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Brother International MFC-9340CDW Users Manual - English - Page 114

B Troubleshooting, Identifying your problem

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B Troubleshooting B If you think there is a problem with your machine, check each of the items below first and follow the troubleshooting tips. In USA: Visit the Brother Solutions Center at http://solutions.brother.com/ and click Manuals on your model page to download the other manuals. You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/. Identifying your problem B First, check the following:  The machine's power cord is connected correctly and the machine's power is on. If the machine does not turn on after connecting the power cord, see Other difficulties on page 131.  All of the protective parts have been removed.  Paper is inserted correctly in the paper tray.  The interface cables are securely connected to the machine and the computer, or the wireless connection is set up on both the machine and your computer.  Touchscreen Messages (See Error and maintenance messages on page 102.) If you did not solve your problem with the above checks, identify your problem and then go to the page suggested below. Paper handling and Printing problems:  Printing difficulties on page 123  Paper handling difficulties on page 124  Printing received faxes on page 125 Telephone and Fax problems:  Telephone line or connections on page 125  Handling incoming calls on page 128  Receiving Faxes on page 126  Sending faxes on page 127 100

Section	Page
Basic User’s Guide MFC-9130CW/MFC-9330CDW/MFC-9340CDW	1
Brother numbers	3
Register your product	3
FAQs (frequently asked questions)	3
For Customer Service	3
Ordering accessories and supplies	4
Notice - Disclaimer of Warranties (USA and Canada)	6
Compilation and Publication Notice	6
User’s Guides and where do I find them?	7
Table of Contents	9
1 General information	15
Using the documentation	15
Symbols and conventions used in the documentation	15
Accessing Brother Utilities (Windows® 8)	16
Accessing the Advanced User’s Guide, Software User’s Guide and Network User’s Guide	17
Viewing Documentation	17
Viewing Documentation (Windows®)	17
Viewing Documentation (Macintosh)	18
How to find Scanning instructions	18
How to access Guides for Advanced Features	19
Accessing Brother Support (Windows®)	20
Accessing Brother Support (Macintosh)	21
Control panel overview	22
3.7\	24
Settings screen	26
Setting the Ready screen	27
Basic Operations	28
Shortcut Settings	29
Adding Copy Shortcuts	29
Adding Fax Shortcuts	29
Adding Scan Shortcuts	30
Adding Web Connect Shortcuts	32
Changing Shortcuts	33
Editing Shortcut Names	33
Deleting Shortcuts	33
Recalling Shortcuts	33
2 Loading paper	34
Loading paper and print media	34
Loading paper in the paper tray	34
Printing on plain paper, thin paper or recycled paper from the paper tray	34
Loading paper in the manual feed slot	36
Printing on plain paper, thin paper, recycled paper and bond paper from the manual feed slot	36
Printing on thick paper, labels, envelopes and glossy paper from the manual feed slot	38
Unscannable and unprintable areas	40
Paper settings	41
Paper Size	41
Paper Type	41
Acceptable paper and other print media	42
Recommended paper and print media	42
Type and size of paper	42
The names for the paper trays in the printer driver and this Guide are as follows:	42
Paper capacity of the paper trays	43
Recommended paper specifications	43
Handling and using special paper	44
Types of paper to avoid	44
Envelopes	45
Types of envelopes to avoid	45
Labels	46
Types of labels to avoid	46
3 Loading documents	47
How to load documents	47
Using the automatic document feeder (ADF)	47
Document Sizes Supported	47
How to load documents	47
Using the scanner glass	48
Document Sizes Supported	48
How to load documents	48
4 Sending a fax	49
How to send a fax	49
Stop faxing	50
Faxing A4 size documents from the scanner glass	50
Canceling a fax in process	50
Transmission Verification Report	51
5 Receiving a fax	52
Receive modes	52
Choose the correct Receive Mode	52
Using receive modes	54
Fax Only	54
Fax/Tel	54
Manual	54
External TAD	54
Receive Mode settings	55
