Contents 4
Hardware problems
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35
Procedures for all ProLiant servers
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35
Power problems
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35
Power source problems
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35
Power supply problems
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36
UPS problems
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36
General hardware problems
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37
Problems with new hardware
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37
Unknown problem
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38
Third-party device problems
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39
Internal system problems
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40
CD-ROM and DVD drive problems
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40
Drive problems (hard drives and solid state drives)
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40
Storage problems
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43
SD and MicroSD card problems
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43
USB drive key problems
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43
Fan problems
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44
HP Trusted Platform Module problems
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45
Memory problems
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45
Processor problems
........................................................................................................................
47
Tape drive problems
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48
Graphics and video adapter problems
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50
External device problems
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50
Video problems
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50
Mouse and keyboard problems
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51
Cable problems
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52
Network controller or FlexibleLOM problems
.....................................................................................
52
Controller problems
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53
Expansion board problems
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54
Software problems
......................................................................................................................
55
Operating system problems and resolutions
................................................................................................
55
Operating system problems
............................................................................................................
55
Operating system updates
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56
Restoring to a backed-up version
.....................................................................................................
56
When to reconfigure or reload software
...........................................................................................
56
Linux resources
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57
Application software problems
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57
Software locks up
..........................................................................................................................
57
Errors occur after a software setting is changed
.................................................................................
57
Errors occur after the system software is changed
..............................................................................
57
Errors occur after an application is installed
......................................................................................
57
ROM problems
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58
Remote ROM flash problems
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58
Boot problems
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59
Software tools and solutions
.........................................................................................................
61
Server mode
...........................................................................................................................................
61
Server QuickSpecs
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61
HP iLO Management Engine
.....................................................................................................................
61
HP iLO
.........................................................................................................................................
61
Intelligent Provisioning
....................................................................................................................
63
HP Insight Remote Support software
.................................................................................................
65
Scripting Toolkit
............................................................................................................................
65