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HP ProLiant BL660c HP ProLiant Gen8 Troubleshooting Guide Volume I: Troublesho - Page 68

Utilities and features

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• Access the boot menu by pressing the F11 key. • Force a PXE Network boot by pressing the F12 key. Configuring AMP modes Not all ProLiant servers support all AMP modes. RBSU provides menu options only for the modes supported by the server. Advanced memory protection within RBSU enables the following advanced memory modes: • Advanced ECC Mode-Provides memory protection beyond Standard ECC. All single-bit failures and some multi-bit failures can be corrected without resulting in system downtime. • Online Spare Mode-Provides protection against failing or degraded DIMMs. Certain memory is set aside as spare, and automatic failover to spare memory occurs when the system detects a degraded DIMM. DIMMs that are likely to receive a fatal or uncorrectable memory error are removed from operation automatically, resulting in less system downtime. For DIMM population requirements, see the server-specific user guide. Re-entering the server serial number and product ID After you replace the system board, you must re-enter the server serial number and the product ID. 1. During the server startup sequence, press the F9 key to access RBSU. 2. Select the Advanced Options menu. 3. Select Service Options. 4. Select Serial Number. The following warnings appear: WARNING! WARNING! WARNING! The serial number is loaded into the system during the manufacturing process and should NOT be modified. This option should only be used by qualified service personnel. This value should always match the serial number sticker located on the chassis. Warning: The serial number should ONLY be modified by qualified service personnel. This value should always match the serial number located on the chassis. 5. Press the Enter key to clear the warning. 6. Enter the serial number and press the Enter key. 7. Select Product ID. The following warning appears: Warning: The Product ID should ONLY be modified by qualified service personnel. This value should always match the Product ID on the chassis. 8. Enter the product ID and press the Enter key. 9. Press the Esc key to close the menu. 10. Press the Esc key to exit RBSU. 11. Press the F10 key to confirm exiting RBSU. The server automatically reboots. Utilities and features Array Configuration Utility ACU is a utility with the following features: Software tools and solutions 68