Ring Delay	55
F/T Ring Time (Fax/Tel mode only)	55
Easy Receive	56
If Easy Receive is On:	56
If Easy Receive is Off:	56
Fax Preview (Black and White only)	57
How to preview a received fax	57
Setting Fax Preview	57
Using Fax Preview	57
How to print a fax	58
How to print all faxes in the list	58
How to delete all faxes in the list	58
Turning off Fax Preview	59
6 Using PC-FAX	60
How to use PC-FAX	60
PC-Fax Receive (For Windows® only)	60
PC-FAX Send	61
How to send a PC-FAX:	61
7 Telephone services and external devices	62
Telephone line services	62
Voice Mail	62
Distinctive Ring	63
What does your telephone company’s ‘Distinctive Ring’ do?	63
What does Brother’s ‘Distinctive Ring’ do?	63
Do you have Voice Mail?	63
Before you choose the ring pattern to register	64
Registering the Distinctive Ring pattern Very important!	64
Turning off distinctive ring	65
Connecting an external TAD (telephone answering device)	65
Connections	66
Recording an outgoing message (OGM)	67
Multi-line connections (PBX)	67
External and extension telephones	67
Connecting an external or extension telephone	67
Using external and extension telephones	68
Using extension telephones	68
Using an external telephone (Connected to the EXT. jack of the machine)	68
If you answer a call and no one is on the line:	68
Using a non-Brother cordless external handset	68
Using Remote Codes	68
Fax Receive Code	68
Telephone Answer Code	68
Changing the Remote Codes	69
8 Dialing and storing numbers	70
How to dial	70
Manual dialing	70
Dialing from the Address Book	70
Fax redial	70
Storing numbers	71
Storing a pause	71
Storing Address Book numbers	71
Changing Address Book names or numbers	72
9 Making copies	73
How to copy	73
Stop copying	73
Copy preset settings	73
Copy Options	74
10 Printing data from a USB Flash memory drive or digital camera supporting mass storage (For MFC-9330CDW and MFC-9340CDW)	75
Creating a PRN file for direct printing	75
Printing data directly from the USB Flash memory drive or digital camera supporting mass storage	76
Changing the default settings for direct print	78
11 How to print from a computer	79
Printing a document	79
12 How to scan to a computer	80
Before scanning	80
Scanning a document as a PDF file using ControlCenter4 (Windows®)	81
How to scan a document as a PDF file using the Touchscreen	83
A Routine maintenance	85
Replacing the consumable items	85
Replacing the toner cartridges	89
Toner Low	89
Replace Toner	89
Replacing the toner cartridges	90
Cleaning the corona wires	96
Replacing the drum units	99
Drum !	99
Drum End SoonX	100
Replace DrumX	100
Drum Stop	100
Replacing the drum units	100
Resetting the drum counter	105
Replacing the belt unit	105
Replace Belt	105
Resetting the belt unit counter	108
Replacing the waste toner box	109
WT Box End Soon	109
Replace WT Box	109
B Troubleshooting	114
Identifying your problem	114
Error and maintenance messages	116
Transferring your faxes or Fax Journal report	124
Transferring faxes to another fax machine	124
Transferring faxes to your computer	125
Transferring the Fax Journal report to another fax machine	125
Document Jams	126
Document is jammed in the top of the ADF unit	126
Document is jammed under the document cover	126
Removing small documents jammed in the ADF	127
Document is jammed at the output tray	127
Paper Jams	128
Paper is jammed in the manual feed slot	128
Paper is jammed in the paper tray	128
Paper is jammed at the output paper tray	129
Paper is jammed at the back of the machine	130
Paper is jammed inside the machine	132
Paper is jammed underneath the paper tray	135
If you are having difficulty with your machine	137
Setting Dial Tone detection	146
Telephone line interference / VoIP	146
Improving the print quality	147
Machine Information	157
Checking the Serial Number	157
Checking the Firmware Version	157
Reset functions	158
How to reset the machine	158
C Settings and features tables	159
Using the Settings Tables	159
Settings Tables	160
Features Tables	182
Entering text	208
D Specifications	209
General	209
Document Size	211
Print media	212
Fax	213
Copy	214
Scanner	215
Printer	216
Interfaces	217
Network	218
Direct Print feature	219
Computer requirements	220
Consumable items	221