HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 User Guide
HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 Manual
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- HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 1
HP Photosmart Premium Web C309 series - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 2
- HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 3
Contents 1 HP Photosmart Premium Web C309 series Help 3 2 Get to know the HP Photosmart Printer parts...5 Control panel features...7 Status Dashboard icons...7 TouchSmart Web Manager...8 3 How do I?...11 5 Print Print documents...21 Print photos...22 Print on specialty media...31 Print a Web page - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 4
Contents 13 Solve a problem HP support...105 Setup troubleshooting...107 Print troubleshooting...113 Memory card troubleshooting 117 Scan troubleshooting...120 Copy troubleshooting...121 Fax troubleshooting...122 Errors...140 15 Technical information Notice...189 Cartridge chip information...189 - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 5
about the HP Photosmart, see: • Get to know the HP Photosmart • How do I? • Print • Scan • Copy • Reprint photos • Fax • Save photos • Network setup • Maintain the HP Photosmart • Technical information HP Photosmart Premium Web C309 series Help HP Photosmart Premium Web C309 series Help 3 - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 6
Chapter 1 HP Photosmart Premium Web C309 series Help 4 HP Photosmart Premium Web C309 series Help - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 7
HP Photosmart • Printer parts • Control panel features • Status Dashboard icons • TouchSmart Web Manager Printer parts • Front view of the printer Get to know the HP Photosmart 1 Lid 2 Lid Backing 3 Glass 4 Color graphics display (also referred to as the display) 5 Photo tray 6 Paper-width guide - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 8
the printer 17 Printhead assembly 18 Cartridge access area 19 Model number location 20 Rear USB port 21 Ethernet port 22 Power connection (Use only with the power adapter supplied by HP.) 23 1-LINE (fax) and 2-EXT (phone) ports 24 Two-sided printing accessory Get to know the HP Photosmart 6 Get - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 9
, such as maps, coupons, coloring pages, and puzzles. 13 Opens the TouchSmart Web Manager where you can add, rearrange, and remove Apps. Status Dashboard icons The Status Dashboard displays important information about the HP Photosmart. You can touch the following icons on the Status Dashboard to - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 10
settings. TouchSmart Web Manager The TouchSmart Web Manager can be used to add new Apps, rearrange the Apps included in your My Favorites list, or to remove Apps. Touch the Get More icon in the top-right corner of the Home screen to open the TouchSmart Web Manager. 8 Get to know the HP Photosmart - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 11
in the top-left corner of the Home screen. NOTE: You can also touch the Get More App on the Home screen. b. Touch Arrange. c. Touch Manual. d. Touch and drag a App to move it around. 3. View the animation for this topic. Get to know the HP Photosmart TouchSmart Web Manager 9 - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 12
Chapter 2 Get to know the HP Photosmart 10 Get to know the HP Photosmart - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 13
3 How do I? This section contains links to commonly performed tasks, such as printing photos, scanning, and making copies. • Print photos from a memory card or USB storage device • Print on specialty media • Add SIPs • Save photos • Load media • Replace the cartridges • Scan to a computer • Scan - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 14
Chapter 3 How do I? 12 How do I? - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 15
you can manually set the you use this paper with any inkjet printer. It is available in semi-gloss HP Photosmart. Original HP inks and HP HP papers and other supplies, go to www.hp.com/buy/supplies. If prompted, choose your country/region, follow the prompts to select your product, and then click one - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 16
HP Web site are available in English only. Paper basics Recommended papers for printing If you want the best print quality, HP recommends using HP crisp images when you use this paper with any inkjet printer. It is available in semi-gloss finish in several sizes, HP Premium Presentation Paper or HP - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 17
HP Premium Inkjet Transparency Film HP Premium your HP Photosmart. Original HP inks and HP hp.com/buy/supplies. If prompted, choose your country/region, follow the prompts to select your product, and then click one of the shopping links on the page. NOTE: At this time, some portions of the HP Web - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 18
Paper basics Chapter 4 Load media 1. Do one of the following: Load 10 x 15 cm (4 x 6 inch) paper a. Raise photo tray lid. ❑ Raise photo tray lid and slide paper-width guide outwards. b. Load paper. ❑ Insert stack of photo paper into photo tray with short edge forward and print side down. 16 Paper - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 19
❑ Slide stack of paper forward until it stops. NOTE: If the photo paper you are using has perforated tabs, load photo paper so that tabs are closest to you. ❑ Slide paper-width guide inward until it stops at edge of paper. c. Lower photo tray lid. Paper basics Load media 17 - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 20
Paper basics Chapter 4 Load A4 or 8.5 x 11 inch paper a. Pull out the main input tray. ❑ Slide paper-width guide outwards. ❑ Remove all paper from the main input tray. b. Load paper. ❑ Insert stack of paper into main input tray with short edge forward and print - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 21
Paper basics Load envelopes a. Pull out the main input tray. ❑ Slide paper-width guide outwards. ❑ Remove all paper from the main input tray. b. Load envelopes. ❑ Insert one or more envelopes into far-right side of main input tray, with envelope flaps on left and facing up. ❑ Slide stack of - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 22
Related topics Information on paper Information on paper The HP Photosmart is designed to work well with most paper types. Test a variety of paper types before buying a large quantity. Find a paper type that works well and is easy to purchase. HP papers are designed for the best quality results. In - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 23
Web page Related topics • Load media • Recommended papers for photo printing • Recommended papers for printing Print documents Most print settings are automatically handled by the software application. You need to change the settings manually the product is the selected printer. 4. If you need to - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 24
options for your print job by choosing one of the predefined print tasks on the paper in the main input tray. 2. Slide the paper-width guide inward until it stops at the edge of the paper. 3. button might be called Properties, Options, Printer Setup, Printer, or Preferences. 6. Click the Features - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 25
achieve the highest dpi resolution, you can use the Maximum dpi setting with supported types of photo paper. If Maximum dpi is not listed in the Print down list and select from the following options: • Off: applies no HP Real Life Technologies to the image. • Basic: enhances low-resolution images - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 26
Chapter 5 Print photos from a memory card or USB storage device 1. Do one of the following: Print single photo on small-size paper a. Load paper. ❑ Load up to 13 x 18 cm (5 x 7 inch) photo paper in photo tray. b. Insert - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 27
