Nokia IP1220 Installation Guide - Page 113

Troubleshooting, General Troubleshooting Information

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8 Troubleshooting This chapter provides troubleshooting tips, problems, and solutions related to Nokia IP1200 Series appliance installations. For information about how to reinstall the Nokia IPSO operating system onto your appliance, see the Nokia IPSO Boot Manager Reference Guide. General Troubleshooting Information The information in this section relates to problems you might encounter during the IP1200 Series installation. Problems Interfacing to 1483 Devices (Classical IP) Problem Remote and local devices are not configured for the same VC and VP value. Solution Set remote and local devices to the same VC and VP values. Consult your 1483 device documentation. Problem Remote and local devices are not in the supported VC range of the network interface card. Solution Use ipsctl to determine the VC range. Enter the following command: ipsctl ifphys:logical interface:max_rxlabel Problem Encapsulation is not set to LLC/SNAP. Solution Set encapsulation to LLC/SNAP. Consult your 1483 device documentation. Problem The MTU size is not 1500 (for Ethernet interfaces) or 16018 (for Gigabit Ethernet interfaces). Solution The MTU size must be 1500 (for Ethernet interfaces) or 16018 (for Gigabit Ethernet interfaces). Nokia does not support larger MTU sizes. IP1220 and IP1260 Security Platforms Installation Guide 113

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IP1220 and IP1260 Security Platforms Installation Guide
113
8
Troubleshooting
This chapter provides troubleshooting tips, problems, and solutions related to Nokia IP1200
Series appliance installations.
For information about how to reinstall the Nokia IPSO operating system onto your appliance,
see the
Nokia IPSO Boot Manager Reference Guide
.
General Troubleshooting Information
The information in this section relates to problems you might encounter during the IP1200
Series installation.
Problems Interfacing to 1483 Devices (Classical IP)
Problem
Remote and local devices are not configured for the same VC and VP value.
Solution
Set remote and local devices to the same VC and VP values. Consult your 1483
device documentation.
Problem
Remote and local devices are not in the supported VC range of the network interface
card.
Solution
Use
ipsctl
to determine the VC range. Enter the following command:
ipsctl ifphys:
logical interface
:max_rxlabel
Problem
Encapsulation is not set to LLC/SNAP.
Solution
Set encapsulation to LLC/SNAP. Consult your 1483 device documentation.
Problem
The MTU size is not 1500 (for Ethernet interfaces) or 16018 (for Gigabit Ethernet
interfaces).
Solution
The MTU size must be 1500 (for Ethernet interfaces) or 16018 (for Gigabit Ethernet
interfaces). Nokia does not support larger MTU sizes.