HP Designjet 350c HP Designjet 330 and 350C Plotters - Users Guide - Page 148

What to do, you call - review

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Troubleshooting Getting help Getting help Hewlett-Packard has support services available to help you in case you have a problem with your plotter. What to do before you call 1 Review the troubleshooting suggestions in: This chapter. The relevant driver documentation supplied with your plotter (for users of AutoCAD and Microsoft Windows applications), Any relevant Software Application Note supplied with your plotter. 2 Plot the demonstration plot as explained on page 1-26. If the demonstration plot works and does not display the problems you have found with your own plots, then the problem is probably not related to your plotter. 3 If the problem appears to be related to your software application, first contact your software vendor. 4 If you still have difficulty, begin by contacting your HP dealer. The sales representative is familiar with your needs, equipment and software, and should be able to provide you with the information you want. If necessary, you can subsequently call Hewlett-Packard for support. For a list of the support services available, refer to the Hewlett-Packard Support Services booklet shipped with this plotter. 9-18

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9–18
Getting help
Hewlett-Packard has support services available to help you in case you have a
problem with your plotter.
What to do
before
you call
1
Review the troubleshooting suggestions in:
This chapter.
The relevant driver documentation supplied with your plotter (for users of
AutoCAD and Microsoft Windows applications),
Any relevant Software Application Note supplied with your plotter.
2
Plot the demonstration plot as explained on page 1–26.
If the demonstration plot
works and does not display the problems you have found with your own plots, then
the problem is probably not related to your plotter.
3
If the problem appears to be related to your software application, first contact your
software vendor.
4
If you still have difficulty, begin by contacting your HP dealer.
The sales
representative is familiar with your needs, equipment and software, and should be
able to provide you with the information you want.
If necessary, you can
subsequently call Hewlett-Packard for support.
For a list of the support services available, refer to the
Hewlett-Packard
Support Services
booklet shipped with this plotter.
Troubleshooting
Getting help