HP Designjet 350c HP Designjet 330 and 350C Plotters - Users Guide - Page 149

If a repair is needed

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Troubleshooting Getting help 5 If you do call one of the Hewlett-Packard offices, please have the following information available to help us answer your questions more quickly: The computer you are using. Any special equipment or software you are using (for example, spoolers, networks, switch-boxes, modems, or special software drivers). The cable you are using (by part number) and where you purchased it. The type of interface used on your plotter (RS-232-C, parallel, or modular). The software name and version you are currently using. The plotter's latest setup sheet, showing the current configurations of various plotter parameters. See page 6-2 and the section starting on page 1-19. The media type you are using. If a repair is needed Contact the Hewlett-Packard dealer or HP Sales and Support Office where you purchased the plotter for complete service information. 9-19 TROUBLE- 9 SHOOTING

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9–19
5
If you do call one of the Hewlett-Packard offices, please have the following
information available to help us answer your questions more quickly:
The computer you are using.
Any special equipment or software you are using (for example, spoolers,
networks, switch-boxes, modems, or special software drivers)
.
The cable you are using (by part number) and where you purchased it.
The type of interface used on your plotter (RS-232-C, parallel, or modular).
The software name and version you are currently using.
The plotter’s latest setup sheet, showing the current configurations of various
plotter parameters.
See page 6–2 and the section starting on page 1–19.
The media type you are using.
If a repair is needed
Contact the Hewlett-Packard dealer or HP Sales and Support Office where you
purchased the plotter for complete service information.
TROUBLE–
9
SHOOTING
Troubleshooting
Getting help