c. Select photo. ❑ Touch View & Print. ❑ Flick left or right to scroll through the photos. ❑ Touch photo you want to print. ❑ Touch up arrow to increase number of copies. d. Print photo. ❑ Touch Print to preview print job. ❑ Touch Print. Print Print photos 25 - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 28
Chapter 5 Print single photo on full-size paper a. Load paper. ❑ Load full-size paper in the main input tray. b. Insert memory device. Print 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo ( - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 29
c. Select photo. ❑ Touch View & Print. ❑ Flick left or right to scroll through the photos. ❑ Touch photo you want to print. ❑ Touch up arrow to increase number of copies. d. Change page layout. ❑ Touch Print to preview print job. ❑ Touch Settings to change print settings. ❑ Touch Layout. ❑ Touch 8. - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 30
Chapter 5 Print multiple photos on full-size paper a. Load paper. ❑ Load full-size paper in the main input tray. b. Insert memory device. Print 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 31
• Edit photos before printing • Stop the current job Print photos using Snapfish 1. Do one of the following: Print single photo on small-size paper a. Set up Internet connection. ❑ Make sure that the HP Photosmart is connected to a network that has Internet access. b. Load paper. ❑ Load up to - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 32
. ❑ Touch Print to preview print job. ❑ Touch Print. Print single photo on full-size paper a. Set up Internet connection. ❑ Make sure that the HP Photosmart is connected to a network that has Internet access. b. Load paper. ❑ Load full-size paper in the main input tray. Print c. Log in to Snapfish - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 33
size paper a. Set up Internet connection. ❑ Make sure that the HP Photosmart is connected to a network that has Internet access. b. Load paper. software application, click Print. 2. Make sure the product is the selected printer. 3. Click the button that opens the Properties dialog box. Depending on - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 34
. NOTE: To prevent jams, manually feed the iron-on transfer sheets into the paper tray one sheet at a time. To be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click Print a Web page You can print a Web page from the Web browser your computer on the HP Photosmart. If you - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 35
documents. 5. Click Print or OK to print the Web page. TIP: To print Web pages correctly, you might need to set your print orientation HP Photosmart printer will print. Printing in maximum dpi is supported on the following paper-types only: • HP Premium Plus Photo Paper • HP Premium Photo Paper • HP - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 36
(dpi). The dpi varies according to the paper type and print quality that you select in the printer software. To view the print resolution 1. Make sure you have paper loaded in the input tray. . • Two-sided (Duplex) Printing: Print two-sided pages with the HP Photosmart. Print 34 Print - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 37
the Print dialog box from within your software application. To change the default print settings 1. In the HP Solution Center, click Settings, point to Print Settings, and then click Printer Settings. 2. Make changes to the print settings, and click OK. Print Set the default print settings 35 - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 38
Chapter 5 Edit photos before printing 1. Do one of the following: Rotate photo a. Select photo. ❑ Touch View & Print. ❑ Select photo source. ❑ Flick left or right to scroll through the photos. ❑ Touch photo to - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 39
Adjust brightness a. Select photo. ❑ Touch View & Print. ❑ Select photo source. ❑ Flick left or right to scroll through the photos. ❑ Touch photo to select it. b. Edit photo. ❑ Touch Edit. ❑ Touch down arrow to scroll to Brightness. ❑ Touch Brightness. ❑ Set brightness. ❑ Touch Done. Color effect a. - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 40
Chapter 5 Print 38 Print - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 41
6 Scan • Scan to a computer • Scan to a memory card or USB storage device • Scan and reprint photos Scan to a computer To scan to a computer 1. Load original. a. Lift lid on product. b. Load original print side down on right front corner of glass. Scan Scan 39 - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 42
that is currently inserted. This enables you to use the photo print options to print borderless prints and album pages from the scanned image. 1. Do one of the following: Save a scan to memory card a. Load original. ❑ Lift lid on product. Scan 40 Scan - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 43
❑ Load original print side down on right front corner of glass. ❑ Close lid. b. Insert memory device. Scan 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 44
Chapter 6 c. Start scan. ❑ Touch Scan on Home screen. The Choose Scan Destination menu appears. ❑ Touch Memory Card. The image to be scanned appears. ❑ If required, change the resolution of the image. ❑ Touch Scan to scan the image. Save a scan to USB drive a. Load original. ❑ Lift lid on product. - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 45
❑ Close lid. b. Insert memory device. Scan 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 46
Chapter 6 Scan 44 Scan - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 47
7 Copy • Copy text or mixed documents • Copy photos (reprint) Copy text or mixed documents 1. Do one of the following: 1-sided copy a. Load paper. ❑ Load full-size paper in the main input tray. b. Load original. ❑ Lift lid on product. Copy Copy 45 - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 48
Chapter 7 ❑ Load original print side down on right front corner of glass. ❑ Close lid. c. Specify number of copies. ❑ Touch Copy on Home screen. The Copy menu appears. ❑ Touch right arrow key to set the number of copies. d. Start copy. ❑ Touch B&W or Color. Copy 46 Copy - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 49
2-sided copy a. Load paper. ❑ Load full-size paper in the main input tray. b. Load original. ❑ Lift lid on product. ❑ Load original print side down on right front corner of glass. ❑ Close lid. Copy text or mixed documents 47 Copy - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 50
Chapter 7 c. Specify 2-sided option. ❑ Touch Copy on Home screen. The Copy menu appears. ❑ Touch Settings. The Copy Settings menu appears. ❑ Touch 2-Sided. ❑ Touch On. d. Specify number of copies. ❑ Touch right arrow key to set the number of copies. e. Start copy. ❑ Touch B&W or Color. f. Copy the - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 51
paper or letterhead HP Bright White Paper HP Premium Plus Photo Paper, Glossy HP Premium Plus Photo Paper, Matte HP Premium Plus 10 x 15 cm (4 x 6 inch) Photo Paper HP Photo Paper HP Everyday Photo Paper HP Everyday Photo Paper, Semi Gloss HP Premium Paper Other inkjet paper HP Professional Brochure - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 52
appears. 2. Touch Edit. 3. Touch Contrast. 4. Set the contrast as desired, and then touch Done. Preview a copy before printing After changing settings on the HP Photosmart for making a copy, you can preview an image of the expected output on the display before starting the copy. NOTE: To ensure an - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 53
8 Reprint photos To reprint an original photo 1. Load original. a. Lift lid on product. Reprint photos b. Load original print side down on right front corner of glass. c. Close lid. 2. Load paper. ▲ Load up to 13 x 18 cm (5 x 7 inch) paper in the photo tray or full-size photo paper in the main - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 54
Chapter 8 f. Touch Print to preview print job. g. Touch Print. 4. View the animation for this topic. Related topics Stop the current job Reprint photos 52 Reprint photos - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 55
