Ricoh InfoPrint Pro C900AFP InfoPrint Manager - Page 68
Detecting, reporting, and recovering from printer problems, needs attention
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2. Make sure the printer is connected to the network. The actual destination attributes that the server can smart-default are: v destination-model v input-trays-medium (also smart-defaults the attributes input-trays-supported and media-ready) v media-ready v media-supported v output-bin-numbers (also smart-defaults the attribute output-bins-supported) v plexes-supported v psf-tray-characteristics (also smart-defaults the attributes input-trays-supported and media-ready) v sides-supported For media, smart-defaulting only detects the size of the medium. If you have different media that are the same size (for example, three different letter-size preprinted forms) and you need to differentiate between them in the attributes, you must explicitly set the attributes instead of using smart-defaulting. Detecting, reporting, and recovering from printer problems The InfoPrint Manager server can automatically detect, report, and recover from printer problems for several needs key operator and needs attention conditions as it periodically queries an SNMP printer, even if no jobs are currently being printed. (To turn off automatic recovery, a key operator can manually disable the actual destination.) For example, the server detects that a printer is out of toner, disables the actual destination, requeues the jobs, and sets the actual destination state to needs attention or needs key operator. Then, when a key operator replaces the toner, the server detects that the printer is running again, sets the actual destination state to idle, and re-enables the actual destination. Besides automatically managing the state of the actual destination, the InfoPrint Manager server also updates its problem-message, warning-message, and snmp-device-conditions attributes and sends out printer-needs-attention and printer-needs-key-operator notifications. The actual destination's state, which message attribute is updated, and what type of notification is sent depends on the severity of the condition reported by the printer, such as error, warning, or report. This is the list of SNMP printer conditions that InfoPrint Manager reports: v Cover open v Input tray empty v Interlock open v Media empty v Media missing v Offline v Paper jam v Power off v Service requested v Fuser over temp v Input tray missing v Printer supply empty v Printer supply missing 50 InfoPrint Manager for Windows: Procedures