HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 User Guide - Page 127

The product is having problems sending and receiving faxes, Fax Speed, Cause, Solution

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Solve a problem 4. Touch Fax Speed. 5. Select one of the following settings. Fax speed setting Fax speed Fast (33600) v.34 (33600 baud) Medium (14400) v.17 (14400 baud) Slow (9600) v.29 (9600 baud) Cause: The Fax Speed setting was either too slow or too fast. The product is having problems sending and receiving faxes Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Try removing the splitter • Solution 2: Make sure the telephone wall jack works properly • Solution 3: Make sure extension phones or other equipment on the phone line are not in use Solution 1: Try removing the splitter Solution: A phone line splitter can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) If you are using a splitter, remove it and connect the product directly to the telephone wall jack. Cause: You were using a phone line splitter. If this did not solve the issue, try the next solution. Solution 2: Make sure the telephone wall jack works properly Solution: Try connecting a working telephone and phone cord to the telephone wall jack you are using for the product and check for a dial tone. If you do not hear a dial tone, call your local telephone company for service. Cause: The telephone wall jack was not working properly. If this did not solve the issue, try the next solution. Solution 3: Make sure extension phones or other equipment on the phone line are not in use Solution: Make sure extension phones (phones on the same phone line, but not connected to the product) or other equipment are not in use or off the hook. For example, you cannot use the product for faxing if an extension phone is off the hook, or if you are using a computer dial-up modem to send e-mail or access the Internet. Fax troubleshooting 125

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4.
Touch
Fax Speed
.
5.
Select one of the following settings.
Fax speed setting
Fax speed
Fast (33600)
v.34 (33600 baud)
Medium (14400)
v.17 (14400 baud)
Slow (9600)
v.29 (9600 baud)
Cause:
The
Fax Speed
setting was either too slow or too fast.
The product is having problems sending and receiving faxes
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Try removing the splitter
•
Solution 2: Make sure the telephone wall jack works properly
•
Solution 3: Make sure extension phones or other equipment on the phone line are
not in use
Solution 1: Try removing the splitter
Solution:
A phone line splitter can cause faxing problems. (A splitter is a two-cord
connector that plugs into a telephone wall jack.) If you are using a splitter, remove it
and connect the product directly to the telephone wall jack.
Cause:
You were using a phone line splitter.
If this did not solve the issue, try the next solution.
Solution 2: Make sure the telephone wall jack works properly
Solution:
Try connecting a working telephone and phone cord to the telephone wall
jack you are using for the product and check for a dial tone. If you do not hear a dial
tone, call your local telephone company for service.
Cause:
The telephone wall jack was not working properly.
If this did not solve the issue, try the next solution.
Solution 3: Make sure extension phones or other equipment on the phone line are
not in use
Solution:
Make sure extension phones (phones on the same phone line, but not
connected to the product) or other equipment are not in use or off the hook. For
example, you cannot use the product for faxing if an extension phone is off the hook,
or if you are using a computer dial-up modem to send e-mail or access the Internet.
Fax troubleshooting
125
Solve a problem