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8 Troubleshooting 2. Under Configuration Database Management (Config > System Configuration > Manage Configuration Sets), choose the option to create a new factory default configuration. 3. Create the new default configuration. Do Not Get a Login Prompt-Error Messages Appear Problem The IP1200 Series is defective, or the file system on the IP1200 Series is defective. Solution Contact the Nokia customer support site listed in "Nokia Contact Information" on page 3. Note Use the full installation procedure to install a new system. The new system completely replaces the contents of the drive and might be needed to restore or reload an IP1200 Series. This procedure erases any configuration database on the appliance. For information about how to complete the full installation procedure, see the current release notes. The release notes are located on the Nokia customer support Web site as listed in the "Nokia Contact Information" on page 3. Not Able to Connect to Nokia Network Voyager Using the Ethernet Port, But Console Access Works Problem Using the wrong Ethernet cable. Solution Use a crossover Ethernet cable if you are connecting directly to the computer. Use a straight-through cable if you are connecting to a hub. For cabling information, see "Ethernet NIC Connectors and Cables" on page 59. Problem Port is not configured as active. Solution View the port in Network Voyager, or from Lynx, and verify that the interface is configured as active. Problem Host port configuration is incorrect. Solution Check host Ethernet port settings. Verify that the IP address and netmask settings are correct for the IP1200 Series configuration. Problem Wrong link speed. Solution Verify that the port on the host and the port on the IP1200 Series are set for the same speed (10 Mbps or 100 Mbps). An unblinking data and activity LED on a port is a good indication of a speed mismatch. Problem Duplex setting is wrong. Solution Correct duplex setting. 116 IP1220 and IP1260 Security Platforms Installation Guide

Section	Page
Title Page	1
Contact Information	3
Contents	5
Figures	9
Tables	11
About this Guide	13
In this Guide	13
Conventions this Guide Uses	14
Notices	14
Text Conventions	14
Related Documentation	15
1 Overview	17
About the Nokia IP1200 Series Security Platform	17
About the Nokia IP1200 Series Flash-Based Security Platforms	18
Managing the Nokia IP1200 Series Security Platform	19
Nokia IP1200 Series Security Platform Overview	19
Ethernet Management Ports	20
PMC Expansion Slots	21
Console Port	21
System Status LEDs	23
Hard-Disk Drives	24
Power Supplies and Fan Unit	25
Site Requirements	28
Safety Warnings and Cautions	28
Software Requirements	30
Product Disposal	30
2 Installing the Nokia IP1200 Series Appliance	33
Rack Mounting the Appliance	33
Before You Begin	34
3 Performing the Initial Configuration	39
Using a Console Connection	40
Connecting Power and Turning the Power On	40
Performing the Initial Configuration	42
Connecting Network Interfaces	44
Using Nokia Network Voyager	44
Viewing Nokia IPSO Documentation by Using Nokia Network Voyager	45
Using the Command-Line Interface	46
Using Nokia Horizon Manager	46
4 Installing and Replacing Network Interface Cards and Accelerated Data Path (ADP) Services Modules	49
Removing, Installing, and Replacing NICs or the ADP Module	50
Before You Begin	50
Configuring and Activating Interfaces	56
Monitoring Network Interface Cards	56
5 About IP1200 Series Appliance Network Interface Cards	57
Four-Port 10/100 Ethernet NICs	58
10/100 Ethernet NIC Features	58
Ethernet NIC Connectors and Cables	59
Two-Port and Four-Port Copper Gigabit Ethernet NICs	60
Copper Gigabit Ethernet NIC Features	61
Performance Considerations	62
Copper Gigabit Ethernet NIC Connectors and Cables	62
Two-Port Fiber-Optic Gigabit Ethernet NICs	64
Fiber-Optic Gigabit Ethernet NIC Features	64
Fiber-Optic Gigabit Ethernet NIC Connectors and Cables	65
Performance Considerations	65
6 About IP1200 Appliance ADP Services Modules	67
Installing and Replacing ADP Modules	68
Nokia ADP Card LED Reference Information	71
Configuring Nokia IPSO for IP1220 and IP1260 ADP Interfaces	71
Effect on Interfaces	71
Nokia ADP Card Interface Names for IP1220 and IP1260 Appliances	72
Configuration Example with VRRP	73
7 Installing and Replacing Components Other than Network Interface Cards (NICs) and Accelerated D...	81
Replacing a Hard-Disk Drive	82
Disk Mirroring	82
Hard-Disk Drive Hot Swap Feature	83
Before You Begin	83
Installing a PC Card	88
Storing System Logs on the Flash-Memory PC Card	94
Disabling Flash-Memory PC Cards	94
Transferring Files with the Flash-Memory PC Card	95
Replacing the Compact Flash Memory Card	96
Replacing or Upgrading Memory	99
Before You Begin	99
Installing a Nokia Encryption Accelerator Card	102
Before You Begin	103
Configuring Software to Use Hardware Acceleration	106
Installing a Fan Unit	107
Before You Begin	107
Installing or Replacing a Power Supply	108
Before You Begin	109
Monitoring the Power Supply	110
Replacing Motherboard Batteries	110
Before You Begin	111
8 Troubleshooting	113
General Troubleshooting Information	113
A Technical Specifications	119
Space Requirements	119
B Compliance Information	121
Declaration of Conformity	121
Compliance Statements	122
FCC Notice (US)	123
Index	125
Numerics	125
A	125
C	125
D	125
E	125
F	125
G	125
H	126
I	126
L	126
M	126
N	126
O	126
P	126
R	126
S	126
T	126
U	127
V	127

Match case Limit results 1 per page

Troubleshooting

116

IP1220 and IP1260 Security Platforms Installation Guide

Under Configuration Database Management (Config > System Configuration > Manage

Configuration Sets), choose the option to create a new factory default configuration.

Create the new default configuration.

Do Not Get a Login Prompt—Error Messages Appear

Problem

The IP1200 Series is defective, or the file system on the IP1200 Series is defective.

Solution

Contact the Nokia customer support site listed in

“Nokia Contact Information”

page 3.

Note

Use the full installation procedure to install a new system. The new system completely

replaces the contents of the drive and might be needed to restore or reload an IP1200

Series. This procedure erases any configuration database on the appliance. For information

about how to complete the full installation procedure, see the current release notes. The

release notes are located on the Nokia customer support Web site as listed in the

“Nokia

Contact Information”

on page 3.

Not Able to Connect to Nokia Network Voyager Using the Ethernet Port,

But Console Access Works

Problem

Using the wrong Ethernet cable.

Solution

Use a crossover Ethernet cable if you are connecting directly to the computer. Use a

straight-through cable if you are connecting to a hub. For cabling information, see

“Ethernet

NIC Connectors and Cables”

on page 59.

Problem

Port is not configured as active.

Solution

View the port in Network Voyager, or from Lynx, and verify that the interface is

configured as active.

Problem

Host port configuration is incorrect.

Solution

Check host Ethernet port settings. Verify that the IP address and netmask settings

are correct for the IP1200 Series configuration.

Problem

Wrong link speed.

Solution

Verify that the port on the host and the port on the IP1200 Series are set for the same

speed (10 Mbps or 100 Mbps). An unblinking data and activity LED on a port is a good

indication of a speed mismatch.

Problem

Duplex setting is wrong.

Solution

Correct duplex setting.