HP ProLiant BL660c HP ProLiant Gen8 Troubleshooting Guide Volume I: Troublesho - Page 81

Linux operating systems

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Page 81 highlights

o Memory.dmp o Event logs o Dr. Watson log (drwtsn32.log) if a user mode application, such as the Insight Agents, is having a problem o IRQ and I/O address information in text format o Contents of c:\cpqsystem directory o Insight Diagnostics Online Edition survey output o HPS report (on page 88) • If HP drivers are installed: o Version of the SPP used o List of drivers from the SPP • The drive subsystem and file system information: o Number and size of partitions and logical drives o File system on each logical drive • Current level of Microsoft Windows Service Packs and Hot fixes installed • A list of each third-party hardware component installed, with the firmware revision • A list of each third-party software component installed, with the version • A detailed description of the problem and any associated error messages Linux operating systems Collect the following information: • Operating system distribution and version Look for a file named /etc/distribution-release (for example, /etc/redhat-release) • Kernel version in use • Output from the following commands (performed by root): o lspci -v o uname -a o cat /proc/meminfo o cat /proc/cpuinfo o rpm -qa o dmesg o lsmod o ps -ef o ifconfig -a o chkconfig -list o mount • Contents of the following files: o /var/log/messages Contacting HP 81

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Contacting HP 81
o
Memory.dmp
o
Event logs
o
Dr. Watson log (drwtsn32.log) if a user mode application, such as the Insight Agents, is having a
problem
o
IRQ and I/O address information in text format
o
Contents of c:\cpqsystem directory
o
Insight Diagnostics Online Edition survey output
o
HPS report (on page
88
)
•
If HP drivers are installed:
o
Version of the SPP used
o
List of drivers from the SPP
•
The drive subsystem and file system information:
o
Number and size of partitions and logical drives
o
File system on each logical drive
•
Current level of Microsoft Windows Service Packs and Hot fixes installed
•
A list of each third-party hardware component installed, with the firmware revision
•
A list of each third-party software component installed, with the version
•
A detailed description of the problem and any associated error messages
Linux operating systems
Collect the following information:
•
Operating system distribution and version
Look for a file named /etc/
distribution
-release (for example, /etc/redhat-release)
•
Kernel version in use
•
Output from the following commands (performed by root):
o
lspci -v
o
uname -a
o
cat /proc/meminfo
o
cat /proc/cpuinfo
o
rpm -qa
o
dmesg
o
lsmod
o
ps -ef
o
ifconfig -a
o
chkconfig -list
o
mount
•
Contents of the following files:
o
/var/log/messages