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HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 User Guide - Page 211

CAT-5 Ethernet cable 83, poor print quality 127

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Index Index Symbols/Numerics 10 x 15 cm photo paper specifications 190 A ADSL. See DSL after the support period 106 answer ring pattern 59 answering machine set up with fax 65, 66 B Bluetooth print from a Bluetooth device 94 print from a computer 92 buttons, control panel 7 C CAT-5 Ethernet cable 83 computer modem set up with fax 62, 63, 66, 69 connection problems fax 125, 126, 129 HP All-in-One will not turn on 107 control panel buttons 7 features 7 copy fit to page fails 122 specifications 192 troubleshooting 121 correct port test, fax 134 crop fails 147 customer support warranty 106 D damaged, ink cartridge 153 diagnostic page 100 dial tone test, fax 136 dial-up modem. See computer modem display change language 111 change measurements 111 distinctive ringing 59 DSL, set up with fax 56 supported formats 145 unreadable 144 firmware revision mismatch 140 fit to page fails 122 H hardware test, fax 132 E encryption WEP key 88 envelopes specifications 190 environment Environmental product stewardship program 192 environmental specifications 190 error messages memory cards 146 reading or writing file 144 F fax answering machine, set up 65, 66 computer modem, set up 62, 63, 66, 69 distinctive ringing 59 DSL, set up 56 ISDN line, set up 58 PBX system, set up 58 specifications 192 troubleshoot 122 voice mail, set up 61, 69 fax problems poor print quality 127 receiving 125, 128, 129 sending 125, 126, 128 slow transmission 128 static on phone line 131 things to try first 123 troubleshoot 122 file invalid name 145 I improper shutdown 150 ink drying time 149 ink cartridges damaged 153 error message 180 error messages 150 HP ink depleted 167 incompatible 152 incorrect 152, 180 missing 153 non-HP ink 166 previously used 168 ink levels icons 8 interface card 85, 86 invalid file name 145 ISDN line, set up with fax 58 L labels specifications 190 legal paper specifications 190 letter paper specifications 190 line condition test, fax 135 M maintenance diagnostic page 100 print quality report 100 memory cards error message 146 file unreadable 144 209

Section	Page
Contents	3
HP Photosmart Premium Web C309 series Help	5
Get to know the HP Photosmart	7
Printer parts	7
Control panel features	9
Status Dashboard icons	9
TouchSmart Web Manager	10
How do I?	13
Print	23
Print documents	23
Print photos	24
Print on specialty media	33
Print a Web page	34
Scan	41
Scan to a computer	41
Scan to a memory card or USB storage device	42
Copy	47
Copy text or mixed documents	47
Reprint photos	53
Fax	55
Set up the HP Photosmart for faxing	55
Send a fax	74
Receive a fax	76
Save photos	77
Save photos to your computer	77
Back up photos to a USB storage device	79
Save photos to Snapfish	80
Share photos using Snapfish	82
Network setup	85
Add the HP Photosmart to a network	85
Install the software for a network connection	92
Set up a Bluetooth connection	93
Maintain the HP Photosmart	97
Check the estimated ink levels	97
Order ink supplies	98
Replace the cartridges	99
Cartridge warranty information	101
Print and evaluate a print quality report	102
Solve a problem	107
HP support	107
HP support by phone	107
Phone support period	107
Placing a call	108
After the phone support period	108
Additional warranty options	108
Setup troubleshooting	109
The product will not turn on	109
After setting up the product, it does not print	111
Uninstall and reinstall the software	113
Print troubleshooting	115
Check cartridges	115
Check paper	116
Check product	116
Memory card troubleshooting	119
The product does not read the memory card	119
The photos on the memory card do not transfer to my computer	120
Photos in a connected digital camera with PictBridge do not print	121
Scan troubleshooting	122
Text is incorrect or missing	123
Copy troubleshooting	123
Fit to Page is not working as expected	124
Fax troubleshooting	124
Things to try first	125
The product is having problems sending and receiving faxes	127
The product is having problems sending a manual fax	128
The quality of the fax I sent is poor	129
Fax transmission is slow	130
The product cannot receive faxes, but can send faxes	131
I hear static on my telephone line since connecting the product	133
The fax test failed	134
Errors	142
Product messages	142
Photo tray problem	142
Missing HP Photosmart Software	144
File messages	146
Photos not found	146
Supported file types for the product	147
File corrupted	147
General user messages	148
Memory card error	148
Cannot crop	149
Card access error	149
Paper messages	151
Power and connection messages	152
Ink cartridge and printhead messages	152
General printer error	153
Incompatible ink cartridges	154
Ink cartridge problem	155
Check ink cartridges	162
Install printhead and then cartridges	165
Printhead appears to be missing or damaged	170
Printhead problem	175
Ink cartridge is missing, incorrectly installed, or not intended for your product	182
Technical information	191
Notice	191
Cartridge chip information	191
Specifications	192
Environmental product stewardship program	194
Eco-Tips	195
Paper use	195
Plastics	195
Material safety data sheets	195
Recycling program	195
HP inkjet supplies recycling program	196
Set the Energy Save Mode	196
Power consumption	196
Disposal of waste equipment by users in private households in the European Union	197
Chemical Substances	197
Toxic and hazardous substance table	198
Battery disposal in the Netherlands	198
Battery disposal in Taiwan	198
Attention California users	198
EU battery directive	199
Regulatory notices	200
Regulatory model identification number	200
FCC statement	201
VCCI (Class B) compliance statement for users in Japan	201
Notice to users in Japan about the power cord	201
Notice to users in Korea	202
Notice to users in Germany	202
Noise emission statement for Germany	202
HP Photosmart Premium Web C309 series declaration of conformity	203
Regulatory wireless statements	203
Exposure to radio frequency radiation	204
Notice to users in Brazil	204
Notice to users in Canada	204
European Union regulatory notice	205
Notice to users in Taiwan	205
Regulatory telecommunication notices	206
Notice to users of the U.S. telephone network: FCC requirements	207
Notice to users of the Canadian telephone network	208
Notice to users in the European Economic Area	209
Notice to users of the German telephone network	209
Australia wired fax statement	209

