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HP LaserJet P4014 HP LaserJet P4010 and P4510 Series - User Guide - Page 186

If a jam message persists

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11. Turn the product on. 12. If a jam message persists, a sheet is still jammed in the product. Look for the jam in another location. See Jam locations on page 161. After clearing all jams, you need to send the print job again because the product power has been turned off. 174 Chapter 10 Solve problems ENWW

Section	Page
Product basics	13
Product comparison	14
HP LaserJet P4014 models	14
HP LaserJet P4015 models	15
HP LaserJet P4515 models	16
Features comparison	17
Product Walkaround	19
Front view	19
Rear view	20
Interface ports	21
Model and serial-number label location	22
Control panel	23
Control-panel layout	24
Use the control-panel menus	26
Use the menus	26
Show Me How menu	27
Retrieve Job menu	28
Information menu	29
Paper Handling menu	30
Configure Device menu	31
Printing submenu	31
Print Quality submenu	34
System Setup submenu	37
Stapler Stacker submenu	41
MBM-5 (multi-bin mailbox) submenu	41
I/O submenu	42
Resets submenu	48
Diagnostics menu	49
Service menu	50
Software for Windows	51
Supported operating systems for Windows	52
Supported printer drivers for Windows	53
HP Universal Print Driver (UPD)	54
UPD installation modes	54
Select the correct printer driver for Windows	55
Priority for print settings	56
Change printer-driver settings for Windows	57
Software installation types for Windows	58
Remove software for Windows	59
Supported utilities for Windows	60
HP Web Jetadmin	60
Embedded Web server	60
HP Easy Printer Care	61
Software for other operating systems	62
Use the product with Macintosh	63
Software for Macintosh	64
Supported operating systems for Macintosh	64
Supported printer drivers for Macintosh	64
Remove software from Macintosh operating systems	64
Priority for print settings for Macintosh	64
Change printer-driver settings for Macintosh	65
Software for Macintosh computers	66
HP Printer Utility	66
Open the HP Printer Utility	66
HP Printer Utility features	67
Supported utilities for Macintosh	67
Embedded Web server	67
Use features in the Macintosh printer driver	68
Print	68
Create and use printing presets in Macintosh	68
Resize documents or print on a custom paper size	68
Print a cover page	68
Use watermarks	69
Print multiple pages on one sheet of paper in Macintosh	69
Print on both sides of the page (duplex printing)	70
Set the stapling options	70
Store jobs	71
Use the Services menu	71
Connectivity	73
USB configuration	74
Connect the USB cable	74
Network configuration	75
Supported network protocols	75
Configure the network product	76
View or change network settings	76
Set or change the network password	76
Manually configure IPv4 TCP/IP parameters from the control panel	77
Manually configure IPv6 TCP/IP parameters from the control panel	78
Disable network protocols (optional)	79
Disable IPX/SPX, AppleTalk, or DLC/LLC	79
Link speed and duplex settings	80
Paper and print media	81
Understand paper and print media use	82
Supported paper and print media sizes	83
Custom paper sizes	85
Supported paper and print media types	86
Supported paper types for input options	86
Supported paper types for output options	87
Tray and bin capacity	88
Special paper or print media guidelines	89
Load trays	90
Paper orientation for loading trays	90
Load letterhead, preprinted, or prepunched paper	90
Load envelopes	91
Load Tray 1	92
Load Tray 2 or an optional 500-sheet tray	93
Load an optional 1,500-sheet tray	95
Configure trays	97
Configure a tray when loading paper	97
Configure a tray to match print job settings	97
Configure a tray by using the Paper Handling menu	98
Select the paper by source, type, or size	98
Source	98
Type and size	98
Use paper output options	99
Print to the top (standard) output bin	99
Print to the rear output bin	99
Print to the optional stacker or stapler/stacker	100
Print to the 5-bin mailbox	100
Use product features	101
Economy settings	102
EconoMode	102
Sleep delay	102
Set sleep delay	102
Disable or enable sleep mode	102
Wake time	103
Set the wake time	103
Staple documents	104
Use job storage features	105
Create a stored job	105
Print a stored job	105
Delete a stored job	106
Print tasks	107
Cancel a print job	108
Stop the current print job from the control panel	108
Stop the current print job from the software program	108
Use features in the Windows printer driver	109
Open the printer driver	109
Use printing shortcuts	109
Set paper and quality options	110
Set document effects	110
Set document finishing options	111
Set product output options	111
Set job storage options	112
Obtain support and product-status information	112
Set advanced printing options	113
Manage and maintain the product	115
Print the information and show-me-how pages	116
