HP rp5400 User Guide - HP rp5400 Family of Servers - Page 102

Table 6-1, Problem Symptoms and Repair Actions Continued, Problem or, Symptom, Indicators, Normal - cpu

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Troubleshooting Troubleshooting and FRU identification Table 6-1 Problem Symptoms and Repair Actions (Continued) Problem or Symptom Problem Indicators Normal Functioning Indicators Troubleshooting Steps Potential FRUs System won't power on when Front Panel Power switch is turned on. Front Panel Power LED stays BLINKING when Power Switch is turned on. ATTENTION LED may be FLASHING. • Power switch On. • Power LED on SOLID. 1. Check for remote power shutdown via GSP>PC command. 2. Check Error Chassis Logs. Look for Error Chassis Log with a Source Detail = Low Voltage DC Power. This indicates a failure of one of the CPU Support Modules. The failing CPU support module is indicated in the Source ID field. • Power Supplies • CPU Support Module • Platform Monitor • System Board 3. Ensure there are 2 working power supplies (1 supply for rp5400). The LED on each supply should be lit. 4. Check to see if GSP can communicate with platform monitor. Execute the following GSP command: GSP>PC You should get power monitor status information. 5. Housekeeping 1 voltage present indication. Check that platform monitor power LED is lit. 6. Platform Monitor functioning. Check platform monitor heartbeat LED is lit. 88 Chapter 6

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Chapter 6
Troubleshooting
Troubleshooting and FRU identification
88
System won’t
power on when
Front Panel
Power switch
is turned on.
Front Panel
Power LED
stays
BLINKING
when Power
Switch is
turned on.
ATTENTION
LED may be
FLASHING.
•
Power switch
On.
•
Power LED on
SOLID.
1. Check for remote
power shutdown via
GSP>PC command.
2.
Check Error Chassis
Logs
. Look for Error
Chassis Log with a
Source Detail = Low
Voltage DC Power.
This indicates a
failure of one of the
CPU Support
Modules. The failing
CPU support module
is indicated in the
Source ID field.
3. Ensure there are 2
working power
supplies (1 supply for
rp5400). The LED on
each supply should
be lit.
4. Check to see if GSP
can communicate
with platform
monitor. Execute the
following GSP
command:
GSP>PC
You should get power
monitor status
information.
5. Housekeeping 1
voltage present
indication. Check
that platform
monitor power LED
is lit.
6. Platform Monitor
functioning. Check
platform monitor
heartbeat LED is lit.
•
Power
Supplies
•
CPU
Support
Module
•
Platform
Monitor
•
System
Board
Table 6-1
Problem Symptoms and Repair Actions (Continued)
Problem or
Symptom
Problem
Indicators
Normal
Functioning
Indicators
Troubleshooting Steps
Potential FRUs