Settings. 3. In the Fax Settings area, click More Fax Settings. 4. Click Fax Setup Wizard. NOTE: The Fax Setup Wizard will help you set up the HP Photosmart to send and receive faxes, manage fax settings, and test your fax setup. You can also view your setup information at the end of the - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 56
Chapter 9 Determine your phone system Before you begin setting up the HP Photosmart for faxing, determine which kind of phone system your country/region uses. The instructions for setting up the HP Photosmart for faxing differ depending on whether you have a serial- or parallel-type phone system. • - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 57
you use the phone cord supplied in the box to connect one end to your telephone wall jack and the other end to the port labeled 1-LINE on the back of the HP Photosmart. If you use another phone cord, you might experience problems sending and receiving faxes. Recommended fax setup for parallel-type - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 58
HP Photosmart to connect to the "1-LINE" port To set up the HP Photosmart with a separate fax line 1. Using the phone cord supplied in the box with the HP Photosmart, connect one Set up the HP Photosmart with DSL If you have a DSL service through your telephone company, use the instructions in this - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 59
from your DSL provider. 2. Using the phone cord supplied in the box with the HP Photosmart, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the HP Photosmart. NOTE: If you do not use the supplied cord to connect from the telephone - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 60
might have assigned one port for telephone and Group 3 fax and another port for multiple purposes. If you have problems when connected to the to send or receive faxes with the HP Photosmart. Refer to the documentation that came with your PBX phone system for instructions on how to turn off the call- - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 61
jack 2 Use the phone cord supplied in the box with the HP Photosmart to connect to the "1-LINE" port To set up the HP Photosmart with a distinctive ring service 1. Using the phone cord supplied in the box with the HP Photosmart, connect one end to your telephone wall jack, then connect the other end - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 62
a shared voice/fax line 1. Using the phone cord supplied in the box with the HP Photosmart, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the HP Photosmart. NOTE: If you do not use the supplied cord to connect from the telephone - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 63
through your telephone company, set up the HP Photosmart as described in this section. NOTE: You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls. You must receive faxes manually; this means you must be available to respond in person - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 64
the cord from the telephone wall jack and plug it into the port labeled 2-EXT on the back of the HP Photosmart. 3. Using the phone cord supplied in the box with the HP Photosmart, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 65
has one RJ-11 port on the front and two RJ-11 ports on the back. Do not use a 2-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the back.) Figure 9-7 Example of a parallel splitter Fax Set up the HP Photosmart for - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 66
computer dial-up modem. 4. Using the phone cord supplied in the box with the HP Photosmart, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the HP Photosmart. NOTE: If you do not use the supplied cord to connect from the telephone - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 67
incoming calls in person. b. Run a fax test. If you pick up the phone before the HP Photosmart answers the call and hear fax tones from a sending fax machine, you will need to answer the fax call manually. Case I: Shared voice/fax line with answering machine If you receive both voice calls and fax - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 68
to receive faxes with the HP Photosmart. 3. Using the phone cord supplied in the box with the HP Photosmart, connect one end to your telephone wall . b. Change the Rings to Answer setting on the HP Photosmart to the maximum number of rings supported by your device. (The maximum number of rings varies - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 69
or access the Internet. There are two different ways to set the HP Photosmart with your computer based on the number of phone ports on your computer. you begin, check your computer to see if it has one or two phone ports. • If your computer has only one phone port, you will need to purchase a parallel - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 70
to receive faxes with the HP Photosmart. 4. Using the phone cord supplied in the box with the HP Photosmart, connect one end to your telephone wall . b. Change the Rings to Answer setting on the HP Photosmart to the maximum number of rings supported by your device. (The maximum number of rings varies - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 71
HP Photosmart as described in this section. NOTE: You cannot receive faxes automatically if you have a voice mail service at the same phone number you use for fax calls. You must receive faxes manually to see if it has one or two phone ports. • If your computer has only one phone port, you will need - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 72
computer dial-up modem. 4. Using the phone cord supplied in the box with the HP Photosmart, connect one end to your telephone wall jack, then connect the other end to the port labeled 1-LINE on the back of the HP Photosmart. NOTE: If you do not use the supplied cord to connect from the telephone - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 73
hp.com/pt/faxconfig www.hp.com/se/faxconfig www.hp.com/fi/faxconfig www.hp.com/dk/faxconfig www.hp.com/no/faxconfig www.hp.com/ie/faxconfig www.hp.com/fr/faxconfig www.hp.com/it/faxconfig www.hp.com/za/faxconfig www.hp.pl/faxconfig www.hp.ru/faxconfig www.hp.com/us/faxsetup Set up the HP Photosmart - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 74
Chapter 9 Send a fax To send a fax 1. Load original. a. Lift lid on product. b. Load original print side down on right front corner of glass. Fax c. Close lid. 2. Send fax. a. Touch Fax on Home screen. The Fax screen appears. b. Enter fax number. c. Touch B&W or Color. d. Touch Continue. 3. View - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 75
going to send them a fax before sending it. When you send a fax manually, you can hear the dial tones, telephone prompts, or other sounds through the you hear the fax tones from the receiving fax machine. To send a fax manually from a phone 1. Dial the number using the keypad on the phone that is - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 76
you a fax while you are still connected. This is referred to as manual faxing. Use the instructions in this section to receive a manual fax. You can receive faxes manually from a phone that is: • Directly connected to the HP Photosmart (on the 2-EXT port) • On the same phone line, but not directly - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 77
10 Save photos • Save photos to your computer • Back up photos to a USB storage device • Save photos to Snapfish • Share photos using Snapfish Save photos to your computer To save photos 1. Insert memory device. Save photos 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 78
Chapter 10 2. Save photos. ▲ Touch photo to select it and then touch Save. NOTE: If product is network-connected, a list of available computers appears. Select computer to which you want to transfer photos, and then continue to next step. 3. Follow Prompts. ▲ Follow onscreen prompts on computer to - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 79
Back up photos to a USB storage device To back up photos 1. Insert memory device. a. Insert a memory card into appropriate slot on product. Save photos 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro- - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 80
