HP D5360 User Guide - Page 112
Firmware revision mismatch, Mechanism error, The HP Photosmart has a paper jam.
UPC - 883585233922
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Solution: Turn the HP Photosmart off and open the print cartridge door to access the print carriage area. Remove any objects that are blocking the print carriage (including any packing materials), and then turn the HP Photosmart on again. Follow the prompts on the display to continue. Firmware revision mismatch Cause: The revision number of the HP Photosmart firmware does not match the revision number of the software. Solution: To find support and warranty information, go to the HP Web site at www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Mechanism error Cause: The HP Photosmart has a paper jam. Solution: Clear the paper jam. For more information, see: "Clear paper jams" on page 71 Cause: The print carriage is blocked. Solution: Turn the HP Photosmart off and open the print cartridge door to access the print carriage area. Remove any objects that are blocking the print carriage (including any packing materials), and then turn the HP Photosmart on again. Errors 111 Troubleshooting