Nokia IP1220 Installation Guide - Page 117

Do Not See Interfaces that Should be Present, Common Ethernet Problems-Connectivity with Attached

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General Troubleshooting Information Problem NIC or ADP module is not installed correctly. Solution Remove the NIC or ADP module and reinstall it. Ensure that you can tighten the retaining screws on both sides of any NIC. Do Not See Interfaces that Should be Present Problem Local IP1200 Series ports do not appear. Solution Your NIC module might be defective. Contact the appropriate Nokia customer support site as listed in "Nokia Contact Information" on page 3. Note The problem could be with the interface slot. Try installing the NIC in another slot. Common Ethernet Problems-Connectivity with Attached Device Problem No link light. Solution You might have used the wrong cable. Use a crossover cable between the IP1200 Series and a host, and a straight-through cable between an appliance and a hub. Problem Solid activity LED. Solution You might have set the wrong speed. Verify that the speeds match on each end of the Ethernet connection (10 Mbps, 100 Mbps, or 1000 Mbps). Problem Port not enabled. Solution Verify from the Interface page in Nokia Network Voyager that the interface port is configured as active. Problem High collision rate on the hub. Solution Disconnect connections one at a time until the problem is localized to one computer and troubleshoot further. Appliance Does Not Recognize New Memory Configuration Problem The DIMMs are not properly seated in DIMM sockets. Solution Repeat memory installation procedures. Make sure DIMMs are fully seated in sockets. Be sure DIMMs click into place. Make sure DIMMs are seated in adjacent slots J5/J6 and/or J7/J8. IP1220 and IP1260 Security Platforms Installation Guide 117

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General Troubleshooting Information
IP1220 and IP1260 Security Platforms Installation Guide
117
Problem
NIC or ADP module is not installed correctly.
Solution
Remove the NIC or ADP module and reinstall it. Ensure that you can tighten the
retaining screws on both sides of any NIC.
Do Not See Interfaces that Should be Present
Problem
Local IP1200 Series ports do not appear.
Solution
Your NIC module might be defective. Contact the appropriate Nokia customer
support site as listed in
“Nokia Contact Information”
on page 3.
Note
The problem could be with the interface slot. Try installing the NIC in another slot.
Common Ethernet Problems—Connectivity with Attached Device
Problem
No link light.
Solution
You might have used the wrong cable. Use a crossover cable between the IP1200
Series and a host, and a straight-through cable between an appliance and a hub.
Problem
Solid activity LED.
Solution
You might have set the wrong speed. Verify that the speeds match on each end of the
Ethernet connection (10 Mbps, 100 Mbps, or 1000 Mbps).
Problem
Port not enabled.
Solution
Verify from the Interface page in Nokia Network Voyager that the interface port is
configured as active.
Problem
High collision rate on the hub.
Solution
Disconnect connections one at a time until the problem is localized to one computer
and troubleshoot further.
Appliance Does Not Recognize New Memory Configuration
Problem
The DIMMs are not properly seated in DIMM sockets.
Solution
Repeat memory installation procedures. Make sure DIMMs are fully seated in
sockets. Be sure DIMMs click into place. Make sure DIMMs are seated in adjacent slots J5/J6
and/or J7/J8.