Chapter 10 Save photos to Snapfish To save photos to Snapfish 1. Set up Internet connection. ▲ Make sure that the HP Photosmart is connected to a network that has Internet access. 2. Insert memory device. ▲ Insert a memory card into appropriate slot on product. Save photos 1 Memory Stick, Memory - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 81
4. Log in to Snapfish and upload photos. a. Log in using the keypad and touch OK. b. Touch Done. 5. View the animation for this topic. Related topics Stop the current job Save photos Save photos to Snapfish 79 - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 82
Chapter 10 Share photos using Snapfish To share photos using Snapfish 1. Set up Internet connection. ▲ Make sure that the HP Photosmart is connected to a network that has Internet access. 2. Insert memory device. ▲ Insert a memory card into appropriate slot on product. Save photos 1 Memory Stick, - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 83
4. Log in to Snapfish and upload photos. a. Log in using the keypad and touch OK. b. Touch Done. c. It shows save successful. 5. Share photos using Snapfish. a. Touch Share. b. Touch From Snapfish Address Book. c. Touch Done Selecting after selecting all the addresses you want. d. Touch Send. e. - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 84
Chapter 10 Save photos 82 Save photos - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 85
each one, and each has a different connector. An Ethernet cable connector (also called an RJ-45 connector) is wider and thicker and always has 8 contacts on the end. A phone connector has between 2 and 6 contacts. ❑ A desktop computer or laptop on the same network. NOTE: The HP Photosmart supports - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 86
to the network 1. Connect Ethernet cable. a. Remove the yellow plug from the back of the HP Photosmart. b. Connect the Ethernet cable to the Ethernet port on the back of the HP Photosmart. c. Connect the other end of the Ethernet cable to an available port on your Ethernet router or switch - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 87
or laptop with either wireless networking support, or a network interface card (NIC). The computer must be connected to the wireless network that you intend to install the HP Photosmart on. To connect the HP Photosmart using WiFi Protected Setup (WPS) 1. Do one of the following: Use Push Button - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 88
or access point. ❑ A desktop computer or laptop with either wireless networking support, or a network interface card (NIC). The computer must be connected to the wireless network that you intend to install the HP Photosmart on. ❑ Broadband Internet access (recommended) such as cable or DSL. If - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 89
computer. On your computer, connect to the network name (SSID) hpsetup, which is the default ad hoc network created by the HP Photosmart. If the HP Photosmart was previously configured for a different network, use Restore Network Defaults to restore the default ad hoc profile of hpsetup. OR ▲ Use - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 90
network profile NOTE: The product comes configured with a network profile with hpsetup as the network name (SSID). However, for security and privacy HP recommends you create a new network profile on your computer as described here. 1. In the Control Panel, double-click Network Connections. 2. On the - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 91
displays. If you do not want to use WEP encryption, touch No, my network does not use encryption. Go to step 7. Network setup Add the HP Photosmart to a network 89 - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 92
you have connected the HP Photosmart to a network. If the HP Photosmart has not been connected to a network, follow the onscreen instructions during the software installation to connect the product to the network. NOTE: If your computer is configured to connect to a series of network drives, make - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 93
instructions. NOTE: If the HP Photosmart is not connected to a network, run the Wireless Setup Wizard from the Network menu on the HP Photosmart. On the Printer Found screen, verify that the printer description is correct. If more than one printer is found on the network, the Printers Found screen - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 94
, so you might also need to find out the device address of the HP Photosmart in order to establish a connection. To find out the device address of the features as with a USB connection. For example, you can check the printer status, as well as the estimated amount of ink remaining in your ink - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 95
the printer driver is available for the Bluetooth® connection. Therefore, if you have already installed the software, you do not need to reinstall it. If you want both a USB and a Bluetooth® connection to the HP Photosmart, install the USB connection first. For more information, see the Setup Guide - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 96
the printer driver is available for the Bluetooth® connection. Therefore, if you have already installed the software, you do not need to reinstall it. If you want both a USB and a Bluetooth® connection to the HP Photosmart, install the USB connection first. For more information, see the Setup Guide - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 97
Maintain the HP Photosmart 12 Maintain the HP Photosmart • or a cartridge that has been used in another printer, the ink level indicator might be inaccurate or unavailable the product and cartridges for printing, and in printhead servicing, which keeps print nozzles clear and ink flowing smoothly - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 98
levels from the HP Photosmart Software ▲ In the HP Solution Center, click the Estimated Ink Levels icon. NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Features tab, and then click the Printer Services button. Related - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 99
Maintain the HP Photosmart Replace the cartridges To replace the cartridges 1. Check that power is on. 2. Remove cartridge. a. Open the cartridge access door by lifting from the front-right - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 100
Maintain the HP Photosmart Chapter 12 3. Insert new cartridge. a. Remove cartridge from packaging. b. Twist orange cap to snap it off. A forceful twist may be required to remove the cap. 98 Maintain the HP Photosmart - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 101
c. Match color icons, then slide cartridge into slot until it clicks into place. Maintain the HP Photosmart d. Close cartridge door. 4. Load paper. ▲ Load letter, A4, or legal unused plain white paper into the main input tray. 5. Align cartridges. 6. View the animation for - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 102
variety of reasons. You might be using the wrong software settings or printing a poor quality source file, or there might be a problem with the printing system in the HP Photosmart. If you are unhappy with the quality of your prints, you can print a print quality report to help you determine if the - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 103
you can check the estimated ink levels from the control panel or HP Photosmart Software. NOTE: Ink level warnings and indicators provide estimates for planning If any of the color bars are irregularly streaked, lighter on one side, or contain one or more streaks of a different color, refer to the - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 104
bar contains magenta streaks) Maintain the HP Photosmart ◦ Check the estimated ink levels in HP support for service. 3. Look at the large text above the alignment pattern. The type should be sharp and clear. Figure 12-4 Sample text area - expected result • If the type is jagged, align the printer - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 105
