental Product Stewardship Program	84
Protecting the environment	84
Plastics	84
Material restrictions	84
Disposal of waste equipment by users in private households in the European Union	84
For more information	84
Declaration of conformity	85
FCC regulations	86
Additional FCC statement for telecom products (US)	87
Telephone Consumer Protection Act (US)	87
Canadian DOC regulations	88
Industry Canada CS-03 requirements	88
EU Statement for Telecom Operation	89
New Zealand Telecom Statements	90
EMI statement (Taiwan)	91
VCCI statement (Japan)	91
EMI statement (Korea)	91
Substances Table (China)	92

Match case Limit results 1 per page

General fax problems

Problem

Cause

Solution

Fax failed to send.

JBIG is enabled and receiving fax does

not have JBIG capability.

Set JBIG off.

An "Out of Memory" status message

appears on the status message bar.

The MFP storage disk is full.

Delete some files from the disk, see the

MFP user guide for information about

managing the disk.

Print quality of a photo is poor or prints

as a gray box.

Wrong Page Content mode setting.

Try setting the

Optimize Text/Picture

option to

Photograph

Pressed the Cancel button on the MFP

keyboard to cancel a fax transmission

and the fax was still sent.

Cancellation takes place after making a

selection in the cancellation menu

(displayed after pressing red

Stop

button) and acknowledging with

Cancel faxes using the fax menu, see

Cancel a fax

on page

No Phone Book button appears.

The Phone Book feature has not been

enabled.

Use the HP MFP Digital Sending

Software Configuration utility to enable

the phone book feature.

Not able to locate the Fax settings in

HP Web Jetadmin.

Fax settings in HP Web Jetadmin are

located under the device's status page

drop-down menu.

Select

Digital Sending and Fax

from the

drop-down menu. For more information,

see

HP Web Jetadmin

on page

The header is being appended to the top

of the page when I have overlay enabled.

The fax will append the overlay header to

the top of a page when overlay is set,

when the fax has been forwarded.

This is normal operation.

Have a mix of names and numbers in the

recipients box.

This is normal for both names and

numbers to appear, depending on where

they are from, the phone book lists

names, and all other databases list

numbers.

Normal, no action required.

My one page fax prints as two pages.

The fax header is being appended to the

top of the fax, pushing text to a second

page.

If you want your one page fax to print on

one page, set the overlay header to

overlay mode.

Document stops feeding in the middle of

faxing.

There might be a jam in the ADF.

If there is a jam, see the MFP user guide

for instructions on clearing jams.

The volume for sounds coming from the

fax accessory is too high or too low.

The volume setting needs to be adjusted.

See

Set the ringer volume

on page

for

information about changing the sound

volume settings.

Chapter 4

Solve fax problems

ENWW