Section	Page
HP ProLiant Gen8 Troubleshooting Guide	1
Abstract	1
Notice	2
Contents	3
Using this guide	7
How to use this guide	7
What's new	8
Revision history	8
669443-xx1 (March 2012)	8
Troubleshooting preparation	9
Pre-diagnostic steps	9
Important safety information	9
Symbols on equipment	9
Warnings and cautions	10
Electrostatic discharge	11
Preventing electrostatic discharge	11
Grounding methods to prevent electrostatic discharge	11
Symptom information	12
Prepare the server for diagnosis	12
Performing processor procedures in the troubleshooting process	13
Breaking the server down to the minimum hardware configuration	14
Common problem resolution	15
Loose connections	15
Service notifications	15
Firmware updates	15
Server updates with an HP Trusted Platform Module and BitLocker enabled	16
DIMM handling guidelines	16
DIMM installation and configuration guidelines	17
Component LED definitions	17
SAS, SATA, and SSD drive guidelines	17
Drive LED definitions	17
System power LED definitions	18
Health status LED bar definitions	18
Remote troubleshooting	19
Remote troubleshooting tools	19
Remote access to the VCM	20
Using HP iLO for remote troubleshooting of servers and server blades	20
Using Onboard Administrator for remote troubleshooting of server blades	21
Using the OA CLI	22
Diagnostic flowcharts	23
Troubleshooting flowcharts	23
Using the Diagnostic flowcharts	23
Troubleshooting flowchart reference websites	23
Start diagnosis flowchart	25
Remote diagnosis flowchart	25
General diagnosis flowchart	26
Power-on problems flowchart	27
Server power-on problems flowchart	27
Server blade power-on problems flowchart	28
POST problems flowchart	30
Server POST problems flowchart	30
Server blade POST problems flowchart	31
Operating system boot problems flowchart	31
Fault indications flowchart	32
Server fault indications flowchart	33
Server blade fault indications flowchart	34
Hardware problems	35
Procedures for all ProLiant servers	35
Power problems	35
Power source problems	35
Power supply problems	36
UPS problems	36
UPS is not working properly	36
Low battery warning is displayed	37
One or more LEDs on the UPS is red	37
General hardware problems	37
Problems with new hardware	37
Unknown problem	38
Third-party device problems	39
Testing the device	39
Internal system problems	40
CD-ROM and DVD drive problems	40
System does not boot from the drive	40
Data read from the drive is inconsistent, or drive cannot read data	40
Drive is not detected	40
Drive problems (hard drives and solid state drives)	40
Drives are failed	40
Drives are not recognized	41
Data is inaccessible	42
Server response time is slower than usual	42
HP SmartDrive icons or LEDs illuminate errors for the wrong drive or an error message is displayed in POST, ACU, or ADU	42
Storage problems	43
When installing an OS, the OS installation does not recognize the HP Dynamic Smart Array B120i RAID controller or HP Dynamic Smart Array B320i RAID controller drives	43
Data failure or disk errors on a server with a 10 SFF drive backplane or a 12 LFF drive backplane	43
Data failure or disk errors on a server with a 25 SFF drive backplane	43
SD and MicroSD card problems	43
System does not boot from the drive	43
USB drive key problems	43
System does not boot from the drive	43
Fan problems	44
General fan problems are occurring	44
Hot-plug fan problems are occurring	44
All fans in an HP BladeSystem c-Class enclosure are operating at a high speed	44
HP Trusted Platform Module problems	45
Memory problems	45
General memory problems are occurring	45
Server is out of memory	46
Memory count error exists	46
Server fails to recognize existing memory	46
Server fails to recognize new memory	46
Processor problems	47
Unsupported processor stepping with Intel® processors	47
Updating system ROM without removing the processor	48
Updating system ROM after removing the processor	48
Unsupported processor stepping with AMD processors	48
Tape drive problems	48
Stuck tape issue	48
Read/write issue	49
Backup issue	49
Media issue	49
Graphics and video adapter problems	50
General graphics and video adapter problems are occurring	50
External device problems	50
Video problems	50
Screen is blank for more than 60 seconds after you power up the server	50
Monitor does not function properly with energy saver features	51
Video colors are wrong	51
Slow-moving horizontal lines are displayed	51
Mouse and keyboard problems	51
Cable problems	52
Drive errors, retries, timeouts, and unwarranted drive failures when using an older Mini SAS cable	52
Network controller or FlexibleLOM problems	52
Network controller or FlexibleLOM is installed but not working	52
Network controller or FlexibleLOM has stopped working	53
Network controller or FlexibleLOM stopped working when an expansion board was added	53
Problems are occurring with the network interconnect blades	53
Controller problems	53
HP Dynamic Smart Array B320i or HP Dynamic Smart array B120i drives are not found when RAID mode is disabled	53
Data located on drives accessed in RAID mode is not compatible with data accessed from non-RAID mode.	54
The Smart Array controller does not show logical drives after moving drives to a new server or JBOD	54
Drive roaming	54
Expansion board problems	54
System requests recovery method during expansion board replacement	54
Software problems	55
Operating system problems and resolutions	55
Operating system problems	55
Operating system locks up	55
Errors are displayed in the error log	55
Problems occur after the installation of a service pack	55
Operating system updates	56
Restoring to a backed-up version	56
When to reconfigure or reload software	56
Linux resources	57
Application software problems	57
Software locks up	57
Errors occur after a software setting is changed	57
Errors occur after the system software is changed	57
Errors occur after an application is installed	57
ROM problems	58
Remote ROM flash problems	58
Command-line syntax error	58
Access denied on target computer	58
Invalid or incorrect command-line parameters	58
Network connection fails on remote communication	58
Failure occurs during ROM flash	58
Target system is not supported	58
System requests recovery method during a firmware update	58
Updating firmware	59
Boot problems	59
Server does not boot	59
Software tools and solutions	61
Server mode	61
Server QuickSpecs	61
HP iLO Management Engine	61
HP iLO	61
Active Health System	62
Integrated Management Log	63
Intelligent Provisioning	63
HP Insight Diagnostics	64
HP Insight Diagnostics survey functionality	64
Erase Utility	64
HP Insight Remote Support software	65
Scripting Toolkit	65
HP Service Pack for ProLiant	65
HP Smart Update Manager	66
HP ROM-Based Setup Utility	66
Using RBSU	66
Auto-configuration process	67
Boot options	67
Configuring AMP modes	68
Re-entering the server serial number and product ID	68
Utilities and features	68
Array Configuration Utility	68
Option ROM Configuration for Arrays	69
ROMPaq utility	70
Automatic Server Recovery	70
USB support	70
Redundant ROM support	71
Safety and security benefits	71
Keeping the system current	71
Drivers	71
Software and firmware	71
Version control	72
System ROMPaq Firmware Upgrade Utility	72
HP Operating Systems and Virtualization Software Support for ProLiant Servers	72
Change control and proactive notification	72
HP resources for troubleshooting	73
Online resources	73
HP Technical Support website	73
HP Guided Troubleshooting website	73
Troubleshooting resources for previous HP ProLiant server models	73
Server blade enclosure troubleshooting resources	73
Error message resources	73
Server documentation	74
Product QuickSpecs	74
White papers	74
Service notifications, advisories, and notices	74
Subscription services	74
HP Technology Service Portfolio	75
Product information resources	75
Additional product information	75
Registering the server	75
Overview of server features and installation instructions	75
Key features, option part numbers	76
Server and option specifications, symbols, installation warnings, and notices	76
Teardown procedures, part numbers, specifications	76
Technical topics	76
Product installation resources	76
Switch settings, LED functions, drive, memory, expansion board and processor installation instructions, and board layouts	76
External cabling information	76
Power capacity	77
Product configuration resources	77
Device driver information	77
DDR3 memory configuration	77
Operating System Version Support	77
Operating system installation and configuration information (for factory-installed operating systems)	77
Server configuration information	77
Installation and configuration information for the server setup software	77
Software installation and configuration of the server	77
HP iLO information	78
Management of the server	78
Installation and configuration information for the server management system	78
Fault tolerance, security, care and maintenance, configuration and setup	78
Contacting HP	79
Contacting HP technical support or an authorized reseller	79
Customer self repair	79
Server information you need	79
Operating system information you need	80
Microsoft operating systems	80
Linux operating systems	81
Oracle Solaris operating systems	82
Reports and logs	82
Active Health System log overview	83
Active Health System download CLI utility	83
iLO GUI	83
HP Intelligent Provisioning	84
Download the Active Health System log	84
Use HP iLO	84
Use HP iLO to download the Active Health System Log for a date range	84
Use HP iLO to download the entire Active Health System log	85
Use Intelligent Provisioning	85
Use the Active Health System download CLI for Windows Operating Systems	86
Use the Active Health System download CLI for Linux Distributions	86
ACU diagnostic tasks	87
HPS report	88
cfg2html report	88
Acronyms and abbreviations	89
Documentation feedback	92

