3Com 3107c User Guide - Page 53

Forwarding Incoming Calls, Call Coverage Points, Condition to Forward Calls, Calls, Default

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Forwarding Incoming Calls 53 Forwarding Incoming Calls You can choose when and where to forward unanswered incoming calls. Unanswered calls that come in directly to your extension go to a call coverage point. You can set different call coverage points for different conditions: default, no answer, busy, and all calls. Unanswered calls that come to your telephone through ACD groups, hunt groups, and calling groups follow the call coverage path that your administrator sets up for the group. See "Automatic Call Distribution Groups, Hunt Groups, and Calling Groups" in Chapter 6. When you specify call forwarding, you specify the call coverage point and the condition under which to forward calls. Call Coverage Points Your call coverage points are the destinations you forward your calls to when you do not answer. They can be telephone extensions or external telephone numbers, your voice mail box, or an automated attendant. Condition to Forward Calls You can choose when to forward calls: ■ Default - Forwards unanswered incoming calls to your default call coverage point after a specified number of rings if you have not specified another condition. ■ Call Forward No Answer - Forwards unanswered incoming calls to a call coverage point when your phone rings for a specified number of rings. ■ Call Forward Busy - Forwards incoming calls to a call coverage point when your phone is busy. If you have multiple lines, all lines must be in use in order for Call Forward Busy to engage. ■ Call Forward All - Forwards all incoming calls without ringing to a call coverage point regardless of the state of your phone. Use this feature when, for example, you plan to be away from your phone for an extended period of time.

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Forwarding Incoming Calls
53
Forwarding
Incoming Calls
You can choose when and where to forward unanswered incoming calls.
Unanswered calls that come in directly to your extension go to a call
coverage point. You can set different call coverage points for different
conditions: default, no answer, busy, and all calls.
Unanswered calls that come to your telephone through ACD groups,
hunt groups, and calling groups follow the call coverage path that your
administrator sets up for the group. See
“Automatic Call Distribution
Groups, Hunt Groups, and Calling Groups”
in
Chapter 6
.
When you specify call forwarding, you specify the call coverage point and
the condition under which to forward calls.
Call Coverage Points
Your call coverage points are the destinations you forward your calls to
when you do not answer. They can be telephone extensions or external
telephone numbers, your voice mail box, or an automated attendant.
Condition to Forward
Calls
You can choose when to forward calls:
■
Default
— Forwards unanswered incoming calls to your default call
coverage point after a specified number of rings if you have not
specified another condition.
■
Call Forward No Answer
— Forwards unanswered incoming calls to
a call coverage point when your phone rings for a specified number of
rings.
■
Call Forward Busy
— Forwards incoming calls to a call coverage
point when your phone is busy.
If you have multiple lines, all lines must be in use in order for Call
Forward Busy to engage.
■
Call Forward All
— Forwards all incoming calls without ringing to a
call coverage point regardless of the state of your phone.
Use this feature when, for example, you plan to be away from your
phone for an extended period of time.