HP ProLiant BL660c HP ProLiant Gen8 Troubleshooting Guide Volume I: Troublesho - Page 80

Operating system information you need

Get HP ProLiant BL660c PDF manuals and user guides View all HP ProLiant BL660c manuals
Add to My Manuals
Save this manual to your list of manuals

Page 80 highlights

Download and have available an Active Health System log for 3 days before the failure was detected. For more information, see the HP iLO 4 User Guide or HP Intelligent Provisioning User Guide on the HP website (http://www.hp.com/go/ilo/docs). • Onboard Administrator SHOW ALL report (for HP BladeSystem products only) For more information on obtaining the Onboard Administrator SHOW ALL report, see the HP website (http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c 02843807). • Third-party hardware information: o Product name, model, and version o Company name • Specific hardware configuration: o Product name, model, and serial number o Number of processors and model number o Number of DIMMs and their size and speed o List of controllers and NICs o List of connected peripheral devices o List of any other optional HP or Compaq hardware o Network configuration • Specific software information: o Operating system information ("Operating system information you need" on page 80) o List of third-party, HP, and Compaq software installed o PCAnywhere information, if installed o Verification of latest drivers installed o Verification of latest ROM/BIOS o Verification of latest firmware on array controllers and drives • Results from attempts to clear NVRAM Operating system information you need Depending on the problem, you may be asked for certain pieces of information. Be prepared to access the information listed in the following sections, based on operating system used. Microsoft operating systems Collect the following information: • Whether the operating system was factory installed • Operating system version number • A current copy of the following files: o WinMSD (Msinfo32.exe on Microsoft Windows 2008 systems) o Output of BCDedit /v Contacting HP 80

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
  • 83
  • 84
  • 85
  • 86
  • 87
  • 88
  • 89
  • 90
  • 91
  • 92
  • 93
  • 94
  • 95
  • 96
  • 97
Contacting HP 80
Download and have available an Active Health System log for 3 days before the failure was detected.
For more information, see the
HP iLO 4 User Guide
or
HP Intelligent Provisioning User Guide
on the HP
website (
).
•
Onboard Administrator SHOW ALL report (for HP BladeSystem products only)
For more information on obtaining the Onboard Administrator SHOW ALL report, see the HP website
(
02843807
).
•
Third-party hardware information:
o
Product name, model, and version
o
Company name
•
Specific hardware configuration:
o
Product name, model, and serial number
o
Number of processors and model number
o
Number of DIMMs and their size and speed
o
List of controllers and NICs
o
List of connected peripheral devices
o
List of any other optional HP or Compaq hardware
o
Network configuration
•
Specific software information:
o
Operating system information ("
Operating system information you need
" on page
80
)
o
List of third-party, HP, and Compaq software installed
o
PCAnywhere information, if installed
o
Verification of latest drivers installed
o
Verification of latest ROM/BIOS
o
Verification of latest firmware on array controllers and drives
•
Results from attempts to clear NVRAM
Operating system information you need
Depending on the problem, you may be asked for certain pieces of information. Be prepared to access the
information listed in the following sections, based on operating system used.
Microsoft operating systems
Collect the following information:
•
Whether the operating system was factory installed
•
Operating system version number
•
A current copy of the following files:
o
WinMSD (Msinfo32.exe on Microsoft Windows 2008 systems)
o
Output of BCDedit /v