Match case Limit results 1 per page

Software tools and solutions

•

Access the boot menu by pressing the

F11

key.

•

Force a PXE Network boot by pressing the

F12

key.

Configuring AMP modes

Not all ProLiant servers support all AMP modes. RBSU provides menu options only for the modes supported

by the server. Advanced memory protection within RBSU enables the following advanced memory modes:

•

Advanced ECC Mode—Provides memory protection beyond Standard ECC. All single-bit failures and

some multi-bit failures can be corrected without resulting in system downtime.

•

Online Spare Mode—Provides protection against failing or degraded DIMMs. Certain memory is set

aside as spare, and automatic failover to spare memory occurs when the system detects a degraded

DIMM. DIMMs that are likely to receive a fatal or uncorrectable memory error are removed from

operation automatically, resulting in less system downtime.

For DIMM population requirements, see the server-specific user guide.

Re-entering the server serial number and product ID

After you replace the system board, you must re-enter the server serial number and the product ID.

During the server startup sequence, press the

key to access RBSU.

Select the

Advanced Options

menu.

Select

Service Options

Select

Serial Number

. The following warnings appear:

WARNING! WARNING! WARNING! The serial number is loaded into the system during

the manufacturing process and should NOT be modified. This option should only

be used by qualified service personnel. This value should always match the

serial number sticker located on the chassis.

Warning: The serial number should ONLY be modified by qualified service

personnel. This value should always match the serial number located on the

chassis.

Press the

Enter

key to clear the warning.

Enter the serial number and press the

Enter

key.

Select

Product ID

. The following warning appears:

Warning: The Product ID should ONLY be modified by qualified service

personnel. This value should always match the Product ID on the chassis.

Enter the product ID and press the

Enter

key.

Press the

Esc

key to close the menu.

10.

Press the

Esc

key to exit RBSU.

11.

Press the

F10

key to confirm exiting RBSU. The server automatically reboots.

Utilities and features

Array Configuration Utility

ACU is a utility with the following features: