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Kyocera ECOSYS M2035dn ECOSYS M2030dn/M2035dn/M2530dn/M2535dn Operation Guide - Page 396

Solving Malfunctions, Corrective Actions

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Troubleshooting Solving Malfunctions The table below provides general guidelines for problem solving. If a problem occurs with your machine, look into the checkpoints and perform procedures indicated on the following pages. If the problem persists, contact your Service Representative. Symptom Check Points Corrective Actions The operation panel does not respond when the power switch is turned on. Pressing the Start key does not produce copies. Blank sheets are ejected. Printouts are too light. Printouts are too dark. Copies have a moire pattern (dots grouped together in patterns and not aligned uniformly). Printouts are not clear. Is the machine plugged in? Is there a message on the Message Display? Is the machine in Sleep mode? Are the originals loaded correctly? Is the machine in Manual Density mode? Is the toner distributed evenly within the toner container? Is there a message indicating the addition of toner? Is the paper damp? Is EcoPrint mode enabled? - Is the machine in Auto Density mode? Is the machine in Manual Density mode? Is the original a printed photograph? Did you choose appropriate image quality for the original? Plug the power cord into an AC outlet. Determine appropriate response to the message and respond accordingly. Press the any key on the operation panel to recover the machine from Sleep mode. The machine will be ready to copy within 15 seconds. When placing originals on the platen, place them face-down and align them with the slit glass. When placing originals in the document processor, place them face-up. Select the correct density level. When changing the default density level, adjust the density manually and choose the desired level. Shake the toner container from side to side about several times. Replace the toner container. Replace the paper with new paper. Disable EcoPrint mode. Make sure the paper type setting is correct the paper being used. Set the correct density level for auto density. Select the correct density level. Set the image quality to [Photo]. Select appropriate image quality. Reference Page - - 2-7 2-59 2-60 5-11 - 9-5 9-5 2-46 4-8 8-12 8-14 - 5-11 5-10 5-10 10-2