Use the HP Easy Printer Care software	118
Open the HP Easy Printer Care software	118
HP Easy Printer Care software sections	119
Use the embedded Web server	121
Open the embedded Web server by using a network connection	121
Embedded Web server sections	122
Use HP Web Jetadmin software	124
Use security features	125
IP Security	125
Secure the embedded Web server	125
Secure stored jobs	125
Lock the control panel menus	126
Lock the formatter cage	127
Manage supplies	128
Print-cartridge storage	128
HP policy on non-HP print cartridges	128
HP fraud hotline and Web site	128
Supplies life	128
Replace supplies and parts	129
Supply replacement guidelines	129
Change the print cartridge	129
Load staples	132
Perform preventive maintenance	133
Reset the maintenance-kit counter	133
Install memory, internal USB devices, and external print server cards	134
Overview	134
Install memory	134
Install product memory	134
Check DIMM installation	138
Save resources (permanent resources)	138
Enable memory for Windows	139
Install internal USB devices	140
Install HP Jetdirect print server cards	143
Install an HP Jetdirect print server card	143
Remove an HP Jetdirect print server card	144
Clean the product	145
Clean the exterior	145
Clean the paper path	145
Upgrade the firmware	146
Determine the current firmware version	146
Download new firmware from the HP Web site	146
Transfer the new firmware to the product	146
Use FTP to upload the firmware through a browser	146
Use FTP to upgrade the firmware on a network connection	147
Use HP Web Jetadmin to upgrade the firmware	148
Use Microsoft Windows commands to upgrade the firmware	149
Upgrade the HP Jetdirect firmware	149
Solve problems	151
Solve general problems	152
Troubleshooting checklist	152
Factors that affect product performance	153
Restore factory settings	154
Interpret control-panel messages	155
Control-panel message types	155
Control-panel messages	155
Jams	172
Common causes of jams	172
Jam locations	173
Clear jams	174
Clear jams from the top-cover and print-cartridge areas	174
Clear jams from the optional envelope feeder	176
Clear jams from the trays	178
Clear jams from Tray 1	178
Clear jams from Tray 2 or an optional 500-sheet tray	178
Clear jams from the optional 1,500-sheet tray	179
Clear jams from the optional duplexer	181
Clear jams from the fuser area	182
Clear jams from the output areas	187
Clear jams from the rear output bin	187
Clear jams from the optional stacker or stapler/stacker	188
Clear paper jams from the optional stacker or stapler/stacker	188
Clear staple jams from the optional stapler/stacker	189
Clear jams from the optional 5-bin mailbox	190
Jam recovery	192
Solve print-quality problems	193
Print-quality problems associated with paper	193
Print-quality problems associated with the environment	193
Print-quality problems associated with jams	193
Image defect examples	194
Solve performance problems	199
Solve connectivity problems	200
Solve direct-connect problems	200
Solve network problems	200
Solve common Windows problems	202
Solve common Macintosh problems	203
Solve Linux problems	205
Supplies and accessories	207
Order parts, accessories, and supplies	208
Order directly from HP	208
Order through service or support providers	208
Order directly through the HP Easy Printer Care software	208
Part numbers	209
Paper-handling accessories	209
Print cartridges	209
Maintenance kits	210
Memory	210
Cables and interfaces	210
Paper	211
Service and support	215
Hewlett-Packard limited warranty statement	215
Print cartridge limited warranty statement	216
Customer self-repair warranty service	217
Customer support	218
HP maintenance agreements	219
On-site service agreements	219
Next-day on-site service	219
Weekly (volume) on-site service	219
Repacking the device	219
Extended warranty	220
Specifications	221
Physical specifications	222
Electrical specifications	222
Acoustic specifications	223
Operating environment	224
Regulatory information	225
FCC regulations	226
Environmental product stewardship program	227
Protecting the environment	227
Ozone production	227
Power consumption	227
Toner consumption	227
Paper use	227
Plastics	227
HP LaserJet print supplies	227
Return and recycling instructions	228
United States and Puerto Rico	228
Multiple returns (more than one cartridge)	228
Single returns	228
Shipping	228
Non-U.S. returns	228
Paper	228
Material restrictions	228
Disposal of waste equipment by users in private households in the European Union	229
Chemical substances	229
Material Safety Data Sheet (MSDS)	229
For more information	230
Declaration of conformity	231
Declaration of conformity	231
Safety statements	232
Laser safety	232
Canadian DOC regulations	232
VCCI statement (Japan)	232
Power cord statement (Japan)	232
EMI statement (Korea)	232
Laser statement for Finland	233
Substances Table (China)	234