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3Com 3107c User Guide - Page 129

NBX NetSet > User Information > Call Forward, Forward to Voice Mail, Possible Problem

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Troubleshooting Problems 129 Table 12 Possible Problems (continued) Possible Problem Suggested Solutions My telephone is not forwarding my incoming calls to my voice mailbox. In NBX NetSet > User Information > Call Forward, verify that you have selected Forward to Voice Mail as your call coverage point. For details, see "Forwarding Incoming Calls" in Chapter 4. I added a One-Touch speed dial, but the telephone does not dial that number. Use only numeric characters in your Speed Dial setup. For details, see "Special Case: One-Touch Speed Dials" in Chapter 5. I try to pick up a call ringing on another telephone using Directed Call Pickup, but it fails. The telephone that you are using to pick up the call might not be in the same group as the telephone that is ringing and the telephone group to which the ringing telephone belongs does not allow nonmember pickup. See "Call Pickup" in Chapter 6. My telephone keeps ringing after I remove ■ Your telephone may have lost connection to the system the handset from the charging unit and immediately after a call came in. Remove the RJ45 cable from the press Talk. jack, then re-insert it into the jack. ■ Wait a few seconds. If the telephone continues to ring, disconnect the electrical power for your telephone, and then plug it back in. The display panel shows Wait for NCP. Your telephone may be disconnected from the system. Hang up your telephone and wait a few seconds. Then remove the handset from the charging unit. If the message still appears on your telephone display panel, contact your administrator. I dial an external call but nothing happens. You may be required to enter an account code to complete the call. See "Account (Billing) Codes" in Chapter 6. The charge light won't come on when the ■ Make sure the AC adapter is plugged into the charging unit and handset is placed in the charging unit. wall outlet. ■ Make sure the handset is properly seated in charging unit. ■ Make sure the battery pack is properly placed in the handset. ■ Make sure that the charging contacts on the handset and charging unit are clean. Conversations are interrupted frequently. ■ Make sure that the base unit antenna is fully vertical. ■ Move closer to the base unit. ■ Check for a Low Battery warning. A warning tone sounds and there is a NO SERVICE message. ■ Move closer to the base unit. ■ Make sure the AC adapter is plugged into the base unit and wall outlet. The handset doesn't ring. ■ The battery pack may be weak. Charge the battery pack for 5-6 hours. ■ Make sure the base unit antenna is fully vertical. ■ The handset may be too far away from the base unit. ■ Ensure the Ringer ON/OFF switch is in the ON Position. ■ Make sure the AC adapter is plugged into the base unit and wall outlet.

