Brother International HL 1270N Network Users Manual - English - Page 94

proceed to the Novel NetWare Installation Troubleshooting Otherwise, go

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Page 94 highlights

 Note If none of the following steps are successful, there is almost certainly a hardware or network problem! a. If you are using TCP/IP: Try pinging the print server from the host operating system prompt with the command ping ipaddress, where ipaddress is the print server IP address (note that in some instances it can take up to two minutes for the print server load its IP address (after setting the IP address). If a successful response is received, then proceed to the UNIX, TCP/IP Windows NT/LAN Server, Windows98/95 Peer to Peer (LPR), Internet Printing or Web Browser troubleshooting section. Otherwise, proceed to step 3, and then go to TCP/IP Trouble shooting section. b. If you are using Novell system: Verify that the print server can be seen on the network. To do this, login as the SUPERVISOR (not as someone with supervisor privileges) or ADMIN (for Netware 4 or later servers), go into PCONSOLE, select PRINT SERVER INFORMATION, and select the name of the print server (make sure that you have entered the print server name). If you can see Print Server Status and Control in the menu, then the Brother print server is visible to the network, proceed to the Novel NetWare Installation Troubleshooting Section. Otherwise, go to step 3. c. If you are running AppleTalk for Macintosh: Make sure that you can see the print server name under the LaserWriter 8 icon in the Chooser. If it is visible, then the connection is good, so proceed to the AppleTalk for Macintosh Section. Otherwise, go to step 3. 3. If you cannot make any of the connections in step 2, check the following: a. Make sure the printer is powered on and on-line. b. Verify that the cabling, network connection, and (if applicable) transceiver are good. If possible, try the print server on a different connection on the network, and/or try a different transceiver. Also, print out a configuration page in the Network STATISTICS information to see if bytes are being transmitted and received. c. Check to see if there is any LED activity. The print server has three LEDs. These can be used to diagnose problems. • L- LED (green): Link activity This LED is on if there is a valid connection to the network (either 10BaseT or 100BaseTX). It is off if no network is detected. • F-LED (orange): Fast Ethernet This LED will be on if the print server is connected to a 100BaseTX Fast Ethernet network. It is off if the print server is connected to a 10BaseT network. • A-LED (green): Transmission Activity This LED will blink synchronized to the transmission or receive status. 4. If you are using a repeater or hub, make sure that SQE (heartbeat) is turned off at the hub. Also, if you have a hub or multi-port repeater, verify that the hub or repeater port is good by trying the print server on a different port. 10-2

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10-2
Note
If none of the following steps are successful, there is almost certainly a hardware or network
problem!
a.
If you are using TCP/IP:
Try pinging the print server from
the host operating system prompt with the
command ping
ipaddress
, where
ipaddress
is the print server IP address (note that in
some instances it can take up to two minutes for the print server load its IP address
(after setting the IP address). If a successful response is received, then proceed to
the
UNIX, TCP/IP
Windows NT/LAN Server, Windows98/95 Peer to Peer (LPR),
Internet Printing or Web Browser troubleshooting section.
Otherwise, proceed to
step 3, and then go to TCP/IP Trouble shooting section.
b.
If you are using Novell system:
Verify that the print server can be seen on the network. To do this, login as the
SUPERVISOR (not as someone with supervisor privileges) or ADMIN (for
Netware 4 or later servers), go into PCONSOLE, select PRINT SERVER
INFORMATION, and select the name of the print server (make sure that you have
entered the print server name). If you can see
Print Server Status
and
Control
in the menu, then the Brother print server is visible to the network,
proceed to the Novel NetWare Installation Troubleshooting Section. Otherwise, go
to step 3.
c.
If you are running AppleTalk for Macintosh:
Make sure that you can see the print server name under the LaserWriter 8 icon in
the Chooser. If it is visible, then the connection is good, so proceed to the
AppleTalk
for Macintosh
Section. Otherwise, go to step 3.
3.
If you cannot make any of the connections in step 2, check the following:
a.
Make sure the printer is powered on and on-line.
b.
Verify that the cabling, network connection, and (if applicable) transceiver are
good. If possible, try the print server on a different connection on the network,
and/or try a different transceiver. Also, print out a
configuration page in the
Network STATISTICS information
to see if bytes are being transmitted and
received.
c.
Check to see if there is any LED activity.
The print server has three LEDs. These can be used to diagnose problems.
•
L- LED (green): Link activity
This LED is on if there is a valid connection to the network (either 10BaseT or
100BaseTX). It is off if no network is detected.
•
F-LED (orange): Fast Ethernet
This LED will be on if the print server is connected to a 100BaseTX Fast Ethernet
network. It is off if the print server is connected to a 10BaseT network.
•
A-LED (green): Transmission Activity
This LED will blink synchronized to the transmission or receive status.
4.
If you are using a repeater or hub, make sure that SQE (heartbeat) is turned off at the
hub. Also, if you have a hub or multi-port repeater, verify that the hub or repeater port
is good by trying the print server on a different port.