HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 User Guide - Page 133

Solve a problem • There is no paper jam. • The print carriage is not stalled or blocked. Turn off the product, remove any objects that are blocking the print cartridge carriage (including any packing materials), and then turn on the product again. • The print cartridge door is closed. If not, close the print cartridge door, as shown below: Resolve any problems found. The product automatically begins printing all the unprinted faxes from memory. To clear the memory, you can also delete the faxes stored in memory by turning off the product. Cause: The memory of the product was full. I hear static on my telephone line since connecting the product Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Try removing the splitter • Solution 2: Try another power outlet Solution 1: Try removing the splitter Solution: A phone line splitter can cause faxing problems. (A splitter is a two-cord connector that plugs into a telephone wall jack.) If you are using a splitter, remove it and connect the product directly to the telephone wall jack. Cause: You were using a phone line splitter. If this did not solve the issue, try the next solution. Solution 2: Try another power outlet Solution: Try connecting to another power outlet. Cause: You were not using a proper power outlet for the product. Fax troubleshooting 131