Section	Page
Included Guides	2
Safety Conventions in This Guide	3
Contents	4
Quick Guide	7
To make copies	7
To print	7
To send documents	8
To send a FAX(FAX functions available only on products with the FAX function installed.)	9
Menu Map	10
Environment	19
Cautions when handling consumables	19
Other precautions	20
SAFETY OF LASER BEAM (USA)	21
Safety Instructions Regarding the Disconnection of Power (USA)	22
Laser Safety (Europe)	24
Legal Restriction on Copying/Scanning	24
Legal and Safety Information	25
Legal Information	26
Regarding Trade Names	26
Energy Saving Control Function	30
Automatic 2-Sided Copy Function	30
Paper Recycling	30
Energy Star (ENERGY STAR®) Program	30
About this Operation Guide	31
Conventions in This Guide	32
1 Part Names	33
Operation Panel	34
Machine	36
Document Processor	38
2 Preparation before Use	39
Check bundled items	40
Documents Contained in the Included DVD	40
Determining the Connection Method and Preparing Cables	41
Connection Example	41
Preparing Necessary Cables	42
Connecting Cables	43
Power On/Off	44
Power On	44
Power Off	44
Energy Saver Function	45
Low Power Mode	45
Sleep	45
Switching the Language for Display [Language]	47
Setting Date and Time	49
Network Setup (LAN Cable Connection)	52
Installing Software	54
Software on DVD (Windows)	54
Installing Printer Driver in Windows	55
Installing Printer Driver in Macintosh	60
Uninstalling the Software	63
Setting TWAIN Driver	64
Setting the WIA Driver (Windows Vista™, Windows® Server 2008 and Windows 7)	66
Command Center RX	67
Accessing Command Center RX	68
Changing Security Settings	69
Changing Device Information	70
E-mail settings	71
Registering Destinations	74
Preparation for sending a document to a PC	75
Creating a Shared Folder	76
Configuring Windows Firewall (for Windows 7)	80
Loading Paper	84
Before Loading Paper	84
Loading Paper in the Cassettes	85
Loading Paper in the Multi Purpose Tray	88
Loading Envelopes	89
Specifying Paper Size and Media	92
Loading Originals	97
Placing Originals on the Platen	97
Loading Originals in the Document Processor	98
3 Basic Operation	101
Login/Logout	102
One-Touch Keys and Program Keys	103
One-Touch Key	103
Program Keys	103
Message Display	106
Copying	107
Adjusting Density	108
Selecting Image Quality	109
Zoom Copying	110
Duplex Copying	112
Collate Copying	115
Printing - Printing from Applications	116
Printing by AirPrint	117
Printing Using Half Speed Mode	117
Sending	118
Send as E-mail	119
Send to Folder (SMB)/Send to Folder (FTP)	121
Specifying Destination	125
Choosing from the Address Book	125
Destination Search	125
Search in Address Book	126
Search in External Address Book	126
Choosing by One-Touch Key	127
Sending to Different Types of Destinations (Multi Sending)	127
Canceling Jobs	128
Canceling Jobs	128
Checking Remaining Toner and Paper	129
Checking Remaining Toner	129
Checking Remaining Paper	129
4 Copying Functions	131
Original Size	132
Paper Selection	133
Selecting the Cassette	133
Selecting the Multi Purpose Tray	134
Original Orientation	136
When placing originals on the platen	136
When placing originals on the document processor	136
EcoPrint	138
Combine Mode	139
2-in-1 Mode	139
4-in-1 Mode	140
Types of Page Boundary Lines	141
Continuous Scan	143
Job Finish Notice	144
File Name Entry	146
Print Override	147
Sharpness	148
Backgrnd Density	149
5 Sending Functions	151
Original Size	152
Sending Size	153
Zoom	155
Duplex Sending	156
Original Orientation	157
File Format	159
Original Image	160
Adjusting Density	161
Scan Resolution	162
Color Selection	163
Continuous Scan	164
File Name Entry	165
Subject and Body Entry	166
WSD Scan	167
Job Finish Notice	169
FTP Encrypted TX	171
File Separation	172
Sharpness	173
Backgrnd Density	174
Scanning Image using Application	175
6 Document Box	177
Printing Documents Stored in USB Memory	178
Limitations	178
Printing	178
JPEG/TIFF Print	179
XPS FitTo Page	180
Saving Documents to USB Memory (Scan to USB)	181
Storing Documents	181
Removing USB Memory	183
Printing from a Job Box	184
Private Print	184
Quick Copy mode	186
7 Status / Job Cancel	189
Checking Job Status	190
Available Status Screens	190
When complete job name not displayed in detailed information	191
When complete job name not displayed in detailed information	193
When complete destination name not displayed in detailed information	193
When complete job name not displayed in detailed information	195
When complete destination information not displayed in detailed information	195
Checking Job History	196
Available Job History Screens	196
Displaying Print Job Log	196
When complete job name not displayed in detailed information	197
When complete destination information not displayed in detailed information	197
Displaying Send Job Log	198
When complete job name not displayed in detailed information	199
When complete destination name not displayed in detailed information	199
Displaying Store Job Log	199
When complete job name not displayed in detailed information	200
When complete destination information not displayed in detailed information	200
Sending the Job Log History	201
Displaying Job Log History Menu	201
Setting the destination	202
Confirming Current Destination	202
Registering Destination	203
Automatic Job Log History Transmission	204
Manual Job Log History Transmission	204
Setting E-mail Subject	205
Personal information in the job log	206
Pause and Resumption of Jobs	207
Canceling of Jobs	207
Device/Communication	208
Check of Device Status	208
Handling the Devices (USB Memory)	209
8 Default Setting (System Menu)	211
Common Settings	212
How to display the Sys. Menu/Count. menu	212
Switching the Language for Display [Language]	213
Default Screen	215
Sound	216
Display Bright.	217
Original/Paper Settings	217
Preset Limit	233
Switching Unit of Measurement	234
Error Handling	235
Date/Timer	237
Function Defaults	255
Login Operation	283
RAM Disk Mode	284
Optional Memory	285
Disp. Status/Log	286
TonerAlert Level	288
Copy Settings	289
Paper Selection	289
Auto Paper Selection	290
Auto % Priority	291
Select Key Set	292
Printer Settings	294
Emulation Set	294
EcoPrint	297
Override A4/LTR	298
Duplex	299
Copies	300
Orientation	301
FormFeed Timeout	302
LF Action	302
CR Action	303
Job Name	304
User Name	305
MP Tray Priority	306
Paper Feed Mode	307
Auto Cass.Change	308
Resolution	309
Sending Settings	310
Select Key Set	310
Destination confirmation screen before transmission	312
Default Screen	313
Send and Forward	313
Document Box Settings	317
Job Box	317
Select Key Set	319
Printing Reports/Sending Notice	321
Printing Reports	321
Send Result Report	324
Adjustment/Maintenance	326
Copy Denst. Adj.	326
Send/Box Density	327
Backgrnd Density	327
Print Density	328
Correct. Bk Line	329
New Developer	330
DP Adjustment	331
Editing Destination (Address Book/Adding One-Touch Keys)	332
Adding an Individual Destination	332
Adding a Group	337
Editing a Destination	341
Adding a Destination on One-touch Key	343
Restarting the System	345
Network Setup	346
LAN Interface Setup	346
TCP/IP (IPv4) Setup	347
TCP/IP (IPv6) Setup	356
WSD Scan Setup	359
WSD Print Setup	360
Protocol Detail	361
Network Security	364
IPSec Setting	364
SSL Setting	365
SMTP Security	370
POP3 Security	372
SNMPv3 Setting	373
Optional Network	374
TCP/IP Settings	374
LAN Interface	379
Restart Network	380
NW InterfaceSend	382
Interface Block Setting	383
USB Host (USB memory slot setting)	383
USB Device (USB interface setting)	384
USB Storage	385
Optional interface (Optional interface card setting)	386
Security Level (Security Level setting)	387
Optional Functions	387
Opt. Functions	387
9 Maintenance	389
Cleaning	390
Glass Platen	390
Document Processor	390
Cleaning the Machine	391
Toner Container Replacement	393
Toner Container Replacement	393
10 Troubleshooting	395
Solving Malfunctions	396
Responding to Error Messages	400
Alphanumeric	400
Responding to the flashing Attention LED	406
Clearing Paper Jams	407
Jam Location Indicators	407
Precautions with Paper Jams	407
Online Help Messages	407
MP Tray	408
Cassette/Paper Feeder	408
Duplexer	409
Inside the Machine	409
Rear Cover	411
Document Processor	411
11 Management	413
User Login Administration	414
First User Login Administration	414
Enabling/Disabling User Login Administration	414
Login/Logout	417
Adding a User	418
Changing User Properties	421
Enabling/Disabling Group Authentication	423
Displaying Network User Propertiy	424
Unknown login user name Job	425
Job Accounting	427
First Job Accounting Setup	427
Enabling/Disabling Job Accounting	427
Login/Logout	429
AccountingAccess	430
Managing Accounts	431
Managing Accounts	433
Managing the Copier/Printer Counts	435
Restricting the Use of the Machine	437
Default Counter Limit	441
Counting the Number of Pages Printed	444
Printing an Accounting Report	448
Checking the Counter	450
Appendix	451
Optional Equipment	452
Overview of Optional Equipment	452
Paper Feeder	452
Expansion Memory	452
Character Entry Method	455
Keys Used	455
Selecting Type of Characters	456
Entering Characters	457
Paper	459
Cassette	459
Optional paper feeder	459
Multi Purpose tray (MP tray)	459
Basic Paper Specifications	461
Choosing the Appropriate Paper	462
Special Paper	464
Specifications	468
Common functions	468
Copy functions	470
Printer functions	471
Scanner functions	471
Document Processor	472
Environmental Specifications	472
EN ISO 7779	472
EK1-ITB 2000	472
Glossary	473

