3Com 3107c User Guide - Page 86

Queue, Answered, Status, State, Select All, Log In, Log Out, Detail, Viewing ACD Group Status Details

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Page 86 highlights

86 CHAPTER 6: GETTING MORE FROM YOUR TELEPHONE SYSTEM ■ Queue - Shows the number of calls to this ACD group currently in the queue. ■ Answered - Shows the number of calls that have been answered by this ACD group since NBX system startup. ■ Status - Shows whether you are currently logged in or out of the ACD group. ■ State - Shows whether your extension has been locked in to the ACD group. If your extension has been locked into the ACD group, only the administrator can log you out. If your extension is not locked into the ACD group, you can log yourself out. You can also perform the following actions: ■ Select All - Select for an action all ACD groups of which you are a member. ■ Log In - Log in to the selected ACD group (or groups). ■ Log Out - Log out from the selected ACD group (or groups). ■ Detail - Opens the ACD Groups screen, which provides information about a selected group. Viewing ACD Group Status Details The ACD Groups - Status Details display in the NBX NetSet utility shows more detailed information about the agents of this ACD group. Click each column heading to arrange the information in ascending or descending order. ■ Ext. - Shows the extension number of each agent in the group ■ First Name - Shows the first name of each agent ■ Last Name - Shows the last name of each agent ■ Rank - Shows the order in which calls are routed to agents in the group ■ Status - Shows whether each agent is currently logged in or out of the ACD group ■ State - Shows which agents' extensions have been locked in to the ACD group

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86
C
HAPTER
6: G
ETTING
M
ORE
FROM
Y
OUR
T
ELEPHONE
S
YSTEM
■
Queue
—
Shows the number of calls to this ACD group currently in
the queue.
■
Answered
— Shows the number of calls that have been answered by
this ACD group since NBX system startup.
■
Status
— Shows whether you are currently logged in or out of the
ACD group.
■
State
— Shows whether your extension has been locked in to the
ACD group. If your extension has been locked into the ACD group,
only the administrator can log you out. If your extension is not locked
into the ACD group, you can log yourself out.
You can also perform the following actions:
■
Select All
— Select for an action all ACD groups of which you are a
member.
■
Log In
— Log in to the selected ACD group (or groups).
■
Log Out
— Log out from the selected ACD group (or groups).
■
Detail
— Opens the
ACD Groups
screen, which provides information
about a selected group.
Viewing ACD Group Status Details
The
ACD Groups – Status Details
display in the NBX NetSet utility shows
more detailed information about the agents of this ACD group. Click
each column heading to arrange the information in ascending or
descending order.
■
Ext.
— Shows the extension number of each agent in the group
■
First Name
— Shows the first name of each agent
■
Last Name
— Shows the last name of each agent
■
Rank
— Shows the order in which calls are routed to agents in the
group
■
Status
— Shows whether each agent is currently logged in or out of
the ACD group
■
State
— Shows which agents’ extensions have been locked in to the
ACD group