Section	Page
NBX® Cordless Telephone Guide	1
Contents	3
About This Guide	9
How to Use This Guide	9
Conventions	10
Documentation	11
Comments on the Documentation	11
Getting Started	13
Setting Up Your Password and Voice Mail for the First Time	13
The NBX NetSet Utility	15
Starting the NBX NetSet Utility	16
Navigation and Shortcut Icons in the NBX NetSet Utility	16
Quick Reference Guides	17
3Com 3106C and 3107C Cordless Telephones	19
Telephone Buttons and Controls	20
3Com 3106C	20
3Com 3107C	23
Programmable Access Buttons	25
Status Lights for System Appearance Buttons	26
Base Unit Controls and Functions	27
Using the Handset	27
Handset Controls	28
Using the Handset	29
Using the Optional Headset	31
NBX Messaging	33
NBX Messaging Components	34
Important Considerations	34
Changing Your Password	35
Security Tips	35
Changing Your Name Announcement and Personal Greetings	36
Listening to NBX Messages	37
Message Indicators	37
Listening from Your Computer	37
Listening from Your 3Com Cordless Telephone	38
Listening from Any Internal 3Com Telephone	38
Listening from an External Location	38
Managing Your Messages	39
Information About Your Messages	39
Replying to a Message	40
Forwarding a Message	41
Creating and Sending a Message	42
Using Voice Mail Group Lists	43
Viewing System Groups	43
Creating Personal Groups	43
Modifying or Deleting Groups	44
Marking a Message as Private or Urgent	46
Other Ways to Manage Your Voice Mail Messages	46
Other Kinds of Mailboxes	47
Greeting-Only Mailbox	47
Phantom Mailbox	48
Group Mailbox	48
Standard Features	49
Answering a Call	50
Caller ID	50
Answering a Second Call	50
Dialing a Call	52
An Internal Call	52
An External Call	52
Redialing a Call	52
Forwarding Incoming Calls	53
Call Coverage Points	53
Condition to Forward Calls	53
Setting Call Forward from the Telephone	54
Setting Call Forward from the NBX NetSet Utility	56
Call Forward Precedence	58
Putting a Call On Hold	59
Dialing Another Call	59
More Than One Call	59
Transferring a Call	60
Announced (Screened) Transfer	60
Blind Transfer	61
Direct Mail Transfer	61
Establishing a Conference Call Using Feature Codes	61
Disconnecting the Last Person That You Called	62
More About Conference Calls	63
Personalizing Your Telephone	65
Guidelines About Features on 3Com Telephones	65
Ringer Tones	66
Speed Dials	66
Personal Speed Dials	66
System-wide Speed Dials	67
Special Case: One-Touch Speed Dials	68
Printing Speed Dial Lists	68
Printing Labels	69
Off-Site Notification	70
Managing Off-site Notification Using the Telephone	74
Do Not Disturb	74
Preventing Unauthorized Use of Your Telephone	75
Telephone Locking	75
Call Permissions	76
Class of Service Override	76
Using a Headset	77
Getting More from Your Telephone System	79
Listening to Your Messages in Your E-mail	80
Account (Billing) Codes	80
Caller ID	81
Internal and External Caller ID	81
Calling Line Identity Restriction (CLIR)	82
Call Pickup	83
Directed Call Pickup on a Specific Telephone	83
Group Call Pickup	84
Automatic Call Distribution Groups, Hunt Groups, and Calling Groups	84
Automatic Call Distribution	84
Hunt Groups	87
Calling Groups	89
Group Membership	89
Call Park	90
Paging	91
Paging the System	92
Paging Zones	92
Configurable Operators	93
How Configurable Operators Work	93
Configuring the Operators	94
Using Message Waiting Indicator to Telephone	95
Sending an MWI Message	95
Cancelling an MWI Message	96
Dialing a Call to a Remote Office	97
Using Unique Extensions	97
Using Site Codes	98
Bridged Extensions	99
Using Pulse Dialing	99
Through a Feature Code	100
Through a Mapped Button	100
Through a Personal Speed Dial	100
Additional Applications	101
Feature Codes	103
Feature Codes with 3Com Telephones	103
3Com Cordless Telephone	103
NBX Tones	104
Using Feature Codes	106
Telephone Installation and Maintenance	109
Selecting the Installation Location	110
Telephone Kit Contents	111
Connecting the Telephone Cords	111
Applying Power to the Base and Charging Units	112
Installing on the Wall	113
Installing the Base Unit on the Wall	114
Installing the Charging Unit on the Wall	115
Attaching the Beltclip to the Handset	118
Installing the Handset Battery Pack	119
3Com 3106C	119
3Com 3107C	120
Charging the Handset Battery Pack	121
Charging an Optional Spare Battery Pack (3Com 3107C)	122
Low Battery Indicator	122
Cleaning the Battery and Charging Unit Contacts	123
Moving Your Telephone	123
Swapping Telephones	123
Cleaning Your Telephone	123
Important Safety Instructions	124
Battery Precautions	125
Electrical and EMI Precautions	126
Troubleshooting Problems	128
Telephone Specifications	130
Index	131
FCC Class B Verification Statement	137

Match case Limit results 1 per page

Troubleshooting Problems

129

My telephone is not forwarding my

incoming calls to my voice mailbox.

NBX NetSet > User Information > Call Forward,

verify that you

have selected

Forward to Voice Mail

as your call coverage point. For

details, see

“Forwarding Incoming Calls”

Chapter 4

I added a One-Touch speed dial, but the

telephone does not dial that number.

Use only numeric characters in your Speed Dial setup. For details, see

“Special Case: One-Touch Speed Dials”

Chapter 5

I try to pick up a call ringing on another

telephone using Directed Call Pickup, but it

fails.

The telephone that you are using to pick up the call might not be in

the same group as the telephone that is ringing and the telephone

group to which the ringing telephone belongs does not allow

nonmember pickup. See

“Call Pickup”

Chapter 6

My telephone keeps ringing after I remove

the handset from the charging unit and

press

Talk

■

Your telephone may have lost connection to the system

immediately after a call came in. Remove the RJ45 cable from the

jack, then re-insert it into the jack.

■

Wait a few seconds. If the telephone continues to ring, disconnect

the electrical power for your telephone, and then plug it back in.

The display panel shows

Wait for NCP

Your telephone may be disconnected from the system. Hang up your

telephone and wait a few seconds. Then remove the handset from the

charging unit. If the message still appears on your telephone display

panel, contact your administrator.

I dial an external call but nothing happens.

You may be required to enter an account code to complete the call.

See

“Account (Billing) Codes”

Chapter 6

The charge light won’t come on when the

handset is placed in the charging unit.

■

Make sure the AC adapter is plugged into the charging unit and

wall outlet.

■

Make sure the handset is properly seated in charging unit.

■

Make sure the battery pack is properly placed in the handset.

■

Make sure that the charging contacts on the handset and charging

unit are clean.

Conversations are interrupted frequently.

■

Make sure that the base unit antenna is fully vertical.

■

Move closer to the base unit.

■

Check for a Low Battery warning.

A warning tone sounds and there is a

SERVICE

message.

■

Move closer to the base unit.

■

Make sure the AC adapter is plugged into the base unit and wall

outlet.

The handset doesn't ring.

■

The battery pack may be weak. Charge the battery pack for 5-6

hours.

■

Make sure the base unit antenna is fully vertical.

■

The handset may be too far away from the base unit.

■

Ensure the Ringer ON/OFF switch is in the ON Position.

■

Make sure the AC adapter is plugged into the base unit and wall

outlet.

Table 12

Possible Problems (continued)

Possible Problem