Ricoh Aficio MP W3600 Troubleshooting - Page 51

When You Cannot Send Scanned Files

45

4

When Stored Files Cannot Be Edited

This section explains likely causes of and possible solutions for the TWAIN driv-

er failing to operate.

When the Network Delivery Function Cannot Be Used

This section explains likely causes of and possible solutions for the Network De-

livery function failing to operate.

Operations Are Not Possible When Messages Appear

This section explains likely causes of and possible solutions for messages that

appear and when the machine fails to operate.

Problem

Cause

Solution

Stored files cannot be

deleted. File names and

passwords cannot be

changed. Files cannot

be redelivered.

Limits have been imposed using

the available extended security

function.

Contact the administrator.

Problem

Cause

Solution

The network delivery

function cannot be

used.

The delivery software may be an

old version or a security setting

may be specified.

Contact the administrator.

The network delivery

function cannot be

used.

The network delivery function

setting is not correct.

Specify it correctly. See “Settings

Required to Use the Network De-

livery Scanner”, General Settings

Guide.

Message

Cause

Solution

Destination list

/ machine set-

tings are updat-

ed. Selected

destinations or

function set-

tings have been

cleared. Please

re-select the

settings.

The destination list is being up-

dated from the network using

SmartDeviceMonitor for Admin.

Depending on the number of des-

tinations to be updated, there

may be some delay before you

can resume operation. Opera-

tions are not possible while this

message is displayed.

Wait until the message disap-

pears. Do not switch off the pow-

er while this message is

displayed.

Section	Page
Operating Instructions Troubleshooting	1
Introduction	2
Important	2
Notes:	2
Caution:	2
Power Source	2
Manuals for This Machine	3
TABLE OF CONTENTS	5
How to Read This Manual	7
Symbols	7
Names of Major Options	8
1. When the Machine Does Not Operate As Wanted	9
Indicators	9
Panel Tone	10
Checking Machine Status and Settings	11
When an Indicator to the Right of a Function Key Is Lit	14
When You Have Problems Operating the Machine	15
When a Job Is Not Performed	20
2. Troubleshooting When Using the Copy Function	23
When a Message Appears	23
When You Cannot Make Clear Copies	26
When You Cannot Make Copies As Wanted	29
When Memory Is Full	32
3. Troubleshooting When Using the Printer Function	33
When a Message Appears During Installation of the Printer Driver	33
Windows 95/98/Me, Windows 2000, or Windows NT 4.0	33
Windows XP Professional, Windows Server 2003	34
Windows XP Home Edition	34
If USB Connection Fails	35
When a Message Appears	36
Status Messages	36
Alert Messages	37
Checking the Error Log	39
When You Cannot Print	40
Other Printing Problems	43
4. Troubleshooting When Using the Scanner Function	49
When Scanning Is Not Done As Expected	49
When You Cannot Send Scanned Files	50
When Stored Files Cannot Be Accessed	50
When You Cannot Browse the Network to Send a Scan File	50
When the TWAIN Driver Cannot Be Started	50
When Stored Files Cannot Be Edited	51
When the Network Delivery Function Cannot Be Used	51
Operations Are Not Possible When Messages Appear	51
When a Message Appears	52
When a Message Appears on the Control Panel	52
When a Message Appears on the Client Computer	59
5. Adding Paper and Toner	63
Loading Paper	63
Loading the Paper Roll	65
Loading Cut Paper	66
Changing the Paper Size	67
Changing the Paper Size in the Paper Roll Tray	67
Removing the roll holder	67
Setting the roll holder	68
Changing the Paper Size in the Cut Paper Tray	69
Adding Toner	70
Inserting Toner	71
Sending Scanned Documents When Toner Has Run Out	72
Used Toner	72
6. Clearing Misfeeds	73
Removing Jammed Paper	73
Locating Jammed Paper	74
Removing Jammed Paper	75
When A1 is lit	75
When A2 is lit	76
When B is lit	77
When C is lit	77
When P is lit	77
When N1 - N7 is lit	78
7. Remarks	81
Where to Put Your Machine	81
Machine Environment	81
Moving	81
Optimum environmental conditions	82
Environments to avoid	83
Access to the machine	83
Power Connection	84
Maintaining Your Machine	85
Cleaning Inside the Original Cover	85
Cleaning the Main Unit	87

Ricoh Aficio MP W3600 Troubleshooting - Page 51

When Stored Files Cannot Be Edited, When the Network Delivery Function Cannot Be Used, Operations

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