Ricoh InfoPrint Pro C900AFP InfoPrint Manager - Page 363

Fixing more complicated problems, ready, select, Add/Remove, Menu Items, processing

Page 363 highlights

2. Find the printer in the InfoPrint Manager GUI. Make sure that its status is ready. If it is not, select the printer and use the GUI to enable it. 3. If just a few pages of the print job need to be printed again, the easiest thing to do is to resubmit the job and print only those pages through page-select attribute. You can only print part of the job if you are using the PSF DSS and if the job will be transformed to AFP before it is printed. 4. If just a few sheets of the print job need to be printed again, this can be done by resubmitting the job and reprinting only certain sheet ranges. You can only print sheet ranges of the job if you are using the PSF DSS. The sheet range option does not apply to the ASCII or DPF IPDS datastreams. Fixing more complicated problems Use this procedure when the problem is more difficult to fix or if you have to reprint numerous pages of a job. 1. Open the InfoPrint Manager GUI. 2. Find the InfoPrint Manager printer (also called an actual destination) that sends jobs to that printer and select it. 3. Use the GUI to disable the printer. The printer won't be able to accept any print jobs until you enable it again. 4. If the printer stopped printing in the middle of a job, find that job in the GUI and select it. 5. With the job selected, click Job → Hold. Note: If the Hold item does not appear in the Job menu, use Add/Remove Menu Items to add it. 6. Click OK. The job will stop printing, the icon will change to black, and the job will be listed in the job window of the main InfoPrint Manager GUI window. 7. Decide what you want to do with any other jobs that are in the queue waiting for this printer. Some of the options are: v Leave them in the queue, so they print when you enable the printer again. If you can fix the problem quickly, this option is the easiest one. In addition, if your printers are pooled, the other printers will take care of all of the jobs until this one is ready. v Move them to a different printer so they can be scheduled to print while you are working on this one. v Delete them. You should only consider this option if it is easier to resubmit the jobs than to use other methods to recover them. 8. Fix the problem at the printer. Once the problem is fixed, the printer might start to print again, just to clear the pages that were in the buffer before you disabled it and deleted the job. If any other jobs were in processing state when you disabled the printer, they will print as well. 9. Go back to the InfoPrint Manager GUI, find the InfoPrint Manager printer again, and select it. 10. Use the GUI to enable the printer. The printer will be available to accept jobs again. If you left jobs in the queue, the printer should start accepting and printing them. Chapter 34. General Operator and User Procedures 345

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2.
Find the printer in the InfoPrint Manager GUI. Make sure that its status is
ready
. If it is not, select the printer and use the GUI to enable it.
3.
If just a few pages of the print job need to be printed again, the easiest thing to
do is to resubmit the job and print only those pages through
page-select
attribute. You can only print part of the job if you are using the PSF DSS and if
the job will be transformed to AFP before it is printed.
4.
If just a few sheets of the print job need to be printed again, this can be done
by resubmitting the job and reprinting only certain sheet ranges. You can only
print sheet ranges of the job if you are using the PSF DSS. The sheet range
option does not apply to the ASCII or DPF IPDS datastreams.
Fixing more complicated problems
Use this procedure when the problem is more difficult to fix or if you have to
reprint numerous pages of a job.
1.
Open the InfoPrint Manager GUI.
2.
Find the InfoPrint Manager printer (also called an actual destination) that
sends jobs to that printer and select it.
3.
Use the GUI to disable the printer.
The printer won't be able to accept any print jobs until you enable it again.
4.
If the printer stopped printing in the middle of a job, find that job in the GUI
and select it.
5.
With the job selected, click
Job
Hold
.
Note:
If the
Hold
item does not appear in the
Job
menu, use
Add/Remove
Menu Items
to add it.
6.
Click
OK
.
The job will stop printing, the icon will change to black, and the job will be
listed in the job window of the main InfoPrint Manager GUI window.
7.
Decide what you want to do with any other jobs that are in the queue waiting
for this printer. Some of the options are:
v
Leave them in the queue, so they print when you enable the printer again.
If you can fix the problem quickly, this option is the easiest one. In addition,
if your printers are pooled, the other printers will take care of all of the jobs
until this one is ready.
v
Move them to a different printer so they can be scheduled to print while
you are working on this one.
v
Delete them. You should only consider this option if it is easier to resubmit
the jobs than to use other methods to recover them.
8.
Fix the problem at the printer.
Once the problem is fixed, the printer might start to print again, just to clear
the pages that were in the buffer before you disabled it and deleted the job. If
any other jobs were in
processing
state when you disabled the printer, they
will print as well.
9.
Go back to the InfoPrint Manager GUI, find the InfoPrint Manager printer
again, and select it.
10.
Use the GUI to enable the printer.
The printer will be available to accept jobs again. If you left jobs in the queue,
the printer should start accepting and printing them.
Chapter 34. General Operator and User Procedures
345