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Brother International IntelliFax-1860C Users Manual - English - Page 109

Sending Faxes, Handling Incoming Calls, Difficulty, Suggestions, Stop/Exit, Black Start, For example - how to troubleshoot

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Page 109 highlights

Troubleshooting and Routine Maintenance Sending Faxes Difficulty Cannot send a fax Suggestions Check all line cord connections. Transmission Verification Report says 'Result:NG' or 'Result:ERROR'. Poor fax send quality. Vertical black lines when sending. Make sure that the Fax key is illuminated. (See Entering Fax mode on page 28.) Ask the other party to check that the receiving machine has paper. Print the Transmission Verification Report and check for an error. (See Reports on page 66.) Make sure the panel cover is completely closed. There is probably temporary noise or static on the line. Try sending the fax again. If you send a PC FAX message and get 'Result:NG' on the Transmission Verification Report, your machine may be out of memory. If the problem continues, ask the telephone company to check your phone line. If you often get transmission errors due to possible interference on the phone line, try changing the menu setting of Compatibility to Basic. (See Phone line interference on page 101.) Try changing your resolution to Fine or S.Fine. Make a copy to check your machine's scanner operation. If the copy quality is not good, clean the scanner. (See Cleaning the scanner on page 105.) If the copy you made shows the same problem, clean the scanner. (See Cleaning the scanner on page 105.) Handling Incoming Calls Difficulty The machine 'Hears' a voice as a CNG Tone. Sending a fax call to the machine. Custom features on a single line. Suggestions If Easy Receive is set to on, your machine is more sensitive to sounds. It may mistakenly interpret certain voices or music on the line as a fax machine calling and respond with fax receiving tones. Deactivate the machine by pressing Stop/Exit. Try avoiding this problem by turning Easy Receive to off. (See Easy Receive on page 37.) If you answered at the machine, press Black Start and hang up at once. If you answered on an external or extension phone, press your Fax Receive Code (default setting is l51). When your machine answers, hang up. If you have Call Waiting, Call Waiting/Caller ID, Voice Mail, an alarm system or other custom feature on a single phone line with your machine, it may create a problem sending or receiving faxes. For example: If you subscribe to Call Waiting or some other custom service and its signal comes through the line while your machine is sending or receiving a fax, the signal can temporarily interrupt or disrupt the faxes. Brother's ECM feature should help overcome this problem. This condition is related to the telephone system industry and is common to all devices that send and receive information on a single, shared line with custom features. If avoiding a slight interruption is crucial to your business, a separate phone line with no custom features is recommended. 93

