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HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 User Guide - Page 125

Things to try first, Solution 1: Make sure the product is set up for faxing correctly

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Solve a problem Things to try first Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • Solution 1: Make sure the product is set up for faxing correctly • Solution 2: Check the phone line for noise • Solution 3: Change the fax speed Solution 1: Make sure the product is set up for faxing correctly Solution: Make sure you set up the product properly for faxing, based on the equipment and services you have on the same phone line as the product. For more information, see Set up the HP Photosmart for faxing. Then, run a fax test to check the status of the product and to make sure you set it up properly. To test your fax setup from the control panel 1. Load letter or A4 unused plain white paper into the input tray. 2. Touch Setup on the display. 3. Touch Fax. 4. Touch Reports. 5. Touch Fax Test Report. The HP Photosmart displays the status of the test on the display and prints a report. 6. Review the report. • If the test passes and you are still having problems faxing, check the fax settings listed in the report to verify the settings are correct. A blank or incorrect fax setting can cause problems faxing. • If the test fails, review the report for more information on how to fix any problems found. 7. After you pick up the fax report from the HP Photosmart, touch OK. If necessary, resolve any problems found and rerun the test. The product prints a report with the results of the test. If the test fails, review the report for information on how to fix the problem. For more information, see: The fax test failed Cause: The product was not set up properly for faxing. If this did not solve the issue, try the next solution. Solution 2: Check the phone line for noise Solution: You can check the sound quality of the phone line by plugging a phone into the telephone wall jack and listening for static or other noise. If the failure was due to noise on the phone line, contact the sender to have them resend the fax. The Fax troubleshooting 123

Section	Page
Contents	3
HP Photosmart Premium Web C309 series Help	5
Get to know the HP Photosmart	7
Printer parts	7
Control panel features	9
Status Dashboard icons	9
TouchSmart Web Manager	10
How do I?	13
Print	23
Print documents	23
Print photos	24
Print on specialty media	33
Print a Web page	34
Scan	41
Scan to a computer	41
Scan to a memory card or USB storage device	42
Copy	47
Copy text or mixed documents	47
Reprint photos	53
Fax	55
Set up the HP Photosmart for faxing	55
Send a fax	74
Receive a fax	76
Save photos	77
Save photos to your computer	77
Back up photos to a USB storage device	79
Save photos to Snapfish	80
Share photos using Snapfish	82
Network setup	85
Add the HP Photosmart to a network	85
Install the software for a network connection	92
Set up a Bluetooth connection	93
Maintain the HP Photosmart	97
Check the estimated ink levels	97
Order ink supplies	98
Replace the cartridges	99
Cartridge warranty information	101
Print and evaluate a print quality report	102
Solve a problem	107
HP support	107
HP support by phone	107
Phone support period	107
Placing a call	108
After the phone support period	108
Additional warranty options	108
Setup troubleshooting	109
The product will not turn on	109
After setting up the product, it does not print	111
Uninstall and reinstall the software	113
Print troubleshooting	115
Check cartridges	115
Check paper	116
Check product	116
Memory card troubleshooting	119
The product does not read the memory card	119
The photos on the memory card do not transfer to my computer	120
Photos in a connected digital camera with PictBridge do not print	121
Scan troubleshooting	122
Text is incorrect or missing	123
Copy troubleshooting	123
Fit to Page is not working as expected	124
Fax troubleshooting	124
Things to try first	125
The product is having problems sending and receiving faxes	127
The product is having problems sending a manual fax	128
The quality of the fax I sent is poor	129
Fax transmission is slow	130
The product cannot receive faxes, but can send faxes	131
I hear static on my telephone line since connecting the product	133
The fax test failed	134
Errors	142
Product messages	142
Photo tray problem	142
Missing HP Photosmart Software	144
File messages	146
Photos not found	146
Supported file types for the product	147
File corrupted	147
General user messages	148
Memory card error	148
Cannot crop	149
Card access error	149
Paper messages	151
Power and connection messages	152
Ink cartridge and printhead messages	152
General printer error	153
Incompatible ink cartridges	154
Ink cartridge problem	155
Check ink cartridges	162
Install printhead and then cartridges	165
Printhead appears to be missing or damaged	170
Printhead problem	175
Ink cartridge is missing, incorrectly installed, or not intended for your product	182
Technical information	191
Notice	191
Cartridge chip information	191
Specifications	192
Environmental product stewardship program	194
Eco-Tips	195
Paper use	195
Plastics	195
Material safety data sheets	195
Recycling program	195
HP inkjet supplies recycling program	196
Set the Energy Save Mode	196
Power consumption	196
Disposal of waste equipment by users in private households in the European Union	197
Chemical Substances	197
Toxic and hazardous substance table	198
Battery disposal in the Netherlands	198
Battery disposal in Taiwan	198
Attention California users	198
EU battery directive	199
Regulatory notices	200
Regulatory model identification number	200
FCC statement	201
VCCI (Class B) compliance statement for users in Japan	201
Notice to users in Japan about the power cord	201
Notice to users in Korea	202
Notice to users in Germany	202
Noise emission statement for Germany	202
HP Photosmart Premium Web C309 series declaration of conformity	203
Regulatory wireless statements	203
Exposure to radio frequency radiation	204
Notice to users in Brazil	204
Notice to users in Canada	204
European Union regulatory notice	205
Notice to users in Taiwan	205
Regulatory telecommunication notices	206
Notice to users of the U.S. telephone network: FCC requirements	207
Notice to users of the Canadian telephone network	208
Notice to users in the European Economic Area	209
Notice to users of the German telephone network	209
Australia wired fax statement	209

Match case Limit results 1 per page

Things to try first

Try the following solutions to resolve the issue. Solutions are listed in order, with the most

likely solution first. If the first solution does not solve the problem, continue trying the

remaining solutions until the issue is resolved.

•

Solution 1: Make sure the product is set up for faxing correctly

•

Solution 2: Check the phone line for noise

•

Solution 3: Change the fax speed

Solution 1: Make sure the product is set up for faxing correctly

Solution:

Make sure you set up the product properly for faxing, based on the

equipment and services you have on the same phone line as the product. For more

information, see

Set up the HP Photosmart for faxing

Then, run a fax test to check the status of the product and to make sure you set it up

properly.

To test your fax setup from the control panel

Load letter or A4 unused plain white paper into the input tray.

Touch

Setup

on the display.

Touch

Fax

Touch

Reports

Touch

Fax Test Report

The HP Photosmart displays the status of the test on the display and prints a

report.

Review the report.

•

If the test passes and you are still having problems faxing, check the fax

settings listed in the report to verify the settings are correct. A blank or

incorrect fax setting can cause problems faxing.

•

If the test fails, review the report for more information on how to fix any

problems found.

After you pick up the fax report from the HP Photosmart, touch

If necessary, resolve any problems found and rerun the test.

The product prints a report with the results of the test. If the test fails, review the report

for information on how to fix the problem.

For more information, see:

The fax test failed

Cause:

The product was not set up properly for faxing.

If this did not solve the issue, try the next solution.

Solution 2: Check the phone line for noise

Solution:

You can check the sound quality of the phone line by plugging a phone

into the telephone wall jack and listening for static or other noise. If the failure was

due to noise on the phone line, contact the sender to have them resend the fax. The

Fax troubleshooting

123

Solve a problem