HP ProLiant BL660c HP ProLiant Gen8 Troubleshooting Guide Volume I: Troublesho - Page 53

Controller problems

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Network controller or FlexibleLOM has stopped working Action: 1. Check the network controller or FlexibleLOM LEDs to see if any statuses indicate the source of the problem. For LED information, see the network controller or server documentation. 2. Be sure the correct network driver is installed for the controller and that the driver file is not corrupted. Reinstall the driver. 3. Be sure no loose connections (on page 15) exist. 4. Be sure the network cable is working by replacing it with a known functional cable. 5. Be sure the network controller or FlexibleLOM is not damaged. 6. Run Insight Diagnostics ("HP Insight Diagnostics" on page 64) and replace failed components as indicated. Network controller or FlexibleLOM stopped working when an expansion board was added Action: 1. Be sure no loose connections (on page 15) exist. 2. Be sure the server and operating system support the controller. For more information, see the server and operating system documentation. 3. Be sure the new expansion board has not changed the server configuration, requiring reinstallation of the network driver: a. Uninstall the network controller driver for the malfunctioning controller in the operating system. b. Restart the server and run RBSU. Be sure the server recognizes the controller and that resources are available for the controller. c. Restart the server, and then reinstall the network driver. 4. Be sure the correct drivers are installed. For more information, see the operating system documentation. 5. Be sure that the driver parameters match the configuration of the network controller. For more information, see the operating system documentation. Problems are occurring with the network interconnect blades Action: Be sure the network interconnect blades are properly seated and connected. Controller problems HP Dynamic Smart Array B320i or HP Dynamic Smart array B120i drives are not found when RAID mode is disabled Description: When an HP Dynamic Smart Array B120i RAID controller or an HP Dynamic Smart Array B320i RAID controller are enabled on a server and RAID mode is disabled in RBSU, then the drives will be listed as AHCI drives or HP H220i drives and the RAID controller is not found in POST or device manager. When RAID mode is enabled, the drives will appear as HP Dynamic Smart Array B120i or HP Dynamic Smart Array B320i RAID controller drives. Hardware problems 53

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Hardware problems 53
Network controller or FlexibleLOM has stopped working
Action
:
1.
Check the network controller or FlexibleLOM LEDs to see if any statuses indicate the source of the
problem. For LED information, see the network controller or server documentation.
2.
Be sure the correct network driver is installed for the controller and that the driver file is not corrupted.
Reinstall the driver.
3.
Be sure no loose connections (on page
15
) exist.
4.
Be sure the network cable is working by replacing it with a known functional cable.
5.
Be sure the network controller or FlexibleLOM is not damaged.
6.
Run Insight Diagnostics ("
HP Insight Diagnostics
" on page
64
) and replace failed components as
indicated.
Network controller or FlexibleLOM stopped working when an expansion board was
added
Action
:
1.
Be sure no loose connections (on page
15
) exist.
2.
Be sure the server and operating system support the controller. For more information, see the server and
operating system documentation.
3.
Be sure the new expansion board has not changed the server configuration, requiring reinstallation of
the network driver:
a.
Uninstall the network controller driver for the malfunctioning controller in the operating system.
b.
Restart the server and run RBSU. Be sure the server recognizes the controller and that resources are
available for the controller.
c.
Restart the server, and then reinstall the network driver.
4.
Be sure the correct drivers are installed. For more information, see the operating system documentation.
5.
Be sure that the driver parameters match the configuration of the network controller. For more
information, see the operating system documentation.
Problems are occurring with the network interconnect blades
Action
: Be sure the network interconnect blades are properly seated and connected.
Controller problems
HP Dynamic Smart Array B320i or HP Dynamic Smart array B120i drives are not
found when RAID mode is disabled
Description:
When an HP Dynamic Smart Array B120i RAID controller or an HP Dynamic Smart Array B320i RAID
controller are enabled on a server and RAID mode is disabled in RBSU, then the drives will be listed as AHCI
drives or HP H220i drives and the RAID controller is not found in POST or device manager. When RAID
mode is enabled, the drives will appear as HP Dynamic Smart Array B120i or HP Dynamic Smart Array
B320i RAID controller drives.