Maintain the HP Photosmart • If the text is uneven and ragged at one end, clean the printhead, and then print this diagnostic page again. If this occurs right after a new cartridge is installed, the automatic device servicing routines may solve the problem in a day or so. Figure 12-6 Sample text - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 106
Maintain the HP Photosmart Chapter 12 104 Maintain the HP Photosmart - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 107
a problem This section contains the following topics: • HP support • Setup troubleshooting • Print troubleshooting • Memory card troubleshooting • Scan troubleshooting • Copy troubleshooting • Fax troubleshooting • Errors HP support • HP support by phone • Additional warranty options HP support by - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 108
Solve a problem Chapter 13 Placing a call Call HP support while you are in front of the computer and the product. Be prepared to provide the following information: • Product name (HP Photosmart Premium Web C309 series) • Model number (located near the cartridge access area) [[[[[ • Serial number ( - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 109
problem Setup troubleshooting This section contains setup troubleshooting Turn off the product, wait one minute, then restart it. 5. Reinstall the HP Photosmart software. CAUTION: Do not 4: Contact HP to replace the power supply • Solution 5: Contact HP support for service Setup troubleshooting 107 - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 110
sure it is working. Plug in an appliance that you know works, and see if the appliance has power. If not, then there might be a problem with the power outlet. • If you plugged the product into a switched outlet, make sure the outlet is switched on. If it is switched on but - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 111
of the steps provided in the previous solutions and are still having a problem, contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for technical support. Cause: You might need assistance to enable the product or software to - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 112
problem Chapter be the default printer. Cause: You sent the print job to the default printer, but this product was not the default printer. If this up the product and connecting it to your computer, see the setup instructions guide that came with the product. Cause: The product and computer were not - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 113
Solve a problem The wrong measurements are showing in menus on taskbar by clicking Start, pointing to Programs or All Programs, HP, Photosmart Premium Web C309 series, and then clicking Product Registration. Cause: The registration screen did might need to uninstall and then Setup troubleshooting 111 - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 114
program). 4. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. Follow the onscreen instructions. 5. Restart your hp.com/support. 7. Follow the onscreen instructions and the setup instructions that came with the product. When the software installation is complete, the HP - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 115
. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Check cartridges • Check paper • Check product • Check the print settings • Reset the product • Contact HP support for service Check cartridges Try the following solutions to - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 116
does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Align the printer • Clean the printhead Align the printer Solution: Aligning the printer can help ensure excellent print quality. To align the printer from the HP Photosmart Software 1. Load letter, A4 - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 117
poor. If print quality still seems poor after you complete both stages of cleaning, try aligning the printer. If print quality problems persist after cleaning and aligning, contact HP support. After cleaning the printhead, print a print quality report. Evaluate the print quality report to see if the - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 118
problem photo, and then make sure photo paper such as HP Advanced Photo Paper is loaded in the paper tray might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features greater than the minimum margins the product supports. For more information about setting margins - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 119
still having a problem, contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for technical support. Cause: You might need assistance to enable the product or software to function properly. Memory card troubleshooting Use this - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 120
the problem. Cause: You had inserted more than one memory card. If this did not solve the issue, try the next solution. Solve a problem Solution the product software. 3. Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product. Cause: The - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 121
most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • the camera supports PictBridge, make sure the camera is set to PictBridge mode. See the user guide that came with the camera for instructions on how - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 122
the camera for printing. Scan troubleshooting Use this section to solve these scan problems: • Scanned image is incorrectly in the software and crop the scanned image manually, or not at all. Cause: The software was framed text formatting. Framed text is one of the scan document settings in the - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 123
the correct OCR language in the software. NOTE: If you are using HP Photosmart Essential, the Optical Character Recognition (OCR) software might not be installed on be incomprehensible. Copy troubleshooting Use this section to solve these copy problems: • Fit to Page is not working as expected Copy - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 124
resize the image in the HP scanning software, and then it does not support. For more information troubleshooting Use this section to solve the following fax problems: • Things to try first • The product is having problems sending and receiving faxes • The product is having problems sending a manual - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 125
the equipment and services you have on the same phone line as the product. For more information, see Set up the HP Photosmart for faxing. to fix any problems found. 7. After you pick up the fax report from the HP Photosmart, touch OK. If necessary, resolve any problems found and troubleshooting 123 - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 126
Error Correction Mode. 5. Touch Off or On. Cause: The phone line connection was noisy. Phone lines with poor sound quality (noise) can cause faxing problems. If this did not solve the issue, try the next solution. Solution 3: Change the fax speed Solution: Change the fax speed setting. To set the - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 127
one of the following settings. Fax speed setting Fax speed Fast (33600) v.34 (33600 baud) Medium (14400) v.17 (14400 baud) Slow (9600) v.29 (9600 baud) Cause: The Fax Speed setting was either too slow or too fast. The product is having problems company for service. Cause: troubleshooting 125 - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 128
support manual faxing. If this did not solve the issue, try the next solution. Solution 2: Lower the fax speed Solution: You might need to send and receive faxes at a slower rate. Try setting the Fax Speed to Medium (14400) or Slow (9600) if you use one of the following: • An Internet phone service - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 129
Solve a problem 4. Touch Fax Speed. 5. Select one of the following settings. Fax speed setting Fax speed Fast (33600) v.34 (33600 baud) Medium (14400) v.17 (14400 baud) seal or stamp), you can change the Lighter/Darker setting to send the fax darker than the original. Fax troubleshooting 127 - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 130