Section	Page
USER’S GUIDE MFC-3360C FAX-1860C FAX-1960C	1
Brother numbers	3
Register your product	3
FAQs (frequently asked questions)	3
For Customer Service	4
Brother fax back system (USA only)	4
Ordering accessories and supplies	5
Notice - Disclaimer of Warranties (USA and Canada)	6
Compilation and Publication Notice	6
Brother® One Year Limited Warranty and Replacement Service (USA only)	7
BROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE LIMITED WARRANTY (Canada only)	9
Table of Contents	10
Section I: General	17
1 General Information	18
Using the documentation	18
Symbols and conventions used in the documentation	18
Accessing the Software User’s Guide (MFC-3360C only)	18
Viewing Documentation	18
Viewing Documentation (For Windows®)	18
How to find Scanning instructions	19
Viewing Documentation (For Macintosh®)	19
How to find Scanning instructions	19
Accessing Brother Support (For Windows®)	20
Control panel overview	21
2 Loading documents and paper	24
Loading documents	24
Using the ADF	24
Recommended environment	24
Document Sizes Supported	24
How to load documents	24
Scannable area	25
Acceptable paper and other media	25
Recommended media	26
Handling and using media	26
Paper capacity of the output paper tray	26
Choosing the right media	27
Paper type and size for each operation	27
Paper weight, thickness and capacity	28
Loading paper and other media	29
Loading envelopes and post cards	31
About envelopes	31
How to load envelopes and post cards	31
If you have problems when printing on envelopes, try the following suggestions:	32
Removing small printouts from the machine	32
Printable Area	33
3 General setup	34
On/Off key	34
Turning the machine off	34
Turning the machine on	34
On/Off setting	34
Mode Timer	35
Paper settings	35
Paper Type	35
Paper Size	36
Volume Settings	36
Ring Volume	36
Setting the Ring Volume from the menu	36
Beeper Volume	36
Speaker Volume	36
Handset Volume (MFC-3360C and FAX-1860C)	37
Choosing the Handset Volume (For Volume Amplify) (MFC-3360C and FAX-1860C)	37
Setting Volume Amplify	38
Automatic Daylight Savings Time	38
LCD display	38
LCD Contrast	38
4 Security features	39
TX Lock (MFC-3360C and FAX-1860C)	39
Setting and changing the TX Lock password	39
Setting the password	39
Changing the TX Lock password	39
Turning TX Lock on/off	40
Turning TX Lock on	40
Turning TX Lock off	40
Memory Security (FAX-1960C only)	40
Setting and changing the Memory Security password	41
Setting a password for the first time	41
Changing your Memory Security password	41
Turning Memory Security on/off	41
Turning Memory Security on	41
Turning Memory Security off	41
Section II: Fax	43
5 Sending a fax	44
Entering Fax mode	44
Faxing from the ADF	44
Color fax transmission	44
Canceling a fax in progress	44
Broadcasting (Black & White only)	44
Canceling a Broadcast in progress	45
Additional sending operations	45
Sending faxes using multiple settings	45
Contrast	46
Changing Fax Resolution	46
To change the fax resolution for the next fax	46
To change the default fax resolution	46
Dual access (Black & White only)	47
Real time transmission	47
Sending in real time for all faxes	47
Sending in real time for the next fax only	47
Overseas Mode	47
Delayed Faxing (Black & White only)	48
Delayed Batch Transmission (Black & White only)	48
Checking and canceling waiting jobs	48
Sending a fax manually	49
Sending a fax at the end of a conversation (MFC-3360C and FAX-1860C only)	49
Out of Memory message	49
6 Receiving a Fax	50
Receive modes	50
Choosing the Receive Mode	50
To choose or change your Receive Mode	51
Using receive modes	52
Fax only	52
Fax/Tel	52
Manual	52
Message Center (MC:Msg Ctr) (FAX-1960C only)	52
External TAD	52
Receive mode settings	53
Ring Delay	53
F/T Ring Time (Fax/Tel mode only)	53
Easy Receive	53
If Easy Receive is On:	53
If Easy Receive is Semi:	54
If Easy Receive is Off:	54
Additional receiving operations	54
Printing a reduced incoming fax	54
Receiving a fax at the end of a conversation (MFC-3360C and FAX-1860C only)	54
Printing a fax from the memory	55
7 Telephone Services and External devices	56
Voice Operations	56
Making a telephone call	56
Answering calls with the Speaker Phone (FAX-1960C)	56
Hold	56
MFC-3360C and FAX-1860C	56
FAX-1960C	56
Tone or pulse (Canada only)	57
Fax/Tel mode when the power key is on	57
Fax/Tel mode when the power key is off	57
Telephone services	58
Distinctive Ring	58
What does your telephone company's ‘Distinctive Ring’ do?	58
What does Brother's ‘Distinctive Ring’ do?	58
Do you have Voice Mail?	58
Before you choose the ring pattern to register	59
Registering the Distinctive Ring pattern	59
Turning off Distinctive Ring	59
Caller ID	60
Viewing Caller ID List	60
Printing Caller ID List	60
Connecting an external TAD (telephone answering device)	61
Connections	62
Recording an outgoing message (OGM) on an external TAD	62
Special line considerations	63
Roll over phone lines	63
Two-line phone system	63
Converting telephone wall outlets	63
Installing machine, external two-line TAD and two-line telephone	63
Multi-line connections (PBX)	64
External and extension phones	64
Connecting an external or extension telephone	64
Using external and extension telephones	65
If you answer a call and no one is on the line:	65
Using a non-Brother cordless external telephone (MFC-3360C and FAX-1860C)	65
Using remote codes	65
Fax receive code	65
Telephone answer code	65
Changing the remote codes	65
8 Dialing and storing numbers	66
How to Dial	66
Manual dialing	66
One-Touch Dialing	66
Speed-Dialing	66
Search	67
Fax Redial	67
Storing numbers	67
Storing a pause	67
Storing One-Touch Dial numbers	68
Storing Speed-Dial numbers	68
Changing One-Touch and Speed-Dial numbers	69
Setting up Groups for broadcasting	69
Dialing access codes and credit card numbers	70
9 Message Center (FAX-1960C only)	71
Message Center Mode	71
Setting up the Message Center	71
Outgoing message (OGM)	71
Recording your OGM	71
Listening to your OGM	72
Erasing your OGM	72
Fax/Tel OGM (Announcement)	72
Activating Message Center memory	72
Managing your messages	72
Message Indicator	72
Playing voice messages	72
Printing fax messages	73
Erasing incoming messages	73
To erase voice messages individually	73
To erase all of your messages	73
Additional Message Center operations	74
Setting maximum time for incoming messages	74
Setting toll saver	74
ICM Recording Monitor	74
10 Remote fax options	75
Fax Forwarding	75
Paging	75
Fax Storage	76
Changing Remote Fax Options	76
Turning off Remote Fax Options	76
Remote Retrieval	77
Setting a Remote Access Code	77
Using your Remote Access Code	77
Retrieving fax messages	78
Changing your Fax Forwarding number	78
Remote fax commands	79
11 Printing Reports	81
Fax reports	81
Transmission Verification Report	81
Fax Journal (activity report)	81
Reports	82
How to print a report	82
12 Polling	83
Polling receive	83
Setup for polling receive	83
Sequential polling	83
Polled transmit (Black & White only)	84
Setup for polled transmit	84
Section III: Copy	85
13 Making copies	86
How to copy	86
Entering Copy mode	86
Making a single copy	86
Making multiple copies	86
Stop copying	86
Copy keys	86
Changing copy quality	87
Enlarging or reducing the image copied	87
Copy options	88
Making N in 1 copies	89
Important	89
Sorting copies using the ADF (Black & White only)	90
Adjusting Brightness, Contrast and Color	90
Brightness	90
Contrast	91
Color saturation	91
Paper options	91
Paper type	91
Paper size	92
Section IV: Software	93
14 Software features (MFC-3360C only)	94
How to read the HTML User’s Guide	94
Section V: Appendixes	95
A Safety and Legal	96
Choosing a location	96
To use the machine safely	97
Important safety instructions	100
Standard telephone and FCC Notices (These notices are in effect on models sold and used in the United States only)	102
Federal Communications Commission (FCC) Declaration of Conformity (USA only)	103
Industry Canada Compliance Statement (Canada only)	104
Legal limitations for copying	105
Trademarks	105
B Troubleshooting and Routine Maintenance	106
Troubleshooting	106
If you are having difficulty with your machine	106
Error messages	111
Transferring your faxes or Fax Journal report	114
Transferring faxes to another fax machine	114
Transferring Fax Journal report to another fax machine	114
Document jam	114
Document is jammed inside the front of the machine	114
Document is jammed inside the panel cover	115
Printer jam or paper jam	115
Dial Tone	117
Phone line interference	117
Routine maintenance	118
Replacing the ink cartridges	118
Cleaning the outside of the machine	120
Cleaning the scanner	121
Cleaning the machine printer platen	121
Cleaning the paper pick-up roller	122
Cleaning the print head	122
Checking the print quality	123
Checking the print alignment	124
Checking the ink volume	124
Machine Information	125
Checking the serial number	125
Packing and shipping the machine	125
C Menu and Features	127
On-screen programming	127
Menu table	127
Memory storage	127
Menu keys	128
Menu Table	129
Entering Text	136
D Specifications	137
General	137
Print media	139
Fax	140
Message Center (FAX-1960C only)	141
Digital Cordless Handset (FAX-1960C only)	141
Battery	141
Copy	142
Scanner (MFC-3360C only)	142
Printer	143
Interface	144
Computer requirements	144
Consumable items	145
E Glossary	146
F Index	150

