HP D5360 User Guide - Page 110
Errors, Device messages, The HP Photosmart reports a CD/DVD size mismatch error - photosmart paper jam error
UPC - 883585233922
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The HP Photosmart reports a CD/DVD size mismatch error Cause: The size of the CD/DVD currently loaded on the CD/DVD holder does not match the size you specified when you started the print job from the computer. Solution: Cancel the print job and replace the CD/DVD currently loaded on the CD/ DVD holder with a CD/DVD that is the same size as specified in the print job, or change the print settings in the software. The CD/DVD holder is stuck in the storage area Cause: You might have inserted the CD/DVD holder back into the storage area with a CD/DVD loaded and the blue ring flipped over the disc. Solution: Pull the CD/DVD holder out as far as possible, until you feel resistance. Then, insert a flat blunt object (such as a butter knife or screwdriver) into the left corner of the storage slot and push down on the blue ring. With the blue ring pressed down, you should be able to pull the CD/DVD holder out of the storage slot. Errors This section contains the following categories of messages on your device: • Device messages • File messages • General user messages • Paper messages • Power and connection messages • Print cartridge messages Device messages The following is a list of device-related error messages: • Carriage blocked • Carriage jam • Carriage stall • Firmware revision mismatch • Mechanism error • CD/DVD tray open • CD/DVD tray misaligned • Insert CD/DVD holder • Open CD/DVD tray • CD/DVD holder not found • CD/DVD not found • Two-sided printing accessory is missing Carriage blocked Cause: The print carriage is blocked. Errors 109 Troubleshooting