HP D5360 User Guide - Page 128

Print cartridge is missing, incorrectly installed, or not intended for your device

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covering the ink nozzles, carefully remove the tape from the print cartridges. Do not touch the ink nozzles or the copper-colored contacts. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Cause: One or both of the print cartridges are not installed or are installed incorrectly. Solution: One or both of the print cartridges are not installed or are installed incorrectly. Remove and reinsert the print cartridges and verify that they are fully inserted and locked in place. If the problem persists, clean the copper-colored contacts of the print cartridges. For more information on print cartridges, see "Troubleshoot print cartridges" on page 74. Cause: The print cartridge might be damaged. Solution: Check to see if your print cartridge is still under warranty and end of warranty date has not been reached. • If the end of warranty date has been reached, purchase a new print cartridge. • If the end of warranty date has not been reached, contact HP support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Print cartridge is missing, incorrectly installed, or not intended for your device Cause: The print cartridge is missing. Errors 127 Troubleshooting

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covering the ink nozzles, carefully remove the tape from the print cartridges. Do not
touch the ink nozzles or the copper-colored contacts.
1
Copper-colored contacts
2
Plastic tape with pink pull tab (must be removed before installing)
3
Ink nozzles under tape
Cause:
One or both of the print cartridges are not installed or are installed
incorrectly.
Solution:
One or both of the print cartridges are not installed or are installed
incorrectly. Remove and reinsert the print cartridges and verify that they are fully
inserted and locked in place. If the problem persists, clean the copper-colored
contacts of the print cartridges.
For more information on print cartridges, see
“
Troubleshoot print cartridges”
on page 74
.
Cause:
The print cartridge might be damaged.
Solution:
Check to see if your print cartridge is still under warranty and end of
warranty date has not been reached.
•
If the end of warranty date has been reached, purchase a new print cartridge.
•
If the end of warranty date has not been reached, contact HP support. Go to
www.hp.com/support
. If prompted, choose your country/region, and then click
Contact HP
for information on calling for technical support.
Print cartridge is missing, incorrectly installed, or not intended for your device
Cause:
The print cartridge is missing.
Errors
127
Troubleshooting