to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Send the fax in black and white • Solution 2: Lower the fax resolution - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 131
problem 4. Touch Fax Speed. 5. Select one Solution 2: Set the product to answer faxes manually • Solution 3: If you have a computer service, see Set up the HP Photosmart for faxing. Cause: You subscribed to a voice mail service at the same phone number you used for fax calls. Fax troubleshooting - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 132
answering machine on the same phone line with the product, you might have had one of the following problems: • Your outgoing message might have been too long or too loud to allow more information, see Set up the HP Photosmart for faxing. • There is paper loaded in the input tray. 130 Solve a problem - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 133
cartridge door is closed. If not, close the print cartridge door, as shown below: Resolve any problems found. The product automatically begins printing all the unprinted faxes from memory. To clear the memory, you You were not using a proper power outlet for the product. Fax troubleshooting 131 - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 134
up the product, see the Setup Guide that came with the product. • another task such as aligning the printer. Check the display. If the fails again, continue reviewing the troubleshooting information in this section. NOTE: fax successfully, there might not be a problem. • If you are running the test - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 135
on setting up the product for faxing, see Set up the HP Photosmart for faxing. 1 Telephone wall jack 2 Use the phone cord supplied in the box with the product • If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 136
Solve a problem Chapter 13 The "Phone Cord Connected to Correct Port on Fax" test failed Solution: Plug the phone cord into the correct port. To plug the phone cord into the correct port 1. Using the phone cord supplied in the box with the product, connect one end to your telephone wall jack, then - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 137
back of the product. For more information on setting up the product for faxing, see Set up the HP Photosmart for faxing. • Other equipment, which uses the same phone line as the product, might be causing the test to fail. To find out if other equipment is causing a problem, Fax troubleshooting 135 - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 138
one at a time and rerunning the test each time, until you identify which piece of equipment is causing the problem. ◦ If the Fax Line Condition Test fails without the other equipment, connect the product to a working phone line and continue reviewing the troubleshooting with your service provider. - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 139
HP Photosmart for faxing. 1 Telephone wall jack 2 Use the phone cord supplied in the box with the product • If you are using a phone splitter, this can cause faxing problems with your service provider. After you resolve any problems found, troubleshoot any problems you encounter when using the - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 140
Solve a problem Chapter 13 specific to Error Correction Mode (ECM). If the same error 290 291 314-320 321 322-324 (325-328 Error Correction Mode) 329-331 332-337 Error definition One or more received pages might not be readable. There is a feature incompatibility with the sending fax machine. The - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 141
icon in the top-right corner of the Home Screen. Solve a problem 2. Touch the Fax icon. 3. Touch Settings. 4. Touch Error Correction Mode. 5. Touch Off or On. Cause: If there is a problem or error encountered during sending or receiving a fax, a Fax Log report will print. Fax troubleshooting 139 - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 142
Firmware revision mismatch • Memory is full • Photo tray problem • Photo tray cannot engage • Photo tray cannot disengage • Missing HP Photosmart Software Firmware revision mismatch Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 143
Solve a problem • Solution 5: Make sure the photo paper is not curled • Solution 6: Load one sheet of paper at a time Solution 1: Load paper fits within the photo tray and is no higher than the top of the paper-width guide. Cause: There was not enough paper in the photo tray. If this did not solve - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 144
More Software to install the HP Photosmart Software. 3. Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the product. Cause: The HP Photosmart Software was not installed. If this did not solve the issue, try the next solution. 142 Solve a problem - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 145
Solve a problem Solution 2: Turn on the product Solution: Turn on the product. Cause: The product was turned on setting up the product and connecting it to your computer, see the Start Here guide that came with the product. Cause: The product was not properly connected to the computer. Errors 143 - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 146
Solve a problem Chapter 13 File messages The following is a list of file-related error messages: • Error reading or writing the file • Unreadable files. NN files could not be read • Photos not found • File not found • Invalid file name • Supported file types for the product • File corrupted Error - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 147
the file name. Cause: The file name you entered was invalid. Supported file types for the product The product software only recognizes JPG and TIF most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 148
order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Remove all but one memory card • Solution 2: Remove the memory card and reinsert it correctly • Solution 3: Push the memory - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 149
order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Remove all but one memory card • Solution 2: Remove the memory card and reinsert it correctly • Solution 3: Push the memory - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 150
at a time Solution: You can insert only one memory card at a time. If more than one memory card is inserted, the attention light will blink rapidly, and an error message will appear on the computer screen. Remove the additional memory card to resolve the problem. Cause: There were two or more memory - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 151
Solve a problem Card is damaged Solution: Reformat your memory card in your camera or format your memory card in a computer by selecting the FAT format. For more - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 152
problem • Ink service capacity warning • Ink system failure • Check ink cartridges • Install printhead and then cartridges • Non-HP cartridge • Original HP ink depleted • Previously used genuine HP cartridge • Printhead appears to be missing or damaged • Printhead problem • Problem with printer - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 153
the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Reset the product • Solution 2: Contact HP support Solution 1: Reset the product Solution: Turn off the product, and then unplug the - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 154
. Cause: The ink cartridges were not intended for use in this product. Incompatible printhead Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. 152 Solve a problem - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 155
The indicated ink cartridges did not have enough ink to print properly. Ink cartridge problem Try the following solutions to resolve the issue. Solutions are listed in order, with 3: Clean the electrical contacts • Solution 4: Replace the ink cartridge • Solution 5: Contact HP support Errors 153 - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 156
