HP rp5400 User Guide - HP rp5400 Family of Servers - Page 103

Problem or, Symptom, Indicators, Normal, Functioning, Troubleshooting Steps, Potential FRUs,

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Troubleshooting Troubleshooting and FRU identification Table 6-1 Problem Symptoms and Repair Actions (Continued) Problem or Symptom Problem Indicators Normal Functioning Indicators Troubleshooting Steps Potential FRUs No BCH Main Menu prompt. Front Panel • Flashing RUN RUN LED is LED. not FLASHING. • Forward progress There is no chassis codes. forward progress chassis codes • BCH Main Menu prompt. at the console. There is no BCH Main Menu prompt at the console. 1. Check for red LED on GSP. If lit red, the problem is with the GSP. 2. Check that the console is properly connected and can communicate with the Service Processor (CTRL B should get you the SP login prompt). • Core I/O • Processors • Processor Support Modules • Memory • System Board • Console 3. Check Service Processor Error logs. Look for entries related to: • Processors • Processor Support Modules (known as low voltage DC supplies in chassis codes. Also known as power pods). • Memory 4. Reduce to minimum configuration and troubleshoot from there. Chapter 6 89

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Chapter 6
Troubleshooting
Troubleshooting and FRU identification
89
No BCH Main
Menu prompt.
Front Panel
RUN LED is
not
FLASHING.
There is no
forward
progress
chassis codes
at the console.
There is no
BCH Main
Menu prompt
at the console.
•
Flashing RUN
LED.
•
Forward
progress
chassis codes.
•
BCH Main
Menu prompt.
1.
Check for red LED on
GSP. If lit red, the
problem is with the
GSP.
2. Check that the
console is properly
connected and can
communicate with
the Service Processor
(CTRL B should get
you the SP login
prompt).
3. Check Service
Processor Error logs.
Look for entries
related to:
•
Processors
•
Processor
Support Modules
(known as low
voltage DC
supplies in
chassis codes.
Also known as
power pods).
•
Memory
4. Reduce to minimum
configuration and
troubleshoot from
there.
•
Core I/O
•
Processors
•
Processor
Support
Modules
•
Memory
•
System
Board
•
Console
Table 6-1
Problem Symptoms and Repair Actions (Continued)
Problem or
Symptom
Problem
Indicators
Normal
Functioning
Indicators
Troubleshooting Steps
Potential FRUs