Match case Limit results 1 per page

Index

Symbols/Numerics

10 x 15 cm photo paper

specifications 190

ADSL.

See

DSL

after the support period 106

answer ring pattern 59

answering machine

set up with fax 65, 66

Bluetooth

print from a Bluetooth

device 94

print from a computer 92

buttons, control panel 7

CAT-5 Ethernet cable 83

computer modem

set up with fax 62, 63, 66,

connection problems

fax 125, 126, 129

HP All-in-One will not turn

on 107

control panel

buttons 7

features 7

copy

fit to page fails 122

specifications 192

troubleshooting 121

correct port test, fax 134

crop

fails 147

customer support

warranty 106

damaged, ink cartridge 153

diagnostic page 100

dial tone test, fax 136

dial-up modem.

See

computer

modem

display

change language 111

change measurements 111

distinctive ringing 59

DSL, set up with fax 56

encryption

WEP key 88

envelopes

specifications 190

environment

Environmental product

stewardship program 192

environmental

specifications 190

error messages

memory cards 146

reading or writing file 144

fax

answering machine, set

up 65, 66

computer modem, set

up 62, 63, 66, 69

distinctive ringing 59

DSL, set up 56

ISDN line, set up 58

PBX system, set up 58

specifications 192

troubleshoot 122

voice mail, set up 61, 69

fax problems

poor print quality 127

receiving 125, 128, 129

sending 125, 126, 128

slow transmission 128

static on phone line 131

things to try first 123

troubleshoot 122

file

invalid name 145

supported formats 145

unreadable 144

firmware revision mismatch 140

fit to page fails 122

hardware test, fax 132

improper shutdown 150

ink

drying time 149

ink cartridges

damaged 153

error message 180

error messages 150

HP ink depleted 167

incompatible 152

incorrect 152, 180

missing 153

non-HP ink 166

previously used 168

ink levels

icons 8

interface card 85, 86

invalid file name 145

ISDN line, set up with fax 58

labels

specifications 190

legal paper

specifications 190

letter paper

specifications 190

line condition test, fax 135

maintenance

diagnostic page 100

print quality report 100

memory cards

error message 146

file unreadable 144

209

Index