Brother International HL 1270N Network Users Manual - English - Page 100
Internet Print (TCP/IP) Troubleshooting, Novell NetWare Troubleshooting
UPC - 012502526001
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Internet Print (TCP/IP) Troubleshooting 1. The first step in troubleshooting is to make sure that you have a valid E-mail connection on both the sending PC and the receiving print server. Try sending an Email message from the PC to a user at the remote site who can receive mail via the POP3 server. If this does not work, there may be an E-mail configuration problem on the PC, on the local E-mail server, or on the remote POP3 server. Double check to make sure that the E-mail parameters that you configured on the PC and on the remote print server match those that are configured on the E-mail servers. 2. If you can print small files OK but are having problems printing large files, the problem may be in the e-mail system! Some E-mail systems have difficulties printing large files. If the file does not reach its destination intact, then the problem is with the E-mail system. 3. You can also enable the partial e-mail print facility on your client PC, this will split the e-mail up into fragments which should then not overwhelm your e-mail server. To do this, select the property dialog of the Brother Internet Print Port. Novell NetWare Troubleshooting If you cannot print from NetWare and you have checked the hardware and network as described in the previous steps, first verify that the Brother print server is attached to the server queue by going to PCONSOLE, selecting PRINT QUEUE INFORMATION, and then CURRENTLY ATTACHED SERVERS. If the print server does not appear in the list of attached servers, then check the following: Note It is always a good idea to try followings in order to eliminate the possibility of setup errors • Turning off the printer and then on again to force to rescan the Netware queue. • Deleting and recreating the print server and creating a new print queue in order to eliminate the possibility of setup errors. 10-8