HP Officejet 7000 User Guide - Page 67

To check the printer driver status

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Solution 4: Check the printer driver status Solution: The printer driver status might have changed to either offline or stop printing. To check the printer driver status ▲ In the HP Solution Center, click the Status tab. Cause: The status of the printer driver had changed. If this did not solve the issue, try the next solution. Solution 5: Wait until the product completes the current operation Solution: If the product is performing another task your print job will be delayed until the product completes the current task. Some documents take a long time to print. If nothing has printed several minutes after you sent a print job to the product, check the device control panel to see if there are any errors. Cause: The product was busy with another task. If this did not solve the issue, try the next solution. Solution 6: Remove all cancelled print jobs from the queue Solution: A print job might remain in the queue after it has been cancelled. The cancelled print job jams the queue and prevents the next print job from printing. From your computer, open the printer folder and see if the cancelled job remains in the print queue. Try to delete the job from the queue. If the print job remains in the queue, try one or both of the following: • Disconnect the USB cable from the product, restart the computer, and then reconnect the USB cable to the product. • Shut down the product, restart the computer, and then restart the product. Cause: A deleted print job was in the queue. If this did not solve the issue, try the next solution. Solution 7: Clear the paper jam Solution: Clear the paper jam and remove any torn paper that remains in the product. For more information, see: Clear jams Cause: The product had a paper jam. If this did not solve the issue, try the next solution. Print troubleshooting 63

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Solution 4: Check the printer driver status
Solution:
The printer driver status might have changed to either
offline
or
stop
printing
.
To check the printer driver status
▲
In the HP Solution Center, click the
Status
tab.
Cause:
The status of the printer driver had changed.
If this did not solve the issue, try the next solution.
Solution 5: Wait until the product completes the current operation
Solution:
If the product is performing another task your print job will be delayed
until the product completes the current task.
Some documents take a long time to print. If nothing has printed several minutes after
you sent a print job to the product, check the device control panel to see if there are
any errors.
Cause:
The product was busy with another task.
If this did not solve the issue, try the next solution.
Solution 6: Remove all cancelled print jobs from the queue
Solution:
A print job might remain in the queue after it has been cancelled. The
cancelled print job jams the queue and prevents the next print job from printing.
From your computer, open the printer folder and see if the cancelled job remains in
the print queue. Try to delete the job from the queue. If the print job remains in the
queue, try one or both of the following:
•
Disconnect the USB cable from the product, restart the computer, and then
reconnect the USB cable to the product.
•
Shut down the product, restart the computer, and then restart the product.
Cause:
A deleted print job was in the queue.
If this did not solve the issue, try the next solution.
Solution 7: Clear the paper jam
Solution:
Clear the paper jam and remove any torn paper that remains in the
product.
For more information, see:
Clear jams
Cause:
The product had a paper jam.
If this did not solve the issue, try the next solution.
Print troubleshooting
63