HP Photosmart Premium TouchSmart Web All-in-One Printer - C309 User Guide - Page 187

Solution 4: Contact HP support

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Solve a problem 7. Use a dry swab or lint-free cloth to wipe the contacts. 8. Reinstall the ink cartridge. 9. Close the ink cartridge door, and check if the error message has gone away. 10. If you still receive the error message, turn the product off, and then on again. If you still receive this message after cleaning the cartridge contacts, you might have a damaged cartridge. Check to see if your cartridge is still under warranty and the end of warranty date has not been reached. • If the end of warranty date has been reached, purchase a new ink cartridge. • If the end of warranty date has not been reached, contact HP support for service or replacement. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. For more information, see: • Cartridge warranty information • Replace the cartridges Cause: The indicated ink cartridge contacts were defective. If this did not solve the issue, try the next solution. Solution 4: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The ink cartridges were not intended for use in this product. Errors 185

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7.
Use a dry swab or lint-free cloth to wipe the contacts.
8.
Reinstall the ink cartridge.
9.
Close the ink cartridge door, and check if the error message has gone away.
10.
If you still receive the error message, turn the product off, and then on again.
If you still receive this message after cleaning the cartridge contacts, you might have
a damaged cartridge.
Check to see if your cartridge is still under warranty and the end of warranty date has
not been reached.
•
If the end of warranty date has been reached, purchase a new ink cartridge.
•
If the end of warranty date has not been reached, contact HP support for service
or replacement.
Go to:
www.hp.com/support
.
If prompted, choose your country/region, and then click
Contact HP
for
information on calling for technical support.
For more information, see:
•
Cartridge warranty information
•
Replace the cartridges
Cause:
The indicated ink cartridge contacts were defective.
If this did not solve the issue, try the next solution.
Solution 4: Contact HP support
Solution:
Contact HP support for service.
Go to:
www.hp.com/support
.
If prompted, choose your country/region, and then click
Contact HP
for information
on calling for technical support.
Cause:
The ink cartridges were not intended for use in this product.
Errors
185
Solve a problem