Match case Limit results 1 per page

Troubleshooting and Routine Maintenance

Sending Faxes

Difficulty

Suggestions

Cannot send a fax

Check all line cord connections.

Make sure that the Fax

key is illuminated. (See

Entering Fax

mode

on page 28.)

Ask the other party to check that the receiving machine has paper.

Print the Transmission Verification Report and check for an error. (See

Reports

on page 66.)

Make sure the panel cover is completely closed.

Transmission Verification Report

says ‘Result:NG’ or

‘Result:ERROR’.

There is probably temporary noise or static on the line. Try sending the fax again.

If you send a PC FAX message and get ‘Result:NG’ on the Transmission

Verification Report, your machine may be out of memory. If the problem continues,

ask the telephone company to check your phone line.

If you often get transmission errors due to possible interference on the phone line,

try changing the menu setting of Compatibility to

Basic

. (See

Phone line

interference

on page 101.)

Poor fax send quality.

Try changing your resolution to

Fine

S.Fine

. Make a copy to check your

machine's scanner operation. If the copy quality is not good, clean the scanner.

(See

Cleaning the scanner

on page 105.)

Vertical black lines when sending.

If the copy you made shows the same problem, clean the scanner. (See

Cleaning

the scanner

on page 105.)

Handling Incoming Calls

Difficulty

Suggestions

The machine ‘Hears’ a voice as a

CNG Tone.

If Easy Receive is set to on, your machine is more sensitive to sounds. It may

mistakenly interpret certain voices or music on the line as a fax machine calling

and respond with fax receiving tones. Deactivate the machine by pressing

Stop/Exit

. Try avoiding this problem by turning Easy Receive to off. (See

Easy

Receive

on page 37.)

Sending a fax call to the machine.

If you answered at the machine, press

Black Start

and hang up at once. If you

answered on an external or extension phone, press your Fax Receive Code

(default setting is

51). When your machine answers, hang up.

Custom features on a single line.

If you have Call Waiting, Call Waiting/Caller ID, Voice Mail, an alarm system or

other custom feature on a single phone line with your machine, it may create a

problem sending or receiving faxes.

For example:

If you subscribe to Call Waiting or some other custom service and

its signal comes through the line while your machine is sending or receiving a fax,

the signal can temporarily interrupt or disrupt the faxes. Brother's ECM feature

should help overcome this problem. This condition is related to the telephone

system industry and is common to all devices that send and receive information

on a single, shared line with custom features. If avoiding a slight interruption is

crucial to your business, a separate phone line with no custom features is

recommended.