Solve a problem Chapter 13 Solution 1: Install the ink cartridges correctly Solution: Make sure all of the ink cartridges are properly installed. Refer to the are not snapped completely down. 5. Press down on any cartridges that are sticking up. They should snap down into place. 154 Solve a problem - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 157
Solve a problem 6. If an ink cartridge was sticking up and you were able to snap it back down into place, close the ink cartridge access door and check if the error message has gone away. • If the message has gone away, stop troubleshooting here. The error has been resolved. • If the message has - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 158
is securely closed. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges. Solve a problem Cause: The print carriage latch was not closed properly. If this did not solve the - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 159
Solve a problem Solution 3: Clean the electrical contacts Solution: Clean the cartridge electrical contacts. To clean the electrical contacts 1. Make sure the product is turned on. 2. Open the - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 160
positioned to meet the contacts on the ink cartridge. 7. Use a dry swab or lint-free cloth to wipe the contacts. 8. Reinstall the ink cartridge. Solve a problem 158 Solve - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 161
the issue, try the next solution. Solution 5: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The product had a problem. Errors 159 - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 162
has nearly maximized the ink service capacity. Ink system failure Solution problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Install all five ink cartridges • Solution 2: Make sure the ink cartridges are installed correctly • Solution 3: Contact HP support - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 163
Solve a problem Solution 2: Make sure the ink cartridges are installed correctly Solution: Make sure all of the ink cartridges are properly installed. Refer to the following steps - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 164
cartridge access door and check if the error message has gone away. • If the message has gone away, stop troubleshooting here. The error has been resolved. • If the message has not gone away, proceed to the next step. bend the tab out more than about 1.27 cm (0.5 inches). Solve a problem 162 Solve - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 165
try the next solution. Solution 3: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the ink cartridges. Install - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 166
Solve a problem Chapter 13 Solution 1: Install the printhead and then cartridges Solution: Check to make sure the printhead and the cartridges are installed. To piece of paper with the ink openings pointing up. 4. Lift the latch handle on the print carriage until it stops. 164 Solve a problem - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 167
Solve a problem 5. Remove the printhead by lifting it straight up. 6. Make sure the latch handle is raised, . Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain down in order to correctly install the ink cartridges. Errors 165 - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 168
, try the next solution. Solution 2: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem installing the printhead or ink - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 169
Solve a problem HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 170
poor after you complete both stages of cleaning, try aligning the printer. If print quality problems persist after cleaning and aligning, contact HP support. Follow the prompts on the display or computer screen to continue. NOTE: HP recommends that you do not leave the ink cartridge outside of the - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 171
Solve a problem Solution 1: Reinstall the printhead and cartridges Solution: Check to make sure the printhead and the cartridges are installed. To reinstall the printhead 1. Make sure that - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 172
Chapter 13 5. Remove the printhead by lifting it straight up. Solve a problem 6. Clean the printhead. There are three areas of the printhead that need to be cleaned: the plastic the nozzle and the electrical contact areas only with cleaning materials and not with your finger. 170 Solve a problem - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 173
Solve a problem To clean the printhead a. Lightly dampen a clean, lint-free cloth and wipe the electrical contact area from the bottom to the top. Do not go - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 174
a dry lint-free cloth before proceeding to the next step. 8. Make sure the latch handle is raised, and then reinsert the printhead. Solve a problem 9. Carefully lower the latch handle. NOTE: Make sure you lower the latch handle before reinserting the ink cartridges. Leaving the latch handle raised - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 175
the next solution. Solution 2: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printhead or ink cartridges - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 176
Solve a problem Chapter 13 Solution 1: Reinstall the printhead Solution: Check to make sure the printhead is installed and the ink cartridge access door is closed. door. 3. Remove all of the ink cartridges and place them on a piece of paper with the ink opening pointing up. 174 Solve a problem - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 177
Solve a problem 4. Lift the latch handle on the print carriage until it stops. 5. Remove the printhead by lifting it straight up. Errors 175 - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 178
the top. Do not go past the edge between the nozzles and the electrical contacts. Clean until no new ink shows on the cloth. Solve a problem 176 Solve - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 179
Solve a problem b. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris from the edge between the nozzles and the contacts. c. Use a fresh, - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 180
a dry lint-free cloth before proceeding to the next step. 8. Make sure the latch handle is raised, and then reinsert the printhead. Solve a problem 9. Carefully lower the latch handle. NOTE: Make sure you lower the latch handle before reinserting the ink cartridges. Leaving the latch handle raised - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 181
11. Close the ink cartridge door. Cause: There was a problem with the printhead. If this did not solve the issue, try the next solution. Solution 2: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 182
to service the printhead as scheduled. Try cleaning the printhead to see if that improves the quality. To clean the printhead from the HP Photosmart Software cleaning, try aligning the printer. If print quality problems persist after cleaning and aligning, contact HP support. Cause: The product was - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 183
Solve a problem Solution 2: Check if all ink cartridges are properly installed Solution: Make sure all of the ink cartridges are properly installed. Refer to the following steps - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 184
cartridge access door and check if the error message has gone away. • If the message has gone away, stop troubleshooting here. The error has been resolved. • If the message has not gone away, proceed to the next step. bend the tab out more than about 1.27 cm (0.5 inches). Solve a problem 182 Solve - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 185
Solve a problem 11. Reinstall the ink cartridge. It should now snap down into error message, turn the product off, and then on again. For more information, see: Replace the cartridges Cause: One or more of the ink cartridges were not installed. If this did not solve the issue, try the next solution - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 186
