HP D5360 User Guide - Page 89

the HP Photosmart., Ink is bleeding or smearing

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Chapter 11 If the self-test shows a defect, try the following: • Clean the print cartridges automatically. For more information, see "Clean the print cartridges" on page 62. • If you are missing lines when you print, clean the electrical contacts. For more information, see "Clean the print cartridge contacts" on page 62. • Replace the print cartridge. For more information, see "Replace the print cartridges" on page 54. • If the self-test does not show a problem, investigate other causes, such as the image file or software program. For additional print cartridge troubleshooting, visit the HP Web site at www.hp.com/ support. This section contains the following topics: • Ink is bleeding or smearing • Ink is not filling the text or graphics completely • The text edges are jagged • The printout has a horizontal band of distortion near the bottom of the page • Colors run into each other on the printout • Printouts have horizontal streaks or lines • Printouts are faded or have dull colors • Printouts seem blurry or fuzzy • Printouts have vertical streaks • Printouts are slanted or skewed • Paper is not picked up from the input tray Ink is bleeding or smearing Cause: The paper type is not suitable for the HP Photosmart. Solution: Use HP Premium Papers or any other paper type that is appropriate for the HP Photosmart. Cause: The print cartridges need to be cleaned. Solution: Print a self-test report to determine if there is a problem with the print cartridges. If the self-test report shows a problem, clean the print cartridges. If the problem persists, you might need to replace the print cartridges. For more information on print cartridges, see "Troubleshoot print cartridges" on page 74. Cause: The paper is too close to the print cartridge during printing. Solution: If the paper is too close to the print cartridge during printing, the ink might be smeared. This can happen if the paper is raised, wrinkled, or very thick, such as a mailing envelope. Make sure the paper lays flat in the input tray and is not too wrinkled. Troubleshooting 88 Troubleshooting

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If the self-test shows a defect, try the following:
•
Clean the print cartridges automatically. For more information, see
“
Clean the
print cartridges” on page 62
.
•
If you are missing lines when you print, clean the electrical contacts. For more
information, see
“
Clean the print cartridge contacts” on page 62
.
•
Replace the print cartridge. For more information, see
“
Replace the print
cartridges” on page 54
.
•
If the self-test does not show a problem, investigate other causes, such as the image
file or software program.
For additional print cartridge troubleshooting, visit the HP Web site at
www.hp.com/
support
.
This section contains the following topics:
•
Ink is bleeding or smearing
•
Ink is not filling the text or graphics completely
•
The text edges are jagged
•
The printout has a horizontal band of distortion near the bottom of the page
•
Colors run into each other on the printout
•
Printouts have horizontal streaks or lines
•
Printouts are faded or have dull colors
•
Printouts seem blurry or fuzzy
•
Printouts have vertical streaks
•
Printouts are slanted or skewed
•
Paper is not picked up from the input tray
Ink is bleeding or smearing
Cause:
The paper type is not suitable for the HP Photosmart.
Solution:
Use HP Premium Papers or any other paper type that is appropriate for
the HP Photosmart.
Cause:
The print cartridges need to be cleaned.
Solution:
Print a self-test report to determine if there is a problem with the print
cartridges. If the self-test report shows a problem, clean the print cartridges. If the
problem persists, you might need to replace the print cartridges.
For more information on print cartridges, see
“
Troubleshoot print cartridges”
on page 74
.
Cause:
The paper is too close to the print cartridge during printing.
Solution:
If the paper is too close to the print cartridge during printing, the ink might
be smeared. This can happen if the paper is raised, wrinkled, or very thick, such as
a mailing envelope. Make sure the paper lays flat in the input tray and is not too
wrinkled.
Chapter 11
88
Troubleshooting
Troubleshooting