HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 User Guide - Page 128

Chapter 13 Cause: Other equipment that uses the same phone line as the product might have been in use. The product is having problems sending a manual fax Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Ensure that the receiving fax machine can receive a manual fax • Solution 2: Lower the fax speed Solution 1: Ensure that the receiving fax machine can receive a manual fax Solution: Check with the recipient to see if their fax machine can receive faxes manually. Cause: The recipient's fax machine does not support manual faxing. If this did not solve the issue, try the next solution. Solution 2: Lower the fax speed Solution: You might need to send and receive faxes at a slower rate. Try setting the Fax Speed to Medium (14400) or Slow (9600) if you use one of the following: • An Internet phone service • A PBX system • Fax over Internet Protocol (FoIP) • An ISDN service To set the fax speed from the display 1. Touch the Status Dashboard icon in the top-right corner of the Home Screen. Solve a problem 2. Touch the Fax icon. 3. Touch Settings. 126 Solve a problem