Match case Limit results 1 per page

10-2

Troubleshooting

Solving Malfunctions

The table below provides general guidelines for problem solving.

If a problem occurs with your machine, look into the checkpoints and perform procedures indicated on the following

pages. If the problem persists, contact your Service Representative.

Symptom

Check Points

Corrective Actions

Reference

Page

The operation panel

does not respond

when the power

switch is turned on.

Is the machine plugged in?

Plug the power cord into an AC

outlet.

—

Pressing the Start key

does not produce

copies.

Is there a message on the

Message Display?

Determine appropriate response to

the message and respond

accordingly.

—

Is the machine in Sleep

mode?

Press the any key on the operation

panel to recover the machine from

Sleep mode. The machine will be

ready to copy within 15 seconds.

2-7

Blank sheets are

ejected.

Are the originals loaded

correctly?

When placing originals on the

platen, place them face-down and

align them with the slit glass.

2-59

When placing originals in the

document processor, place them

face-up.

2-60

Printouts are too light.

Is the machine in Manual

Density mode?

Select the correct density level.

5-11

When changing the default density

level, adjust the density manually

and choose the desired level.

—

Is the toner distributed evenly

within the toner container?

Shake the toner container from

side to side about several times.

9-5

Is there a message indicating

the addition of toner?

Replace the toner container.

9-5

Is the paper damp?

Replace the paper with new paper.

2-46

Is EcoPrint mode enabled?

Disable EcoPrint mode.

4-8

—

Make sure the paper type setting is

correct the paper being used.

8-12

8-14

Printouts are too dark.

Is the machine in Auto

Density mode?

Set the correct density level for

auto density.

—

Is the machine in Manual

Density mode?

Select the correct density level.

5-11

Copies have a moire

pattern (dots grouped

together in patterns

and not aligned

uniformly).

Is the original a printed

photograph?

Set the image quality to [Photo].

5-10

Printouts are not

clear.

Did you choose appropriate

image quality for the original?

Select appropriate image quality.

5-10