ink cartridge that is indicated in the error message, and then press the tab on the ink cartridge to release it from the slot. Solve a problem 4. Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on the ink cartridge. The electrical contacts are - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 187
Solve a problem 7. Use a dry swab or lint-free cloth to wipe the contacts. 8. 4: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 188
Solve a problem Chapter 13 186 Solve a problem - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 189
14 Stop the current job To stop a current job from the product ▲ Touch Cancel on the control panel. If the current job does not stop, touch Cancel again. It can take a few moments for the current job to be cancelled. Stop the current job 187 Stop the current job - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 190
Chapter 14 188 Stop the current job Stop the current job - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 191
see the printed documentation that came with the HP Photosmart. This section contains the following topics: HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 192
HP Photosmart are provided in this section. For complete product specifications, see the Product Data Sheet at www.hp.com/support about future operating system releases and support, visit the HP online support Web site at www.hp.com/support. Environmental specifications • Recommended operating - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 193
the type of paper and the amount of ink you are using. HP recommends emptying the output tray frequently. FAST DRAFT print quality mode requiresthe sheet. * NOTE: For a complete list of supported media sizes, see the printer driver. Two-sided printing accessory paper specifications Type Paper - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 194
. • Manual fax send and receive. • Automatic model). • Automatic no-answer redial one time (varies by model). • printer resolution, see the printer software. For more information, see View the print resolution. Ink cartridge yield Visit www.hp HP's Commitment to the Environment Web site at: www.hp - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 195
at the end of product life. Material safety data sheets Material safety data sheets (MSDS) can be obtained from the HP Web site at: www.hp.com/go/msds Recycling program HP offers an increasing number of product return and recycling programs in many countries/regions, and partners with some of the - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 196
print cartridges and ink cartridges free of charge. For more information, go to the following Web site: www.hp.com/hpinfo/globalcitizenship/environment/recycle/ Set the Energy Save Mode When you turn off the HP Photosmart, it goes into Energy Save mode by default. This makes the product more energy - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 197
for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product. Évacuation des équipements information report for this product can be found at: www.hp.com/go/reach. Environmental product stewardship program 195 Svenska Sloven - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 198
Toxic and hazardous substance table Battery disposal in the Netherlands Dit HP Product bevat een lithium-manganese-dioxide batterij. Deze bevindt zich apply. For more information, go to the following Web site: www.dtsc.ca.gov/hazardouswaste/perchlorate 196 Technical information Technical information - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 199
real time clock or product settings and is designed to last the life of the product. Any attempt to service or replace this battery should be performed by a qualified service technician. Directive sur les batteries de l'Union Européenne Ce produit contient une batterie qui permet de maintenir l'int - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 200
the power cord • Notice to users in Korea • Notice to users in Germany • Noise emission statement for Germany • HP Photosmart Premium Web C309 series declaration of conformity Regulatory model identification number For regulatory identification purposes, your product is assigned a Regulatory Model - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 201
and used in accordance with the instructions, may cause harmful interference to is encouraged to try to correct the interference by one or more of the following measures: • Reorient the made to this device that are not expressly approved by HP may void the user's authority to operate the equipment - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 202
Chapter 15 Notice to users in Korea Notice to users in Germany Sehanzeige-Arbeitsplätze Das Gerät ist nicht für die Benutzung am Bildschirmarbeitsplatz gemäß BildscharbV vorgesehen. Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 203
HP Photosmart Premium Web C309 series declaration of conformity Regulatory wireless statements This section contains the following regulatory information pertaining to wireless products: • Exposure to radio frequency radiation • Notice to users - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 204
be used in such a manner that the potential for human contact during normal operation is minimized. This product and any attached external antenna, if supported, shall be placed in such a manner to minimize the potential for human contact during normal operation. In order to avoid the possibility of - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 205
• EMC Directive 2004/108/EC CE compliance of this product is valid only if powered with the correct CE-marked AC adapter provided by HP. If this product has telecommunications functionality, it also complies with the essential requirements of the following EU Directive: • R&TTE Directive 1999/5/EC - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 206
Chapter 15 Regulatory telecommunication notices The HP Photosmart meets telecommunication requirements from regulatory agencies in your country/region. This section contains the following topics: • Notice to users of the U.S. telephone network: FCC requirements • - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 207
of those devices ring when your number is called. Too many devices on one line might result in failure to ring in response to an incoming call. maintain uninterrupted service. If you experience trouble with this equipment, please contact the manufacturer, or look elsewhere in this manual, for - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 208
Chapter 15 Notice to users of the Canadian telephone network Note à l'attention des utilisateurs du réseau téléphonique canadien/Notice to users of the Canadian telephone network Cet appareil est conforme aux spécifications techniques des équipements terminaux d'Industrie Canada. Le numéro d' - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 209
or Hewlett-Packard Company if additional product support is necessary. This equipment has been loop disconnect dialing. In the unlikely event of problems with loop disconnect dialing, it is recommended to des HP All-in-One enthalten ist, an die Wandsteckdose (TAE 6) Code N an. Dieses HP-Fax - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 210
Chapter 15 208 Technical information Technical information - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 211
with fax 62, 63, 66, 69 connection problems fax 125, 126, 129 HP All-in-One will not turn on 107 control panel buttons 7 features 7 copy fit to page fails 122 specifications 192 troubleshooting 121 correct port test, fax 134 crop fails 147 customer support warranty 106 D damaged, ink cartridge 153 - HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 | User Guide - Page 212
HP Photosmartcannot read 117 photos missing 144 troubleshoot failure 134 phone support 105 phone support period period for support 105 photo paper troubleshoot 127 specifications 191 troubleshooting 113 print quality report 100 printer found screen, Windows 91 printhead problems 173 problems
HP Photosmart Premium Web C309
series