HP D5360 User Guide - Page 93

Cause, Solution, Maximum dpi, High Resolution, Paper Type

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Chapter 11 Cause: A tri-color or photo print cartridge was jarred or handled roughly during installation. Solution: Allow half an hour for the print cartridge to recover. Cause: There might be fiber or dust built up around the ink nozzle area on the print cartridges. Solution: Check the print cartridges. If it looks as though there are fibers or dust around the ink nozzles, clean the ink nozzle area of the print cartridge. For more information, see: "Clean the print cartridge contacts" on page 62 Printouts are faded or have dull colors Cause: The print quality setting on the HP Photosmart is set too low. Solution: Load high-quality paper in the input tray and print the image with a high print quality setting, such as Best, Maximum dpi, or High Resolution. Always make sure the paper you are printing on is flat. For best results when printing images, use HP Premium Plus Photo Paper. If the problem persists, use the software you installed with the HP Photosmart or another software application to rotate your image 180 degrees so that the light blue, gray, or brown hues in your image do not print at the bottom of the page. For more information, see: "Information on paper" on page 70 Cause: The paper type is not suitable for the HP Photosmart. Solution: Use HP Premium Papers or any other paper type that is appropriate for the HP Photosmart. Cause: The Paper Type setting is incorrect. Solution: Change the paper type setting to match the type of paper loaded in the input tray. For more information, see: "Set the paper type for printing" on page 29 Cause: The print cartridges need to be cleaned or might be out of ink. Solution: Check the estimated ink levels remaining in the print cartridges. If the print cartridges are low or out of ink, you might need to replace the print cartridges. If there is ink remaining in the print cartridges, but you are still noticing a problem, print a self-test report to determine if there is a problem with the print cartridges. If the self-test report shows a problem, clean the print cartridges. If the problem persists, you might need to replace the print cartridges. Troubleshooting 92 Troubleshooting

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Cause:
A tri-color or photo print cartridge was jarred or handled roughly during
installation.
Solution:
Allow half an hour for the print cartridge to recover.
Cause:
There might be fiber or dust built up around the ink nozzle area on the print
cartridges.
Solution:
Check the print cartridges. If it looks as though there are fibers or dust
around the ink nozzles, clean the ink nozzle area of the print cartridge.
For more information, see:
“
Clean the print cartridge contacts” on page 62
Printouts are faded or have dull colors
Cause:
The print quality setting on the HP Photosmart is set too low.
Solution:
Load high-quality paper in the input tray and print the image with a high
print quality setting, such as
Best
,
Maximum dpi
, or
High Resolution
. Always make
sure the paper you are printing on is flat. For best results when printing images, use
HP Premium Plus Photo Paper.
If the problem persists, use the software you installed with the HP Photosmart or
another software application to rotate your image 180 degrees so that the light blue,
gray, or brown hues in your image do not print at the bottom of the page.
For more information, see:
“
Information on paper” on page 70
Cause:
The paper type is not suitable for the HP Photosmart.
Solution:
Use HP Premium Papers or any other paper type that is appropriate for
the HP Photosmart.
Cause:
The
Paper Type
setting is incorrect.
Solution:
Change the paper type setting to match the type of paper loaded in the
input tray.
For more information, see:
“
Set the paper type for printing” on page 29
Cause:
The print cartridges need to be cleaned or might be out of ink.
Solution:
Check the estimated ink levels remaining in the print cartridges. If the
print cartridges are low or out of ink, you might need to replace the print cartridges.
If there is ink remaining in the print cartridges, but you are still noticing a problem,
print a self-test report to determine if there is a problem with the print cartridges. If the
self-test report shows a problem, clean the print cartridges. If the problem persists,
you might need to replace the print cartridges.
Chapter 11
92
Troubleshooting
Troubleshooting