HP D5360 User Guide - Page 111
Close the CD/DVD tray., Carriage jam
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Chapter 11 Solution: Turn the HP Photosmart off and open the print cartridge door to access the print carriage area. Remove any objects that are blocking the print carriage (including any packing materials), and then turn the HP Photosmart on again. Follow the prompts on the display to continue. Cause: The CD/DVD tray is open. Solution: Close the CD/DVD tray. Carriage jam Cause: The print carriage is blocked. Solution: Turn the HP Photosmart off and open the print cartridge door to access the print carriage area. Remove any objects that are blocking the print carriage (including any packing materials), and then turn the HP Photosmart on again. Troubleshooting Follow the prompts on the display to continue. Carriage stall Cause: The print carriage is blocked. 110 Troubleshooting